Reclamação #42 Fairspin Casino

Fairspin Casino - Fake Bug Bounty

Por Fplayer

há 3 anos

Hi,

Fairspin announced the Bug Bounty on multiple social media platforms for players to report the bugs in exchange to get paid.
( https://coinmarketcap.com/community/articles/39110 )

I submitted a bug on the Official Google Form of the Bug Bounty on October 19.
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The bug was that you can bypass their 2FA system and it was extremely broken. Later on my account got hacked and someone stole all my TFS tokens. It was 400k at the time which is around $2000 but with the usual daily stake it could get up to 600k which is around $3000.
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I did a lot of chat with Fairspin operators and always got the same answer: "Wait for official announcement". Well, I waited over 2 months and guess what: Nothing happened. Me sitting here without my invested money and cannot do anything.

This is just ridiculous, in fact I got a response that it got fixed, however I don't get anything for it, because the announcement will be never.

Cassino em disputa Fairspin Casino

Motivo Saldo ausente

Valor $2000

Discussão

AskGamblers

• Support Team

há 3 anos

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Fairspin Casino management acted in accordance with their Terms and Conditions. Moreover, we would like to use the occasion to remind the player and to adhere to the casino's term #1.10 stated under the ACCOUNT, PAY-OUTS AND BONUSES:

"1.10. Password. As part of the registration process You will have to choose Your password for Your login into the Website. It is Your sole and exclusive responsibility to ensure that Your login details are kept securely. You must not disclose Your login details to anyone. Fairspin is not responsible for any abuse or misuse of Your Member Account by third parties due to Your disclosure, whether intentional or accidental, whether active or passive, of Your login details to any third party. Additionally, should Fairspin detect or suspect that any other person is using Your Member Account except for You, then Fairspin reserves the right to suspend or close such Member Account and retain any funds in its absolute discretion."

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Fplayer

há 3 anos

Hi!

This case is more of a pain in the *ss. Endless guesswork, the desire to prove I'm not right just makes me sad and I have to realize that anyone will believe a million dollar casino before they believe me.

"take advantage of possible technical issues which he had done before as stated by said player's personal assistant." I just want to make one thing clear here. If I have managed to find such a mistake, I have reported it to my personal assistant, as I consider it fair. I trusted that she would be able to get this information to the right people in the company more quickly, but who knows what happened. Without this complaint I could not even get a meaningful response for over two months about this error.

I believe that the casino does have to take responsibility for technical errors that are not corrected as soon as possible. After I reported the account hacking to the casino, they took several actions that probably would not have been taken without MY case. For example: when logging in from a new location, a message is sent to the email address associated with the account.

I don't consider it an impossible task to decipher the games a player usually plays if the site has a tab that says Recently played.

In conclusion, I consider the Fairspin casino website to be extremely underdeveloped from a security point of view and I feel that I have expected too much from them. Compassion and responsibility seem to be out of fashion.

I do not wish to comment any further for the time being, I am very disappointed.

Fairspin Casino

• Representative

há 3 anos

Hi!

We have made sure to double check all of available backlogs and history of the account, including player activity history and consistency.

According to the results of this particular investigation, the account has not expressed any signs of being hacked and the owner has not warned us about it beforehand.

Thus, we believe that it was the original owner of the account who continued playing and lost all the funds in question, and then proceeded to try and claim those funds back by claiming that he was hacked attempting to take advantage of possible technical issues which he had done before as stated by said player’s personal assistant.

According to an account of this player’s personal assistant the player was making various claims as to who or how his account was hacked. Among which are: that he had no access to electricity, that somebody used his phone in his stead and then proceeded to use player’s funds to play the same games he usually did instead of withdrawing them.

In cases like this we are unable to provide any player with any form of refund as stated in the rules of our website, specifically paragraph 5.2 of Account, Pay-out and Bonuses mentioned above and which reads as followed:

"Fairspin products are consumed instantly when playing. Thus, Fairspin can not provide returns of goods, refunds or cancellation of Your service when playing. If You play a Game with real money, the money will be drawn from Your Member Account instantly."

Also, we would like to note that 2FA is but a feature to provide an additional level of security. It is not a verification which is necessary to make withdrawals on our website, but is there to provide additional security and safety. We bare no responsibility if anyone gained access to player’s 2FA or personal devices because of a mistake said player has made.

Respectfully,
Fairspin

AskGamblers

• Support Team

há 3 anos

Dear Fairspin Casino,

The AskGamblers Complaint Team strongly encourages you to post a public message containing a detailed explanation on the matter, including but not limited to clarifying all the relevant reasons that led to the occurrence of the issue, the actions taken by your management and quoting of all the relevant terms that were breached by the complainant.

Please be notified that, should you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Raio-X do Fairspin Casino

Resolvido 40 / 43

Valor médio $12,102

Duração média da reclamação 6 dias

Resposta média 1 dia

Fairspin Casino Reclamações

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Pagamento rejeitado

Minhas ultimas tentativas de retiradas na fairspin esta sendo uma dor de cabeça, muita demora e minha ultima retirada rejeitada, ao tentar contato o suporte tenho respostas evasivas, já verifiquei minha conta fairspin, enviei toda documentação exigida. Também li e respeitei todos os termos e regras do cassino.

Não resolvido

$69

Falta de pagamento, pretendo que confirmem rapidamente a minha retirada

Ola, bom dia.

No dia 2 de fevereiro fiz uma retirda por volta dos 2000 dolares no qual ainda me confirmaram a retirada.

Ja entrei em contacto com o suporte e me dizem sempre a mesma coisa que "tenho de esperar". Acho inadmissível demorarem tanto tempo para o fazerem. Pretendo que confirmem rapidamente a minha retirada.

Obrigado

Não resolvido

€1,704

Pagamento atrasado de cerca de 3,000 dolares

BOA TARDE,
Deveria ter recebido no dia 26 de Dezembro o pagamento de cerca de 3000 dolares relativos a dinheiro ganho no identificado casino online.
Os seus colaboradores insistem desde o meu registo para que crie uam conta de crypto moeda, solução que não pretendo.
Alegam a dificuldade junto do promotor do jogo e do meu Banco, facto que é falso uma vez que o mesmo promotor e o mesmo Banco, são por mim utilizados junto do NATIONAL CASINO e os pagamento são efetuados no mesmo dia.
Claramente, este casino retem indevidamente o dinheiro por dois motivos, ou que os seus jogadores o percam continuando a jogar ou porque não têm fundos suficientes para operar e por isso devem ser encerrados por forma a evitar mais danos aos seus Clientes.
No pretérito dia 27 recebi a seguinte resposta a mias uma reclamação apresentada:
Dear João Viana Rodrigues,
Unfortunately its true, by this time we have some ddifficulties with payment provider and my colleagues did not lie to you when they mentioned it before.
All these days we are trying to settle the issue with the provider in order to complete your payment.
Most of the amount has already been paid and you have successfully received it.
At this stage, I would very much like you to finally receive the balance of your honestly won funds.
I would be very grateful if you could provide me with any crypto wallet address and we will send you the rest of the funds in a matter of minutes.

Kindly regards,
Your Personal Assistant Olga

Pretendo ser ressarcido dos prejuizos e incumprimentos gerados por este casino online que tem um péssimo serviço de pagamentos e tratamento dos seus Clientes.
Alguma dúvida disponham

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Fiarspin Casino -Withholds funds 280 usdt

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Fairspin lying about the terms

Hello, I started playing fairspin and I got a 1000 euro bonus (first deposit bonus) and I wagered it and I had 4200 euro, but I only got 1000 euro, I wrote to the live chat, but they kept lying about the bonus terms, I mean there is the terms and they said completely different things, but you can see everything in the screenshots, please help me with this, thank you.

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€4,200

Every day I have to beg for a paycheck

I won $25,417 and the casino only allows me to withdraw via SEPA. Every day I have to beg for a paycheck. They only paid out two amounts of $1073. Today is the second time they haven't paid. Still just excuses and words from the VIP manager that I have to be patient. That's why they call me a VIP player. It's the same as all complaints. This is how they try to delay my withdrawals so that I get the full amount as late as possible. It's unfair and very mentally demanding. I don't know what to do anymore.

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Withdrawal delay from 30th of July

Withdrew my money on 2024/07/30, From >22< days ago, And until this moment i didn't receive it!!!

Why do Fairspin workers break the rules that were set in by themselves? ((Violation of exceeding 10 banking working days)) Paragraph No. 5.14. From ACCOUNT, PAY-OUTS AND BONUSES it?

Is there a liquidity problem facing Fairspin platform? That's couldn't gives me my money?

Do they think that by prolonging the procedures like this, I will reverse the withdrawal and continue gambling?

From the date 30 of July2024 to this moment, 21 of august 2024, it has been 22 days since the withdrawal process was made. And every day I try to ask them what happened with it, and they return to me with scripted answers, and a lot of copying and pasting of the responses!

A very unpleasant situation, this harms the reputation of the platform!

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