Parimatch Casino - Amount not credited for rs 10000 since July

Dear Parimatch Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello! Dear SALONITHAPAR28,
We will gladly look into this issue as soon as you provide us with your account number.

Hi my user ID is 514883177

I hope this is the acc no. As well. You could have looked at it from my email too

Hello! Dear SALONITHAPAR28,
We see that you were given a reply in the mail dated July 26 requesting information to further resolve the issue, namely, "Provide us with a screen or video of you making the deposit accreditation." We look forward to hearing from you in the letter.

Ans I shared it multiple times over emails and wats app chat support but no action was taken from your team. I am responding to your email again with the video. Attached is the screenshot of my wats app communication as well.

I have sent a new email to parimatch with the video recording. Pls check and response. My email is < email removed > from which you would have received the email.

Dear SALONITHAPAR28,

Thank you for your patience and understanding all this time. We checked all the evidence you provided in detail and found the payment you wrote about. The money has already been credited to the balance.

Dear @Salonithapar28,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Thank you. I have received the amount now. Thank you ask gamblers for resolving my issue. Really appreciate it.

You may close my complaint now.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.