Reclamação #2001 Dafabet Casino

Deposited 40000 INR not reflected in Dafabet account

Por Nag98

há 5 meses

Hello ,
I have deposited 40000 INR on Jan 4th at 10:43:02 AM to dafabet through UPI and submitted a payment proof. It's been more than 3 days and I have been sending mails to the support team but they have responded to any of my deposit concerns . I have called them but no response from them . I got frustrated and have live chat with agents plenty of times but it's of no use as everything they say is " our team is deligently working on it and asked me to give them some time "but there no end to this as Everytime it's the same repeated cycle of conversations.Hence Im approaching AGCCS to kindly help me to kindly deposit the money into my dafabet account.

Details :
Username : Nag98
Dafabet transaction ID : 483745687
UPI transaction reference number: 116651725959.
Paid to : VPA gpay- 12190282616@okbizaxis ( vaishnav krishna narvekar) through QLitePay suggested by Dafabet in deposit section.

Thanks
Nag

Cassino em disputa Dafabet Casino

Motivo Valor não creditado

Valor ₹40000

Discussão

AskGamblers

• Support Team

há 4 meses

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

Dafabet Casino

• Representative

há 4 meses

Dear Valued Customer,

We have investigated your transaction with our Payment Service Provider. It appears that this specific deposit has already been claimed by another merchant and, as a result, cannot be processed by our system.

To resolve this, we kindly ask that you contact your payment provider or bank directly. They will be able to clarify which merchant received the funds and help you redirect or refund the payment.

Thanks,
Dafabet.

Nag98

há 4 meses

Hi Dafabet ,
After reading your reply as well as having a live chat with the agents in the Dafabet , it seems like the money is not received from your end . However , the money is deducted from my account and even the merchant UPI is provided by the Dafabet itself , so if the Dafabet cannot recover from the UPI mentioned by them itself then what's the use of giving those UPIs to the customers for depositing the money. It seems like its a the issue from your end , kindly don't drag me around for your irresponsibility. This is not a small amount and you guys are not even providing any proofs . Kindly provide proofs so that I can raise a dispute charge with my bank or else kindly deposit my money back to my dafabet account. I have been seeing few of the similar cases on Dafabet deposit and this is a serious issue for customers like me who are losing trust . Kindly resolve this concern and please provide closure asap.

@AskGamblers team , thanks for providing your support on this concern .

Thanks
Nag

AskGamblers

• Support Team

há 4 meses

Dear Dafabet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your statements. Please send the required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Raio-X do Dafabet Casino

Resolvido 1260 / 1289

Valor médio $999

Duração média da reclamação N/A

Resposta média N/A

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