Ice Casino - 100 dollars disappeared

Dear GIRAFFE75

First of all, we are very sorry to hear about your gambling issues.
Secondly, can you please specify the disputed transaction ID?

Thank you in advance!

Kind regards

BNA Smart Payment System 20222760132AA792A

Dear GIRAFFE75

Please kindly specify the transaction ID disputed, that is displayed within the Casino.

Thank you in advance!

Kind regards

4518cd­ca-­c53­8-4­f30­-b1­32-­668­2e0­c29175

Dear Ice Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear GIRAFFE75, Askgamblers team

Our support has sent the request to the player, with extra clarifications.
As soon as the player provides all the missing information, this will further be taken to the PSP.


Kind regards

Ice Casino, On November 9th you ask for my Oct 3rd banking information. On November 9th I sent the details proving that $100 was taken from my account and not deposited. On November 12th I emailed you for an update and got no reply. Now, on November 13th you are saying that I missed sending you information. What is going on?

Hello,
We'd like to confirm that we received your response and delivering the information to PSP for the further investigation.
Your patience is appreciated.

Kind regards

i've sent all my bank information on the transaction. why is this so difficult?

Dear GIRAFFE75

Please kindly understand, that allocating your lost deposit requires a scrupulous investigation and contacting the payment provider.
If the documents provided are sufficient - you should not worry about it, the PSP will release funds.

Kind regards

Why did it take over a month to ask for the correct document? A document that my bank doesn’t know? What did you do with all my other banking documents sent over ?

Dear GIRAFFE75

We thank you for cooperation in advance!
By the document provided, it was impossible to allocate your funds.
Please kindly provide the requested documents for us to start investigation with the PSP.

Kind regards

Dear @giraffe75,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Ice Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

hi, the previous complaint is connected to this complaint. i deposited $100 and it took a month to go into my account. ice casino kept asking for a CA # but finally after a month the funds went in the account. i actually gave up on it but checked and it magically finally was deposited.... now, i would like to withdraw that deposit because i don't trust the casino. i've sent all the kyc details but they keep asking for more specific banking details. i sent my statement with name and account #, photo of the card and screen shots of the previous transaction. this is everything my bank can provid. i want to withdrawal the funds but can't because they wont approve my kyc. let me know if you can help.

Thx for the kyc approval! Next is the withdrawal. It was reject multiple times because kyc was not approved. Now I’m blocked from logging into the site. Will my withdraw be approved? If yes, when? Thanks

Hello,
The withdrawal was approved.

Kind regards

thanks for the quick follow up! received the etransfer but it needs a code. none are in the email. please let me know the code via email

found the code in spam. all resolved. please close the complaint

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.