Parimatch Casino - Deposit not reflecting parimatch

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Informação da reclamação

Cassino em disputa

Parimatch Casino

Valor

₹ 90000

Postado em 27 de dezembro de 2024

Hi Parimatch,
My name is Ullas and player id is
146123733

I have made a deposit on 17/12/2024 for 90000 INR which is not reflecting in my account
I used the ICICI mobile banking app for the same. I could not take a screenshot immediately because the app does not allow it.
I contacted Parimatch customer support and they acknowledged that the payment has been debited from my account but said I will
receive it back by 24/12/2024.
When I contacted on 24/12/2024 I was asked to contact again on 27/12/2024 with the bank statement
Now I am being told that I need a deposit slip with the transaction details. My bank has provided me
a confirmation message with all the details which I have sent multiple times. My bank cannot provide any other type of confirmation as it was done on the banking app.
Now they are not accepting my bank statement
This is very frustrating for me as I have conversations with your agent about the same and I was told it will be resolved with my bank statement within 5 days.
Kindly help me resolve this issue.
I have attached all the details including transaction details and my bank statement and screenshot of conversation with Parimatch support .

Thanks,
Ullas

AskGamblers
Postado em 30 de dezembro de 2024

Dear Parimatch Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

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