My account has been kept on hold since more than a month. I have sent the verification documents through multiple avenues. I have sent documents to their email documents@dafabet.com, uploaded in the app. But till now zero response or email from the dafabet support team. I have money deposited in the account and they are holding it hostage despite my providing everything they needed.
Username : < username removed >
Dear @Kirikiri123457,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Dafabet Casino team accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.
Thanks for your cooperation.
Thank you for response. Kindly upload a clear photo of yourself holding your ID (both the front and back) next to your face via your My Account page. Please ensure that all details on the ID are clearly visible and readable when zoomed in.
Thanks,
Dafabet
Dear @Kirikiri123457,
The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
Raio-X do Dafabet Casino
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