Reclamação #1967 Dafabet Casino

Deposit not credited into wallet despite several followups

Por sudha707

há 5 meses

I made a deposit of 14200 on 31/12/2025
Till now neither deposit has been credited nor there is a proper assistance from dafabet. Please help me resolve this issue.

Transaction Id : 482969732
Transaction Date: 31/12/2025 07:18:15 PM
Transaction Amount: 14200.00
Status: Pending
Transaction Type: Deposit
From: HTPay Banking
To: Data Sports
Everything is attached as screenshot

Cassino em disputa Dafabet Casino

Motivo Valor não creditado

Valor ₹183150

Discussão

AskGamblers

• Support Team

há 3 meses

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

sudha707

há 3 meses

askgamblers,
Regarding the transaction ID 486768076: @dafabet is telling that another customer has claimed that deposit. But many days back I have received emails from dafabet stating that the deposit was made to another “merchant “.
I’m attaching screenshot for reference. Clearly @dafabet is twisting their words and not processing my deposit. I’m not at all getting what @dafabet is trying to prove here, why will I initiate deposit and jeopardise it knowing how bad and poor services @dafabet provides. Please @askgamblers it’s high time you guys involve in this matter as it has been nearly 50 days since I raised query

sudha707

há 3 meses

Respected dafabet,
Please stop this nonsense. You have tortured me mentally so many times.
For the transaction ID 488775078: I have followed up multiple times with my bank and they confirmed me that the transaction was successful on that day itself. If you want I can share my bank statement from the date of deposit to till date to show that I haven’t received any refund. I will wait for another day or two and will file police complaint on your payments partner if not received my deposit. It’s been one month and it your theory is correct I would have received my refund which I didn’t.
2. For the transaction ID 486768076: How the hell can another customer claim my deposit? If that is the case give me the details of the customer who has claimed the deposit. I don’t know what kind of services are you providing? Besides that why would I use my deposit slip with another customer knowing about your fraudulent activities. I’m requesting you to process these two deposits as soon as possible otherwise it won’t be good for either of us.
If you need any supporting documents like bank statements till date, deposit slips and all I’m ready to provide.
@askgamblers can you please ask dafabet to provide supporting documents for their false claims. I’m ready to provide any sensitive information from my end.

Dafabet Casino

• Representative

há 3 meses

Dear Valued Customer,

After reviewing your transactions, we would like to inform you that Transaction ID 488775078 has not yet been received by our payments partner. If the amount has already been deducted from your account, we kindly suggest contacting your bank to request a refund. Regarding Transaction ID 486768076, this deposit has already been successfully claimed by another customer and, therefore, cannot be processed for your account. We apologize for any inconvenience this may cause and appreciate your understanding.

Thanks,
Dafabet.

Raio-X do Dafabet Casino

Resolvido 1260 / 1289

Valor médio $999

Duração média da reclamação N/A

Resposta média N/A

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I am writing to file an official complaint against Dafabet regarding a deposit that has not been credited to my account, despite multiple follow-ups via live chat and email.
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UTR Number: 922251682757
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