há 2 anos
Made a 50 euro. deposit via bank transfer on 09.14.
Money was deducted from my bank account, casino's service provider confirmed the deposit would be credited on 09.15. Money is still not credited to my casino balance.
Contacted the casino many times, but always got the same response to wait.
Casino also refuses to name the timeframe for this issue to be solved.
AskGamblers
há 2 anos
• Support Team
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
degtine123
há 2 anos
• Lituania
• 1 Avaliações
Hello,
Deposit was credited to my casino balance.
Deposit was credited to my casino balance.
Cassino Mr.Bet
há 2 anos
• Representative
Dear DEGTINE123,
Thank you for your patience and cooperation as we work to resolve the issue you've encountered with your account. We want to assure you that your concerns are important to us, and we are committed to finding a solution.
To assist us further in resolving your case, our support team has taken the initiative to request a receipt for your deposit for our internal payment provider. This receipt will help us verify the status of your deposit and ensure that your concerns are thoroughly addressed.
We genuinely appreciate your assistance and effort in providing the necessary documentation and information. Please rest assured that we are working diligently to reach a resolution as quickly as possible.
Thank you for your patience and cooperation as we work to resolve the issue you've encountered with your account. We want to assure you that your concerns are important to us, and we are committed to finding a solution.
To assist us further in resolving your case, our support team has taken the initiative to request a receipt for your deposit for our internal payment provider. This receipt will help us verify the status of your deposit and ensure that your concerns are thoroughly addressed.
We genuinely appreciate your assistance and effort in providing the necessary documentation and information. Please rest assured that we are working diligently to reach a resolution as quickly as possible.
degtine123
há 2 anos
• Lituania
• 1 Avaliações
Got confirmation from my bank that the money was sent on 09.14. The issue is either on your or your service provider's side. Can't comprehend how this minor issue is being solved beyond a week now.
Raio-X do Cassino Mr.Bet
Resolvido
181 / 182
Valor médio
$4,172
Duração média da reclamação
10 dias
Resposta média
2 dias
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