NineCasino - The deposit was not credited

Dear NineCasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello, dear Specofbets

Please check your email inbox, you received a reply regarding your issue

Best regards,
NineCasino Team

Dear Ninecasino Representative,

Thank you for taking the time to engage in resolving my case.

Yes, I indeed received an email from you with the subject "Your deposit investigation," in which it states:

---------
Please be informed that unfortunately BSC-USD
[https­://­bsc­sca­n.c­om/­tok­en/­0x5­5d3­983­26f­990­59f­f77­548­524­699­902­7b3­197955] currency
is sent to our BNB-BSC wallet, which is wrong currency.
At the moment, we are working on the recovery of this transaction, it will cost
10% of the deposited amount.
Please be informed that the time for the amount to be appeared on his casino
account balance is up to 60 days.
---------


Unfortunately, it is evident from the text of the letter that the investigation has started in the wrong direction. You claim that I have sent you BSC-USD and provide a track-link for this currency. This is likely a transaction made by another user. I have repeatedly sent you (in chat, letters, and here - in this complaint) the URL and screenshots showing that my transaction is in USDT, not BSC-USD. All other details are also visible - that the network is BEP-20 and that the amount I sent (561 USDT) has arrived at the address issued by your cashier.
However, there is a positive aspect in your letter - that you manage to recover even mistaken transactions with a 10% fee, which I find fair, as you lose time. But when the transaction is correct and there is a technical problem on your part, then, guided by a sense of fairness, perhaps you should add 10% to the deposit!?

I replied to this letter, pointing out this discrepancy in the facts and once again provided all the details of my transaction.

Dear Representative, could you personally take a look at the URL and ensure that all parameters of my transaction are correct?

Kind Regards,
Specofbets

Dear Specofbets,

Thank you for reaching out to us. We've thoroughly investigated the matter, and it appears that the funds were sent to the wrong network (BNB-BSC instead of BSC-USD) to the 0x08a7­856­009­09D­Cb3­0**­***­***­***­***­***­****** wallet address.

While we understand that wrong wallet was chosen, please note that recovering transactions involves additional efforts and incurs associated costs. In this case, we can assist in recovering the transaction with a commission of 10% to cover the expenses related to the recovery process.

If you agree to proceed, kindly confirm your acceptance, and we will initiate the necessary steps to rectify the situation.

We appreciate your understanding and cooperation.

Best regards,
NineCasino Team

Dear Ninecasino Representative,

I have already shown multiple times the URL and screenshots where it can be seen that I made the transfer exactly according to the instructions received from your cashier. You keep claiming that I used the wrong network. Whether I made a mistake or there was a technical problem - according to your practice, the difference is 10% of the transfer amount.

Let's not waste any more time, I assume you will withhold 10%. Please find and restore my transfer on my betting account.

Please confirm when you start and/or finish the recovery process.

Kind Regards,
Specofbets

Dear Specofbets,

Thank you for reaching out to us. We've thoroughly investigated the matter, you chose x08a78­560­090­9DC­b30­10e­21F­564­A4*­******* BNB-BSC wallet, however you sent us money from USDT wallet which is different currency, transaction should have been sent from BNB-BSC currency.

We appreciate your understanding and cooperation.

Best regards,
NineCasino Team

Today marks 22 days since I made the transaction. It hasn't been credited to my account yet.

Dear Ninecasino Representative, please provide us with updated information regarding the recovery of this transaction.

Kind Regards,
Specofbets

Dear Specofbets,

Please be informed that unfortunately BSC-USD currency is sent to our BNB-BSC wallet, which is wrong currency.

At the moment, we are working on the recovery of this transaction, it will cost 10% of the deposited amount.

Please be informed that the time for the amount to be appeared on his casino account balance is up to 60 days.

If you have any other questions, do not hesitate to ask.

We appreciate your understanding and cooperation.

Best regards,
NineCasino Team

Dear Ninecasino Representative,

Regardless of what happened, I highly appreciate the qualities of your company and continue my activity with you. I just made a new deposit, during which I noticed that you have removed the option to deposit USDT via the BEP-20 network. You probably had other issues besides my case. I deposited via Tron (TRC-20), and the amount was credited to my betting account in less than a minute.

Please check and provide current information on how the recovery process of my deposit, which is the subject of the current complaint, is going.

Kind Regards,
Specofbets

Dear Specofbets,

At the moment, we are working on the recovery of this transaction.

Please be informed that the time for the amount to be appeared on his casino account balance is up to 60 days.

If you have any other questions, do not hesitate to ask.

We appreciate your understanding and cooperation.

Best regards,
NineCasino Team

Dear @Specofbets,

The AskGamblers Complaint Team is kindly asking you to let us know if you consider the complaint resolved. Please note that in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case funds do not appear in the next 60 days.

Thanks in advance for your cooperation.

Dear AskGamblers Team,

Unfortunately, at this time, the amount has not yet been credited to my account.
I believe I have provided Ninecasino with all the necessary information to identify my transaction. I also found in my mail a letter from Binance confirming that the transaction was successful and indicating its technical parameters. Guided by the idea that it may be useful to the process carried out by Ninecasino, I am attaching this letter here as a PDF file.

Kind Regards,
Specofbets

Dear all,

AskGamblers Casino Complaint Team has carefully reviewed all info presented by both sides involved. Considering that the player mistakenly sent deposit funds to the wrong network (BNB-BSC instead of BSC-USD)  and that casino is doing its best to assist the player recovering the money, we believe that only fair thing would be to allow them needed time to process the refund in question. Based on all the above, we have no other option but to close the case as Resolved.

We would also like to use the occasion and remind the player to contact our team and request the reopening of a complaint in case funds do not appear in the next 60 days.

Thank you all for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Hello, dear all!
We really appreciate you taking the time to let us know about this issue. We have contacted our finance team and are pleased to inform you that your missed deposit has been successfully credited to your gaming account. Have fun!
And if you have any other question, please let us know.
Best regards,
NineCasino team.

Dear @Specofbets,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Yes, I am happy to confirm that this is indeed the case. I found that my betting account has already been credited with the deposit, slightly reduced, as agreed with the casino above in this complaint.
Thanks to the casino for being able to handle it and to the Askgamblers team for the opportunity to discuss and resolve this case.

Kind Regards,
Specofbets

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.