Over drafting from my Bank to 888 Casino without my permission?!

cire55

I signed up for 888PokerNj.com last week.. I signed up for that website on Thursday March 27 and used a credit card to initiate $50 into my account. When that didn’t work, I used my checking account. I did 4 transactions of $50.00; 2 on the night I signed up and then 1 on Sunday March 30 and 1 on Monday March 31. I checked my online bank statement today April 1 and was shocked as it appears they have withdrawn $624 from my account. I am outraged and will be notifying my bank. I would like an investigation into how this could have happened. Below is a list of the transactions that hit my bank account. Please notice some odd amounts ($17, $12, $10) in the listing below from my online bank statement.

Account History starting with the banking date of 03/23/2014

Date Type Description Debit Credit

3/31/2014 DEBIT 888 CASINO 888 CASINO $10.00

3/31/2014 DEBIT 888 CASINO 888 CASINO $10.00

3/31/2014 DEBIT 888 CASINO 888 CASINO $10.00

3/31/2014 DEBIT 888 CASINO 888 CASINO $10.00

3/31/2014 DEBIT 888 CASINO 888 CASINO $10.00

3/31/2014 DEBIT 888 CASINO 888 CASINO $12.00

3/31/2014 DEBIT 888 CASINO 888 CASINO $15.00

3/31/2014 DEBIT 888 CASINO 888 CASINO $15.00

3/31/2014 DEBIT 888 CASINO 888 CASINO $15.00

3/31/2014 DEBIT 888 CASINO 888 CASINO $15.00

3/31/2014 DEBIT 888 CASINO 888 CASINO $15.00

3/31/2014 DEBIT 888 CASINO 888 CASINO $15.00

3/31/2014 DEBIT 888 CASINO 888 CASINO $20.00

3/31/2014 DEBIT 888 CASINO 888 CASINO $20.00

3/31/2014 DEBIT 888 CASINO 888 CASINO $20.00

3/31/2014 DEBIT 888 CASINO 888 CASINO $20.00

3/31/2014 DEBIT 888 CASINO 888 CASINO $25.00

3/31/2014 DEBIT 888 CASINO 888 CASINO $25.00

3/31/2014 DEBIT 888 CASINO 888 CASINO $50.00

3/31/2014 DEBIT 888 CASINO 888 CASINO $50.00

3/28/2014 DEBIT 888 CASINO 888 CASINO $10.00

3/28/2014 DEBIT 888 CASINO 888 CASINO $15.00

3/28/2014 DEBIT 888 CASINO 888 CASINO $15.00

3/28/2014 DEBIT 888 CASINO 888 CASINO $15.00

3/28/2014 DEBIT 888 CASINO 888 CASINO $17.00

3/27/2014 DEBIT 888 CASINO 888 CASINO $20.00

3/27/2014 DEBIT 888 CASINO 888 CASINO $20.00

3/27/2014 DEBIT 888 CASINO 888 CASINO $30.00

3/27/2014 DEBIT 888 CASINO 888 CASINO $50.00

3/27/2014 DEBIT 888 CASINO 888 CASINO $50.00

$624.00

I would like this rectified asap. Your assistance and prompt response to this problem would be greatly appreciated.

Thank you,

Eric

AskGamblers

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of 888 Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Cassino 888

Hello,

Upon a thorough investigation these are our findings:

On March 26th, 2014, the member registered for an account with 888.com and was automatically approved for regulations.

Between March 26th, and March 31st, 2014, the member made 31 deposits totaling $674.00.

On April 2nd, 2014, the member informed Support that there are deposits on their account that they claim to have not made. The member attached a copy of the transactions list from their bank statement with this complaint.

On April 3rd, 2014, the member informed Support they would like to like to close their account as there were deposits made on their account on April 2nd, 2014, that we're not done by them, and that the funds from the deposit never reached their account. The member also Submitted a picture of their bank statement showing the transactions.

On April 4th, 2014, Support informed the member that we were unable to accept their claim of unauthorized use as the disputed deposits were made from the same device and IP as the approved.

A Review of the member’s deposit history, along with the statement they submitted shows the deposits on the member’s account match up with the statement; however, were posted on a different day than the actual transaction as is usual with deposits.

Thank you,

888casino

Cassino 888

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that 888 Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Informação da reclamação

Cassino em disputa

Motivo

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