Created account feb 22 2020 and it was locked almost immediately after creating but not before I made a $100 etransfer of $100 to it. The account was locked because I had self excluded on a sister casino and it is there procedures. I requested the money be refunded and have been trying to work with casino support staff but all I was told was to contact Gigadat as they don’t have my deposit. Gigadat has provided me a confirmation number to the successful deposit and I sent to jackpot city a couple weeks ago and again last week but no one replies to me. I can provide u the email from Gigadat if u need it
Informação da reclamação
Cassino Jackpot City Reclamações
- 15 de 77 resolvida
- há 4 dias resposta méd.
- há 6 dias vida útil méd. da reclamação
- 6,632 USD valor médio
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Não Resolvido
Jackpot City Casino - Unable to update address
$500
Não Resolvido
Jackpot City Casino - Unable to update address
I’m unable to change my address on their website to correspond with my proof of address that I've sent in. When on their site I’m unable to change ...
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Não Resolvido
Jackpot City Casino - Software miscalculation of winnings and abrupt end to bonus games
$20,700
Não Resolvido
Jackpot City Casino - Software miscalculation of winnings and abrupt end to bonus games
While playing slots(Big Bass Hold & Spinner) at Jackpot City casino online on May 12th at 19:38 and I hit 3 scatters and the bonus games commenced. I ...
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Não Resolvido
Jackpot City Casino - Withdrawal of 26927EUR marked as processed but funds never received
€26,927
Não Resolvido
Jackpot City Casino - Withdrawal of 26927EUR marked as processed but funds never received
I won €26,927 on April 22, 2025, and submitted my verification documents (passport and bank statement) on April 25 and they were verified. I was ...
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Não Resolvido
Jackpot City Casino - Processing withdrawals for a long time
$11,366
Não Resolvido
Jackpot City Casino - Processing withdrawals for a long time
I won the Major jackpot of over $27,000. Tried cashing out at $11,366. My withdrawals have still been processing for 19 days now. They've been asking ...
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