Hello, I want to report a problem with withdrawing funds from Kingdom Casino.
About a month ago I started playing in their tournaments. I won two consecutive tournaments and my balance grew to 1147 euros. At the beginning of the third tournament I noticed that I did not accumulate points as a participant. Here I want to note that I played by all their rules. I received a message from their support that my participation in the tournaments is prohibited. I was disappointed and decided to withdraw part of my profit, namely 600 euros. I sent all the necessary documents for the verification of my account: ID card, bank statement with address.
That was not enough. A request for documents began: a driver's license, a household invoice, although I had given a bank statement with an address, a statement of my payment method, proof of where I got 20 euros to deposit with them, and finally they asked for my photo, which holds a sheet with written date and greeting HI KINGDOM KASINO. I think they were openly mocking me!
I gave them everything they wanted, and after each new document sent, I started withdrawing the entire amount in my balance of 1147 euros, and they still rejected it.
Until they finally stopped asking for documents, there was nothing more to ask for, and my withdrawal remained. I also contacted their live chat to find out the reason for all this, but I received inadequate answers.
I know that they have a very good rating with you and I hope you will help me in my dispute with them.
