I made a deposit of ₹2,000 to my Dafabet account, but the amount has not been credited yet and is still showing as pending.
Transaction Information:
• Dafabet Transaction ID: 476817437
• Date & Time: 26/11/2025 – 11:10:06 AM
• Amount: ₹2,000
• From: ZapCard Wallet
• To: Common Wallet
• Status on Dafabet: Pending
Payment Proof (UPI / PhonePe):
• Payment Status: Successful
• Paid To: GO PAY DIGITAL WORLD (fcpggopay@freecharge)
• Amount Debited: ₹2,000
• UTR Number: 865883669230
• PhonePe Transaction ID: T2511261110144737650780
• Date & Time: 26 Nov 2025 – 11:10 AM
Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.
Upon checking your account, we would like to inform you that the funds have not been received on the payment provider’s end.
If the amount has been deducted from your bank account, we kindly advise you to contact your bank directly to initiate a refund process.
Thanks,
Dafabet.
We have located your account and we are already looking into your case.
We will get back to you the soonest.
Thanks,
Dafabet
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