Reclamação #822 Dafabet Casino

Delayed refund for the account created as a minor

Por Jahvetti K.

há 6 meses

I am writing to formally lodge a complaint regarding an unresolved issue involving underage gambling on Dafabet's platform.

In over year ago, while I was still underage, I created and used an account on their site. Upon realizing the breach of age restrictions, the casino closed my account and acknowledged their responsibility by agreeing to refund the lost funds. However, despite this agreement, I have yet to receive the refund, and it has now been over a year since the issue was first addressed.

Over this period, I have made multiple attempts to contact the casino through various channels, but they have stopped responding entirely. This lack of communication and failure to follow through on their commitment is extremely frustrating and concerning.

Given that the initial breach involved a violation of responsible gambling regulations — allowing an underage individual to gamble — I believe it is only fair and lawful that the funds be returned promptly, as previously agreed.

I am requesting your assistance in resolving this matter. Please let me know if you require any additional information, including correspondence history, screenshots, or ID verification.

Thank you for your attention to this issue. I look forward to your support in reaching a fair and timely resolution.

Cassino em disputa Dafabet Casino

Motivo Cobrança em dobro/reembolso

Valor €500

Discussão

AskGamblers

• Support Team

há 6 meses

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Dafabet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Dafabet Casino

• Representative

há 6 meses

Dear Valued Customer,

Upon thorough review of the documents you submitted, it has been noted that the two versions contain discrepancies (appearing to be edited differently) and therefore do not meet our criteria. In future we advise that you always upload valid and authentic documents (unedited) as requested, as this will helps us proceed with resolving such issues promptly.

Thank you,
Dafabet

AskGamblers

• Support Team

há 6 meses

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

há 1 ano

Dear all,

Following the submitter’s failure to cooperate in a timely manner, the AskGamblers Complaint Team reached the conclusion that, unfortunately, such activity is in violation of the AGCCS Guidelines, and, therefore, the case is being rejected.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must. The AskGamblers Complaint Team maintains zero tolerance towards players who fail to provide the necessary level of cooperation.

Raio-X do Dafabet Casino

Resolvido 1260 / 1289

Valor médio $999

Duração média da reclamação N/A

Resposta média N/A

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