Reclamação #61 Melbet Casino

Incorrect bet Settlement as loss

Por Gaurav K.

há 3 anos

Today I placed a bet (Bet 32412626047) on NBA game between Orlando Magic and Los Angles Clippers. The bet was on Section" Which Team will score First Throw After Score (2 Way)" on. I selected Team 1 (Orlando Magic). Orlando Magic indeed scored the First Free throw at 85-86. Later I found that their sports book was misprint as in Section" Which Team will score First Throw After Score (2 Way)" The Sportsbook event is having Misprint ("Team 1 After Score 85-86 (Except For Free Throws Pts"). How can a Throw be counted without it being a Free Throw? So as per terms and conditions on their website 2.7, I sent them a request to refund my bet as in their rues

https://melbet.com/en/information/rules/2

In case of a staff error (misprints in the sportsbook, errors with the odds, etc.), deviation from these Terms and Conditions when accepting bets, or if bets are proven to be improper in any other way, MelBet reserves the right to declare bets made under these conditions invalid. In this case, bets are paid out with odds of 1.00.

This sportsbook betslip Which Team will score First Throw After Score (2 Way)" The Sportsbook event is having Misprint ("Team 1 After Score 85-86 (Except For Free Throws Pts") is error as Throw only can be scored as a Freethrow point in basketball.

Almost 14 hours to the request and the operator has not responded yet. Please help me get my winning or as per terms and conditions get a refund of my bet placed.

Cassino em disputa Melbet Casino

Motivo Cálculos errados

Valor ₹668491.52

Discussão

AskGamblers

• Support Team

há 10 meses

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Melbet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Melbet Casino

• Representative

há 10 meses

Dear @jimmyk,

We're sorry to hear you've encountered this issue. Please rest assured that all bets are settled strictly in accordance with official sources.

According to our rules, if a user disagrees with the outcome of a bet, they may file a dispute within 10 days of the result being posted. Unfortunately, we cannot accept claims submitted nearly three years later.

In such cases, it's important to provide a direct link to the match results you are referring to, your bet slip number, and a detailed explanation of the issue. Our support team would have then double-checked the result, and if an error had been found, your bet would have been recalculated.

However, as mentioned earlier, we verify all match outcomes through official sources, and in your case, no error was found. The bet was settled correctly.

If you have any further questions, feel free to let me know.

jimmyk

• Índia

há 10 meses

They are giving totally wrong reasons. 32412626047They gave me a wrong reasons for making the this bet as losses. Please help me get my amount refunded

AskGamblers

• Support Team

há 10 meses

Dear @jimmyk,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Raio-X do Melbet Casino

Resolvido 51 / 59

Valor médio $2,140

Duração média da reclamação 5 dias

Resposta média 2 dias

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Escrevo com muita tristeza e frustração em relação ao tratamento que recebi da Melbet. Desde que o processo de verificação começou em 26/08/24, a experiência tem sido dolorosa e exasperante. Solicitei o saque do meu primeiro valor e, apesar de ter enviado todos os documentos exigidos no dia 28/08/24 (Hoje faz quase 1 mes) o processo tem sido alarmantemente negligenciado.

A troca de mais de 40 emails e a promessa não cumprida de uma resolução no prazo de 14 dias, seguida da resposta de que devo esperar indefinidamente, têm causado imenso stress e desamparo. Desconsiderei o sentimento e fiquei desesperado, sem um canal de comunicação eficiente ou uma solução real.

Além disso, a reclamação que fiz em um site de resolução de disputas no Brasil não avançou devido à falta de coordenação entre a Melbet Brasil e a Melbet geral. Esta situação afetou profundamente o meu bem-estar e a minha confiança na empresa.

Peço urgentemente que intervenham para resolver definitivamente esta situação. Peço um prazo claro e ações concretas para liberar minha conta e processar meu saque. Agradeço profundamente qualquer ajuda que você possa oferecer, pois estou muito angustiado e sem saber o que fazer a seguir.

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Nao querem pagar meus ganhos

Estou tentando efetuar minha retirada há 2 dias e simplesmente não consigo. A primeira vez disse que atingir o limite mensal por transferência eletrônica. Em seguida o time de operadores indicou efetuar outro depósito por outro meio de pagamento para habilitar ou metodo de pagamento e tentar efetuar a retirada. Eu fiz contra minha vontade depositei novamente e nada. O erro continuou. Denied by operator. (Payment processing error). Agora o site mais uma vez indicou eu depositar por mais outro meio, porém eu me recuso os termos e condições são claros, o casino deve pagar pelos mesmos meios de depósito, sendo assim o casino não está cumprindo suas regras. Hoje pela manhã a operadora inventou mais uma desculpa e disse que era culpa do meu banco, ora, falei com meu gerente e esta tudo ok. Meu irmão tem conta na melbet também, pedi a ele para efetuar o procedimento e deu tudo certo. Ele retornou por transferência bancária e transferência eletrônica sem problemas nenhum. Valores baixos. Agora o meu que e alto não querem pagar.
Solicito uma solução urgente.

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Melbet Cash Agent Withdrawal Issue Pending for Over 140 Days Melbet ID 816469381

I am submitting this complaint regarding a long pending withdrawal issue with Melbet involving an amount of LKR 50,000.
I requested the withdrawal through a Melbet cash agent (“Badulla, Hidagoda 24/7”), but the amount was never credited to my bank account. Since the beginning of this issue, I have fully cooperated with Melbet support and payment teams and submitted all documents they requested, including certified bank statements covering the relevant dates.
This issue has now remained unresolved for almost four months despite numerous follow-ups and repeated assurances that the matter was under investigation by their payment specialists.
During this period, I had to visit the bank multiple times during working hours and take leave from my employment in order to obtain certified statements and supporting documents requested by Melbet. The process has caused significant inconvenience and frustration.
I also experienced aggressive and unprofessional behavior from the cash agent involved while trying to resolve this issue.
Despite providing all requested evidence and maintaining communication through the same official support ticket, I still have not received a proper final resolution regarding the disputed withdrawal amount.
I respectfully request assistance in reviewing this matter and helping to obtain a fair resolution regarding the pending withdrawal.
I can provide:
Certified bank statements
Email communication history
Support ticket details
Screenshots and supporting evidence

I have attached the forst email which I sent to Melbet and the recent one I received from them. And also the screen shot of the confirmation of the withrawal request.

43h Restantes

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Withdrawal NPR 4500 not received yet

On 2026-04-19 I requested withdrawal of NPR 45000 from my Melbet account ID 1578412535.

Transaction ID: 4743167311
Melbet Status: COMPLETED since 2026-04-19
Today: 2026-05-05 = 16 DAYS completed
eSewa 9827948473: ZERO RECEIVED

Melbet uses local agents for Nepal. My withdrawal was assigned to an agent operating from Biratchowk Gorey Market. He marked the transaction COMPLETED in Melbet app but did not send money. He has now absconded and blocked me on Telegram.

I contacted Melbet support for 16 days via email and live chat. On 2026-05-05 I received a stalling reply: "We have no exact timeframe... concerned department is working". After 16 days this response proves deliberate negligence.

Evidence:
1. Melbet app screenshot showing COMPLETED status with date 2026-04-19 and Txn ID 4743167311
2. eSewa account statement from 2026-04-19 to 2026-05-05 showing no credit of NPR 45000
3. Telegram chat screenshot proving agent blocked me
4. Stalling email from Melbet support dated 2026-05-05

Melbet is responsible for its payment agents. COMPLETED status means Melbet confirms funds were released, yet I received nothing for 16 days. This is theft.

Request: Full refund of NPR 45000 from Melbet company funds to my eSewa 9827948473 immediately.

73h Restantes

नेरू45,000

Systematic Withdrawal Rejections and Contradictory Support Information

I am filing this complaint against MelBet (Account ID: 827048497) regarding my balance of $4,220.77. Since April 23, 2026, every single withdrawal request I made has been manually 'Declined by operator'.

I have contacted their support multiple times and received contradictory information:

Agent 'Khaled' originally promised the withdrawal would proceed.

Agent 'Clancy' asked me to wait 12-24 hours for a technical update.

An email from 'Dorothy' claimed my withdrawals were rejected due to 'transaction limits' and advised me to withdraw in small portions.

However, even when I attempted to withdraw a small amount of $100 as instructed, the request was immediately rejected by the operator. Currently, agent 'Bailey' states the issue is 'under review' with no specific timeframe.

It is clear that the technical issue excuse is being used to stall for time. I have provided all necessary evidence, including screenshots of rejected transactions and contradictory emails from their team. I request your assistance in mediating this dispute to recover my funds.

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10002 INR not credited to bank account

Dear AskGamblers Support Team,

I am writing to file a complaint regarding my Melbet account withdrawal, which has still not been credited to my bank account/wallet.

I placed a withdrawal request from my Melbet account on 5th April 2026 for the amount of 10002 rupees. The transaction status on Melbet is showing as processed/completed, but I have not yet received the funds in my payment account.

Here are my account details:

Melbet User ID: 316621823

Registered Email / Mobile: <removed>

Withdrawal Amount: 10002

Withdrawal Request Date: 5/04/2026.

Withdrawal ID:- 4692783247

Payment Method: IMPS FAST

I have already contacted Melbet customer support, but the issue has not been resolved yet. Therefore, I kindly request that AskGamblers look into this matter and help me get my withdrawal credited as soon as possible.

I can provide screenshots of the withdrawal status, transaction details, and bank statement.

Please treat this issue as urgent.

Thank you for your support.

Sincerely,

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Deposit of 20000 not credited I have already raised request

I have already raised request for this deposit and still not recieved kindly help . Its big amount for me .amount of 20000 not recieved

Gaming id : < sent to the casino >

My paymnet was gone all smooth then why there is issue. Its very frustrating. Kindly process it today anyhow cause need it badly.

This is very bad experience across all platform

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Unjustified account restriction and denial of payout

Formal dispute: unjustified account Restriction and payout Denial -id:< sent to the casino >

Dear Askgamblers Mediation Team,

I am requesting your intervention regarding a dispute with melbet concerning my account restricted on unjustified grounds and the denial of my rightful withdrawal of 510,620 NPR

Following a request from melbet support,I have submitted clear, original photos of my National ID(both side). Despite my full compliance ,melbet is deliberately delaying the verification process by falsely claiming the dacoments are not original.furthermore,they have implemented an

Authorization Error preventing me from accessing my funds.

I am confident in the authenticity of my dacoment and have adhered to all terms and conditions. I ask ask Askgamblers to meditate and compel melbet to expedite the verification and release my funds immediately.

Sincerely

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Didn't received the price of daily Tournament winning

I’m from Bangladesh, and I’m writing to raise a complaint regarding a prize I won.

About 1.5 months ago, I achieved 1st place in a contest and won an Apple Watch Series 10. After winning, I waited for an update but did not receive any clear information.

I then contacted Melbet support by email. They asked me to confirm whether I wanted the physical prize or 11,000 promo points instead. I replied and clearly requested the promo points. However, after that response, I did not receive any further reply.

However, the current market price of the Apple Watch Series 10 is around 41,000 BDT, so I believe I should receive approximately the same amount in promo points (with minor variation). I do not understand why only 11,000 promo points are being offered. Despite sending multiple follow-up emails, I still have not received a proper update.

This extended waiting time and poor communication are very disappointing.

My Melbet ID: 1528138483

I have attached screenshots of the contest that I won and the email conversations for reference. You can also find the Email Address I used for contact to melbet in the complaint system.

I would appreciate a clear update and a quick resolution to this matter.

Sincerely,

< full name removed >

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Hello! I've been a client since 2019 and have made numerous deposits and withdrawals without any issues. On January 31, 2026, I made a deposit of 77,580 rubles. It wasn't credited. I contacted support. They asked for a receipt, then created a request to search for the deposit. The deadline was set at two days.I provided a receipt, a video from my personal account, and a bank statement. They ultimately extended the period to 10 days. A total of 10 days have passed since the deposit. How long will it take for the funds to be credited? my id account 91081959

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руб.77,580