Dafabet Casino - Deposit amount 5100 not credited pending for 12 days

RESOLVIDA

Informação da reclamação

Cassino em disputa

Dafabet Casino

Valor

₹ 5100

Lucky563 Índia
há 1 ano

Hello I was depositing INR 5200 on Dafabet. I got the payment details of beneficiary provided by Dafabet and i successfully transferred INR 5100 instead of 5200 but as soon I realized I contacted live chat customer support provided all details which they asked and my deposit went in pending and they said we followed up your concern with our payment partner

Now more than 11 days have been passed but I didn't get the deposit in my Dafabet account.

Now whenever I chat with live support service each and every time they only one thing repeatedly either upload successful transaction screenshot on cashier page which I had done on same day of deposit or they will say to sent these required proofs. I had mailed them multiple time but there is no response on mail.

My deposit amount INR 5100

DATE 17 may 2024

há 1 ano

Good day.

The case is being investigated.

Lucky563 Índia
há 1 ano

I am happy to announce that I have got my deposit and also free bet by dafabet.

Thankyou soo much Team Askgamblers and thankyou team dafabet.

I have been playing on dafabet from last 4 years and It has been great journey with some ups and downs but overall great experience.

Just one more request to dafabet please change my email address i have sent many emails regarding this but still my email not updated.

há 1 ano

Good day.

Our apologies, we issued a bonus and your second concern is under investigation.

há 1 ano

There is no new email received from your email after we gave the security questions.

Please answer below security questions using new email address:

1) Last deposit amount
2) Last game play
3) Last bet amount
4) Last deposit method used
5) Last bonus received

há 1 ano

Dear customer, we have already contacted you about the second issue, please respond to us, so that we can accommodate your request.

Lucky563 Índia
há 1 ano

Sorry for being late .
Now I have sent the details mentioned by dafabet.
Thankyou for response.

há 1 ano

Dear player, kindly update the complaint. If there is any other issue get back to us.

AskGamblers
há 1 ano

Dear @Lucky563,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Lucky563 Índia
há 1 ano

Hello
My email linked on account is still not updated. Please team dafabet change my email address .
I had sent requested details to update my email earlier.

Lucky563 Índia
há 1 ano

Thankyou team Dafabet , my both issue have been solved.

Thankyou team Askgamblers for listening and helping me out .

Now this complaint is resolved.

AskGamblers
há 1 ano

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Dafabet Casino Reclamações

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  • há 1 dia resposta méd.
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