Reclamação #166 Cassino NetBet

NetBet Casino - Deposit of €280 simply missing

Por niels v.

há 8 anos

so yesterday i depositted a total of 525 EUR. i though i would have a nice play on a for me new casino. 245 was credited nicely. but i am still missing 280 EUR. the payment has been made because it has been written of my bank account. it has been 24 hours and i tried to go on the live chat. where they told me that what i said just wasnt true. i got PROOF by the way that i made the payments. now i send a mail to the support team but they didnt respond yet. 280 EUR is a lot for me and i think that the support takes a little bit to long. i send a printscreen of my bank account with the mail so they can see for them selves. the reason i put this by complaint is just for the reason that my money has gone missing and i dont like the idea of not knowing where my money is. hopefully someone from netbet can read this and try to help me with my case.

(sorry that my english isnt the best, i am from the netherlands and my english isnt very good)

regards
niels

Cassino em disputa Cassino NetBet

Motivo Valor não creditado

Valor €280

Discussão

AskGamblers

• Support Team

há 8 anos

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

nelisveld

• Países Baixos

há 8 anos

Dear netbet,

Thanks for the help. Everything had been sorted so my case is solved. I got the 280 euros back on my account!!

Thank you so much

Regards
Nelisveld

Cassino NetBet

• Representative

há 8 anos

Hi Niels,

Thanks for sending those over, our financial department has looked into the transactions and have confirmed that two of them (30€ and 50€) were already credited to your account and 3 of the transactions (two of 50€ and one of 100€) were declined by your bank and the funds were returned to your bank account.

Given the sensitive data, we'll email you the detail of those transactions by email so you can check your bank account and/or check this with your bank.

Please keep us and AskGamblers team informed once you've checked.

Best,

Marcel
Customer Support Manager

nelisveld

• Países Baixos

há 8 anos

Dear netbet,

I send a mail with every single transaction number that was said on my bank account. I left out the transactions that did work. So i only send screenshots of the 280 euros.

Regards
Nelisveld

Raio-X do Cassino NetBet

Resolvido 188 / 199

Valor médio $2,950

Duração média da reclamação 58 dias

Resposta média 2 dias

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