Reclamação #26 NineCasino

Deposit not refunded since December

Por joshuajordan88

há 2 anos

Hello,

My name is Joshua and I’ve been using NineCasino for a few months now. It’s been pretty good but I deposited on the 12th of December of 500 euro, They charged me 528 I used Revolt to make the deposit. The deposit went down as a failed payment but I was charged since then I have contacted NineCasino instantly and they said the money would be returned to the same deposit method after 7-14 business days. Since then I have not received my deposit back I’ve contacted live support a bunch of times and received no help whatsoever.

They have told me the refund was processed and they keep telling me dates that have been passed. I’ve also contacted my bank provider and they have told me no refund has been issued on their side I’ve been scammed of 528 euros and I’m getting no help what so ever I’ve even emailed NineCasino numerous times and received no response I want my money back this is ridiculous now it’s been over a month and I have not received my money back below I will show proof of the deposit, live chat responses, email responses I highly recommend to stay away from this casino as this seems to be a problem that occurs quietly often.

Cassino em disputa NineCasino

Motivo Valor não creditado

Valor €528

Discussão

AskGamblers

• Support Team

há 2 anos

Dear @joshuajordan88,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

NineCasino

• Representative

há 2 anos

Dear Joshua,

Kindly check your last email we sent to you

Thank you for your understanding and cooperation.

Best regards,
NineCasino Team

joshuajordan88

há 2 anos

But this is false because I’ve been contacting you sending you countless emails daily I’ve reached out to live chat on your site and for the last month and a half you have told me you have processed the refund but I have received nothing ?!’ Maybe we should try to process the money to another payment method ? Because I payed via revolut Mastercard but I still have not received the money do you guys want a Iban or bank to send the money to because this is a absolute joke I don’t know how you can rob money of a customer for a month and a half and still not process the money!! Very Very bad look from you guys

NineCasino

• Representative

há 2 anos

Dear Joshua,

Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We have thoroughly investigated the matter and processed the refund on our end. However, it seems that there might be a delay or issue with the payment provider.

Rest assured, our team is actively working on resolving this matter promptly. We have reached out to the payment provider to ensure the funds will be returned to your account without further delay and we are awaiting for its response. We understand the importance of this matter and appreciate your patience.

If you have any additional information or details that could assist us in expediting the resolution, please feel free to share them. Your satisfaction is our top priority, and we are committed to ensuring a swift and satisfactory resolution.

Thank you for your understanding and cooperation.

Best regards,
NineCasino Team

Raio-X do NineCasino

Resolvido 32 / 33

Valor médio $5,203

Duração média da reclamação 9 dias

Resposta média 2 dias

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