Reclamação #174 Parimatch Casino

Complaint Regarding Unresolved Transaction Issues with Parimatch

Por rx2

há 1 ano

Dear AskGamblers Team,

I am reaching out to seek your assistance with an ongoing issue I have faced with Parimatch. Despite my multiple attempts to resolve this matter through their customer support, I have not received a satisfactory resolution.

Over the past three weeks, I have encountered difficulties completing several transactions on their platform. The payments were delayed, and in some instances, I had to use an alternate UPI app, which led to errors. As a result, a total of approximately ₹20,000 INR in payments made through both my credit card and UPI methods were not successfully processed within the given timeframe.

I have already provided screenshots and transaction details to Parimatch customer support, but my efforts to resolve the issue have been unsuccessful so far. The matter remains unresolved, and I am now seeking assistance from AskGamblers in addressing the following concerns:

Refund of the amount for the unsuccessful transactions, if possible.

Clear guidance on the necessary steps to resolve the issue with Parimatch.

A review of the customer service and transaction processing system of Parimatch to avoid similar future occurrences.

Here are the relevant details of the transactions:

Total amount: ₹19,000 INR

Payment methods: Credit Card, UPI

I would greatly appreciate your intervention in resolving this issue promptly. The delay in processing these payments has caused significant inconvenience, and I am hopeful that your platform can help facilitate a resolution.

Please let me know if you require any further information or documentation to assist in this process.

Thank you for your time and attention to this matter. I look forward to your response.

Best regards,

Cassino em disputa Parimatch Casino

Motivo Valor não creditado

Valor ₹19000

Discussão

rx2

há 1 ano

It was a scam attempt. The mail address was not their official

As of now, I have not heard anything directly from Parimatch and have not been able to resolve my deposit issue. Given this, I am concerned that the email was a fraudulent attempt to mislead me into making another payment.

rx2

há 1 ano

In my communication with Parimatch, I was informed that in order to resolve this, I would need to make an additional payment of Rs 20,000 to a provided Parimatch merchant ID. Parimatch stated that once this new payment is made, I would receive both the pending and new deposit amounts into my Parimatch account.

Here is the communication I received from Parimatch:

"As we can see here, you have made the transaction, but you were unable to add the details of the transaction in the given interval of time. So, we will provide you with the Parimatch merchant ID. Please make the same payment of Rs 20,000 to the provided merchant ID, and you will receive both the pending and new deposit amounts in your Parimatch account."

Parimatch has now instructed me to make an additional payment of Rs 20,000 to a provided merchant ID in order to resolve the issue and receive both my pending and new deposit amounts. However, I have some concerns:

I am reaching out to seek your advice and guidance regarding the issue.

AskGamblers

• Support Team

há 1 ano

Dear Parimatch Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Raio-X do Parimatch Casino

Resolvido 125 / 196

Valor médio $1,849

Duração média da reclamação 6 dias

Resposta média 2 dias

Parimatch Casino Reclamações

Veja todas as reclamações deste cassino

Já se passou 6 dias e ainda nada

Eu fiz um depósito no valor de 5mil reais em um cassino e até agora o valor não foi depositado em minha conta! já tentei entrar diversas vezes em contato com o cassino, e eles tem todo o comprovante do mundo que fiz o pagamento. como extrato bancário, comprovante, carta assinada pelo meu banco nubank Brasil. e sempre ando falando com eles em chat online. eles fala que sempre tá tentando resolver o meu problema, mais já se passou 6 dias e ainda nada. e acho que eles não vai resolver meu problema, porque eles sempre manda eu voltar depois de 24horas. e isso já estar sendo chato, tá sendo um roubo.

Não resolvido

R$5,000

CAsino requsou me pagar logo apos bater wollover

Feliz um depósito na parimatch de R$25,00 com bônus de 100% de primeiro deposito bati o ROLLOVER super algo ficando com saldo Real de 6R$ 670,00 na hora da verificação de conta passou tudo certinho, mais o casino Se recusou a me pagar dizendo que eu poderia está usando software para modificar meu rosto então tirou todo o meu saldo que e meu por direito me deixando apenas com R$25,00 reais, passei a noite em claro tentando jogar e não perde e quando bato minha meta o Casino se recusa a me pagar, pior Casino aliás é um lixo de Casino, nunca tive problemas em outros Casino somente nesse parimatch.

Não resolvido

R$670

Parimatch has Account restricted and funds withheld despite officially accepted KYC

Parimatch — Account restricted and funds withheld despite officially accepted KYC

Ticket number : 103572345

Hello AskGamblers Team,
I am filing a formal complaint against Parimatch regarding an unresolved account restriction and the withholding of my funds.
My account was placed under review for a standard Know Your Customer (KYC) verification check. I submitted all requested documents, and during a live chat interaction with a support agent named Saimon, I was explicitly informed that my request has been accepted by the Verification department

However, despite my internal verification being fully cleared, Parimatch has kept my account restricted. When I questioned why the transaction was still delayed if my KYC was complete, the agent provided a templated response stating that they are "following up with the payment provider" to credit the funds
Because my identity has been verified and approved by Parimatch's own compliance team, they no longer have any contractual or regulatory grounds to restrict my account or delay my funds. Furthermore, they have failed to provide a Transaction Reference Number (RRN) to prove the money has actually been released to the payment gateway.
Desired Outcome:
I request that AskGamblers mediate this issue so that Parimatch immediately lifts the restrictions on my account

93h Restantes

₹10,001

Deposit miasing

My deposit of ₹7,499.87 is still missing from my Parimatch account. My Parimatch User ID is 728246048. The payment was successfully completed on 02 June 2026 at 01:15 AM, and the amount was deducted from my bank account. The UPI Reference Number is 307240802366. However, the funds have not been credited to my Parimatch balance. I have already provided payment proof and transaction details to Parimatch support, but the issue remains unresolved. I kindly request AskGamblers to investigate this matter and help me receive my missing deposit as soon as possible.

92h Restantes

₹7,500

Withdrawal not received and customer service not helpful

Hi, my name is < first name removed > I am using this platform for a long time. Recently, I faced a withdrawal issue in my account.

Ticket id linked to my withdrawals

#106631751.

#106633658

#106634271

I make withdrawals but I have not received in my Bank account and customer service creates tickets on my behalf for solution, but they haven't solved my issue yet.

I am expecting that they will solve my problem very fast.

Parimatch is a big and genuine platform but they do this I am not expecting this.

Although withdrawals are marked as successful in my transaction history, the requested withdrawal amounts of ₹9250 and ₹8900 and 6250 have still not been received in my bank account.

74h Restantes

₹24,400

Player id 412063968 Account blocked and withdrawal of 24000 after 4 years of loyal service

player id 412063968

Account blocked and withdrawal of ₹24,000 pending after 4 years of loyal service. Complaint Text: Hello, AskGamblers Team, I am writing to file a formal complaint against Parimatch. I have been a loyal and verified user of this sportsbook for the past 4 years without any major issues. In March 2026, I deposited ₹20,000 into my Parimatch account. I played responsibly and won an additional ₹4,000, bringing my total balance to ₹24,000. However, when I placed a withdrawal request for my funds, Parimatch blocked my withdrawal and restricted my account access. I have not violated any terms and conditions, and my identity has been verified on this platform for years. Holding my deposited money and legitimate winnings without a valid reason is unfair. I request the AskGamblers team to look into this matter and help me get my account unblocked so I can withdraw my rightful amount of ₹24,000. Thank you.

93h Restantes

₹24,000

Withdrawal not received multiple follow up with customer service

Ticket id 100705651, 100705760, and 100707227

I made withdrawal request but I have not received my withdrawal amount yet. Customer service tells me that we are waiting for a reply from the billing department. Now, many months have passed but I have not received my withdrawal amount.

Parimatch please give me my withdrawal amount. Don't do this with me. I am playing on your platform from long time.

Total amount is 30k. Please solve my problem or give me my amount.

I think they don't solve my problem if they want to solve my problem they should solve it in timely manner but they don't give me my withdrawal amount. They are doing fraud with players.

Askgamblers please give me my amount. I am attaching proof of conversation with customer service.

77h Restantes

₹30,000

Missing UPI Deposits Not Credited to Betting Account or Refunded to Bank

I am submitting this complaint against Parimatch regarding two successful UPI deposits that have neither been credited to my casino/sportsbook balance nor returned to my bank account. Despite providing indisputable financial proof, the customer support team has failed to offer a proper resolution.On May 30, 2026, and June 3, 2026, I initiated two separate deposit transactions via UPI. Both transactions were successfully debited from my bank accounts, but my Parimatch account balance remains unchanged. Transaction Details:Transaction 1:Amount: ₹4,999.32 Date & Time: 30 May 2026, 12:44 AM Paid To: Qaafiz Tariq (UPI ID: jkbmerc00792859@jkb) UPI Reference No (RRN): 307056649621 Bank Account: Kotak Mahindra Bank (A/C ending in 3698) Evidence Attached: Please see the official bank statement file "WhatsApp Image 2026-06-04 at 06.31.21.jpeg" (showing the clear debit under line item #6) and the corresponding digital receipt. Transaction 2:Amount: ₹1,500.00 Date & Time: 03 Jun 2026, 2:44 am Paid To: Mr Manikandan (UPI ID: manikandan140@ptyes) UPI Transaction ID: 615489531152 Google Transaction ID: CICAgNiJiKioNw Bank Account: Saraswat Bank Evidence Attached: Please see the payment confirmation screenshot file "proof5000 and proof1500". The Issue:I have reached out to Parimatch customer support multiple times and shared my official bank statements showing that these funds successfully left my accounts. However, I continue to receive repetitive, automated, or unhelpful responses. It has been several days, and the casino has neither located my funds to credit them to my profile nor initiated a reverse payout to my bank accounts. Since the money has clearly been received by Parimatch's designated payment gateways, I request the AskGamblers team to intervene.Desired Resolution:I want Parimatch to either immediately credit the total missing amount of ₹6,499.32 to my betting account or issue a full refund back to my respective bank accounts.

70h Restantes

₹6,499

Withdrawal amount 33900 is not received

My withdrawal of ₹33,900 was marked as completed by Parimatch approximately 3 days ago. Support informed me that withdrawals via IMPS normally take around 24 hours, but the funds have still not reached my bank account.

I have repeatedly requested the UTR/reference number, but support states that the case is still with the billing/payment team and no UTR has been provided.

The funds have neither been credited to my bank account nor returned to my wallet balance. I have attached screenshots of the support conversations and would appreciate a review of the case.

Amount of the transaction
33900
Status of your transaction
Success
Transaction ID
178318340
Order ID
196954358
Type:
Withdrawal
Payment method
pv_IMPS
Transaction was created on
27/05/2026
10:32:06 UTC+0 time

ID - 201664537

I have attached my bank statement also.

Resolvido

₹33,900

Withdrawal not credit even after passing of timeline

Hi Team,

I am writing to raise a complaint regarding two withdrawal transactions from my PariMatch account that are showing as successful/completed on the platform, but the funds have still not been credited to my bank account.

Below are the transaction details:

1. Withdrawal Amount: ₹3,000

Request Date & Time: 23 May 2026, 20:19

Withdrawal Completion Date: 24 May 2026, 10:45

Transfer Method: Bank Transfer

Bank Account: < account number removed >

2. Withdrawal Amount: ₹5,000

Request Date & Time: 24 May 2026, 17:43

Withdrawal Completion Date: 25 May 2026, 14:49

Transfer Method: Bank Transfer

Bank Account: < account number removed >

My account details are as follows:

Player ID: 605215262

< personal details removed >

Although both withdrawals are marked as successful in my transaction history, the requested withdrawal amounts of ₹3,000 and ₹5,000 have still not been received in my bank account.

I request you to kindly investigate this issue urgently and provide resolUtion. I have also raised ticket with them but both the tickets are still open without any resolution. The ticket no are as follows:

Ticket id - 103627652, this is for INR 3000

Ticket id - 104154921. This is for INR 5000

I request that you to reverse the amounts back to my PariMatch wallet immediately.

I have also attached the bank statement till date for confirmation, along with screenshots of the withdrawal transactions and account details for reference.

Kindly resolve this matter at the earliest.

78h Restantes

₹8,000