Ice Casino - My deposit is still missing since 14th of January

RESOLVIDA

Informação da reclamação

Cassino em disputa

Ice Casino

Valor

₹ 1000

há 2 anos

I register Ice casino 14th January 2023. and same day deposit amount 1000 inr but still not received my fund.

Customer service not help. I all proof share deposit slip and bank statement also share but still not add my fund.

This casino is fooling me everyday. Promise everything day end of the day add your fund but not added any day.

Need help your askgamber.

há 2 anos

Dear DEVANTI53949
You've attempted at least 4 times to make a deposit via UPI. Can you please tell us what troubles you were facing?
Also, if you'd provided the details to the support, they should have raised a ticket to PSP for investigation. This is a bit time-consuming, but if the transaction is indeed successful - you will get the deposit onto your account balance, no doubt!

Kind regards

há 2 anos

Your customer service daily makes fool. I already gives all details and screenshot and bank statement but still you not added my fund. What little bit time 10days already. 10dday is not little bit time. Kindly add my fund

há 2 anos

Hello,
According to our records, the deposit was credited onto the account.

Kind regards

AskGamblers
há 2 anos

Dear @Devanti53949,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.