Parimatch Casino - Consistently delaying deposits

Hello, dear DANNYFD7
Please let us know your game account number so we can check the situation.

Dear Parimatch Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Thank you @AskGamblers for responding. Just in case, the Account Number is < removed >

Dear DANNYFD7,

Now we are waiting for a response from the payment system on the payment. We apologize for the inconvenience. As soon as we get an answer, we will let you know!

Dear @Dannyfd7,

The AskGamblers Complaint Team is kindly asking you not to post any sensitive info directly to the complaint thread, unless attached as Private attachment.

The account number has been forwarded to the casino, however.

Thanks for cooperating with the AskGamblers Complaint Team.

AskGamblers: Please note, last time this happened, it took 14 days for the funds to get credited to my Gaming Account (Jan 3rd deposit and Jan 17th credited).

The payment goes instantly through UPI; all they would need to do is to check the bank statement which can be got online and look for the Amount paid according to the exact time as per the screenshot which matches with the Transaction Reference which again is in the screenshot.
Don't you guys think that they should pay interest for this delay? I mean 14 days is NOT REASONABLE by any means.

Dear DANNYFD7,

We are sorry, but the issue is still at the stage of waiting for a response from the payment system. We will write the result here as soon as we get it.

So this is what you guys do. Keep our money in your account for days and then say "We didn't receive it".

Why can't you check your bank statement for that precise time and date mentioned in my screenshot? You always ask us for bank statements but you can't check your own. Can you respond to this?

I just hope the @AskGamblers team notes all this and makes sure their ranking score is impacted severely due to this inconsistency in deposit time frame.

Dear DANNYFD7,
It doesn't quite work the way you think. We are doing our best to resolve the issue as soon as possible. Please keep calm and wait.

When it comes to Ranking scores, you people somehow find a way to respond immediately or else we don't hear from you people in weeks! I hope it gets damaged severely.

And DO NOT tell me to be calm. Never!
It would be better if YOU SPEED UP AND DO YOUR JOB RIGHT. Saying "Doing your best" doesn't give me any assurance. Your best took 2 weeks earlier this month and now it's been 5 days already.

This is the first time in 2 years that I've chosen to complaint here so I've kept calm a lot. As for keeping calm now? That ship has sailed and sunk too. You guys deserve to lose some ranking points.

Dear DANNYFD7,
We assure you that we do not want to hold up your money. Your payment information is now being verified by the payment system. For our part, we do our best to resolve the issue as soon as possible, but unfortunately, it is not always up to us and we can not always influence the timing of its resolution.
We assure you that the issue will be resolved as quickly as possible 🙏 We are sorry that you have to wait

Why am I not surprised?

The problem is not with you guys taking time. It's the consistency in these failures leading to my money being held for so many days.
I guess by now you guys know that it's a bye-bye from me to your casino. After 2 long years, you guys finally found my breaking point!

@Askgamblers team: Please assess the reasonability of this delay (8 days now) and tell me if it's justified. I'll tell you guys be the judge of this one.

We are sorry, but at this time we are still waiting to hear back from the payment system regarding your transaction. We are confident that the issue will be resolved, and we are doing our best to get the information as soon as possible.

12 days now and counting.
Pathetic customer service. I hope your casino gets blacklisted.
@Askgamblers team: I contacted their customer support and what they told me is that The experts are looking into the matter. When I probed further I got this response: "The experts are waiting for the payment to reflect in the system."
Waiting to reflect?? That's what a non-finance school dropout can also do! Dig into the issue, do their job right is all we ask!

Again, it's 12 days. People who left to take a Europe trip from my country have returned back but the deposit hasn't arrived yet, WOW!

I see another similar complaint from Raviteja currently pending as well. It's the same issue. There are so many people out there who don't realise that there's forums for these kinda issues.
Imagine the awareness it would create against these casinos who don't care about their customers.

Dear DANNYFD7,
We understand that such a long wait causes inconvenience, but unfortunately, at this stage we have no way to influence the timing of the issue, as the issue is now being considered by the payment system and we are waiting for a response from it. As soon as we receive information from the payment system, we will be able to provide you with the result promptly. Do not worry, the money in any case will be either in the game account or back.
Sorry for the delay, we hope for your understanding 🙏

The only positive thing about the last message is that you didn't use the words "Be patient".
I don't understand how a multi-million dollar company like yours has such petty problems that takes weeks to fix.

Dear Parimatch Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear DANNYFD7 and ASKGAMBLERS,
We are very sorry that the verification process takes so long. And we would have been happy to resolve this issue on the first day if it were up to us. Unfortunately, we are still waiting for a response from the payment system (the intermediary between us and the bank). For our part, we will provide information in this thread as soon as we have the result of the check. Thank you for your understanding!

AskGamblers team: You can clearly see that they're responding only to replenish the 96 hours. Since I complained, there has been NO progress whatsoever.
It's 18 days now and NO progress. May I please request you to take some action on the credit score so that other players would be informed about what this casino does.
This is HARRASSMENT.

Dear Parimatch Casino,

Please let us know if there is any time frame in regards to resolving this case. The player is indeed waiting a substantially long time.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hi @AskGamblers team, thank you for being supportive and understanding what we're going through.
I have been asking the same thing from the customer support from Day 1, they keep saying soon every single time and they can't promise any time frame, days or weeks or months.

Dear ASKGAMBLERS, DANNYFD7
We really understand that the issue is taking longer to resolve than you and we would like it to. Unfortunately, on the side of the payment system there are temporary delays that cause a delay in information about this payment, so we can not solve the issue as quickly as we would like - it does not depend on us. We assure that the issue will be solved in any way, the money will not be lost and we will provide information about the payment as soon as we receive information from the payment system. We hope for your understanding and that you will give us some more time.

You Parimatch guys are just embarrassing yourselves here. 21 days and counting.
@AskGamblers team: I hope this is good enough to reduce their credit score.
#Never­Aga­inT­oPa­rimatch #CustomerUnsupport

Dear DANNYFD7,
We have received information from the payment system, which has completed an investigation of your issue. The money was not credited to your game account because the payment was not made to our account. In this situation we recommend you to contact your bank and find out to whom it sent this payment and if it is possible to return the money to your bank account.