I tried to do deposit on my ice casino account, tried 2-3 times but payment was not confirming at last i tried UPI method for deposit. I send successfully money to ice casino but they not confirmed my deposit yet amount was 1100 rs.
After talking with customer support agent they asked for many types of details but not answer the money was refused or credit to my account.
Dear SHIVAM8055
Sorry you've faced issues.
Identifying the lost deposit is a time-consuming procedure, that involves both operator and game provider, since you've provided the details, we can see that the issue was raised to PSP and is being investigated.
Your patience is appreciated.
Kind regards
Hello SHIVAM8055
The amount was credited onto your account.
Sorry for inconveniences caused.
Best regards
AskGamblers
Dear @Shivam8055,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
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