Reclamação #108 GGbet Casino

GGBET blocked my account with my money in it for no reason

Por lili177

há 1 ano

Hello, I played on the site for about a month, everything was fine, withdrawal and deposit worked on time, but then my account was blocked, without paying me the amount. I did not violate anything, my account was blocked for no reason, I received a message by email that they wanted to contact me for re-verification online in a call. I sent my discord, but no one added me as a friend for a call and so for 36 days.

Cassino em disputa GGbet Casino

Motivo Problemas de verificação

Valor $200

Discussão

AskGamblers

• Support Team

há 1 ano

Dear @lili177,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

GGbet Casino

• Representative

há 1 ano

Hello!

Thank you for your request.

We understand your frustration and sincerely apologize for the inconvenience. Due to technical reasons, we were unable to receive a response from you regarding the re-verification process. As part of our security measures, an online call was required to complete the verification, but unfortunately, we did not receive the necessary confirmation from your side.

To resolve this matter, we have sent an email to the address linked to your account with further instructions. Please check your inbox (including the spam/junk folder) and respond as soon as possible so that we can proceed with the necessary steps.

We appreciate your patience and cooperation, and we are ready to assist you in completing the verification process as quickly as possible. Let us know if you need any further assistance.

Best regards,

GG.BET Team

Raio-X do GGbet Casino

Resolvido 68 / 68

Valor médio $3,232

Duração média da reclamação 8 dias

Resposta média 1 dia

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Account details:

< personal information removed >

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Current situation:

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235231f0-3dcf-411e-96f0-558f659f6c32

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