GGbet Casino - My deposit was not credited, waiting too long already

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GGbet Casino
Postado em 31 de março de 2023

I made a deposit on 22-2-2023 using the VCB-QR method on their site, but the money did not show up on my account despite being deducted from my bank account. Although I had successfully made several deposits before, this one did not go through. I contacted the support team for assistance, but they only told me to wait and did not provide any solutions or an estimated time frame. Despite waiting for a month and six days and reaching out to them multiple times, I received the same response.

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AskGamblers
Postado em 3 de abril de 2023

Dear GGbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Postado em 2 de setembro de 2024

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of GGbet Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Postado em 2 de setembro de 2024

Hello,

We sincerely apologize for the inconvenience you experienced with your deposit.

We would like to clarify that the issue was due to technical difficulties on the payment service side. Everything was functioning correctly on our end, and unfortunately, we were unable to speed up the process or resolve the situation ourselves.

Because of this, we were also unable to provide a specific timeframe for when the funds would appear in your account on our site.

We are pleased to inform you that the issue was resolved, and your deposit successfully went through. You remain a valued user of our platform, and we appreciate your continued trust.

Thank you for your patience and understanding regarding this matter.

If you have any further questions or need assistance, please don't hesitate to reach out to us.

AskGamblers
Postado em 2 de setembro de 2024

Dear @Trungthanh,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

GGbet Casino Reclamações

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