NetBet Casino - Deposit of €280 simply missing

Hi Niels,

I can see you've sent us the screenshot of the transactions, however, we can't see the transaction numbers.

Could you please send us screenshots of all the transactions you've made, including the transaction numbers so our financial team can check these for you.

Thanks,

Marcel
Customer Service Manager

Dear netbet,

I send a mail with every single transaction number that was said on my bank account. I left out the transactions that did work. So i only send screenshots of the 280 euros.

Regards
Nelisveld

Hi Niels,

Thanks for sending those over, our financial department has looked into the transactions and have confirmed that two of them (30€ and 50€) were already credited to your account and 3 of the transactions (two of 50€ and one of 100€) were declined by your bank and the funds were returned to your bank account.

Given the sensitive data, we'll email you the detail of those transactions by email so you can check your bank account and/or check this with your bank.

Please keep us and AskGamblers team informed once you've checked.

Best,

Marcel
Customer Support Manager

Dear netbet,

Thanks for the help. Everything had been sorted so my case is solved. I got the 280 euros back on my account!!

Thank you so much

Regards
Nelisveld

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.