Dafabet Casino - Dafa sports deposit of 40000 pending for last 1 month

I initiated a deposit of ₹40000/- on 15/05/2024 at 4:51:44 pm IST (GMT + 5:30) or 19:21:44 (GMT+8) via GPS pay UPI.
After that at 4:52 pm IST I made the payment via UPI to the UPI id vivek7­795­969­5@b­aro­dampay.
My payment UTR number is 413605183496.

I submitted the UTR number in dafabet website.
After few minutes I saw that the transaction was pending.
Then I uploaded the screenshot.
After around 2-3 hours I saw that my transaction was pending. I tried to create a new deposit request. But still the result was same.
I contacted customer support.
First they told me to wait for some time.
But after waiting for more than 7 days I again contacted them.
They told me that they have not received the fund. But I confirmed with my bank that the fund was credited to the recipient account.
After that I contacted customer care several times and mentioned about the transaction details.
Now they gave reply for another transaction of ₹40000/- which I tried to do on 15/05/2024 at 18:47 pm (GMT+8).
But my transaction time was 19:21:44 (GMT+8).
I told them several times to check the transaction made on 19:21:47 (GMT+8) but they did not and they gave the same reply that they have not received the fund for the transaction made on 18:44 (GMT+8)
I repeatedly asked them that I was referring to another transaction but they gave the same reply.
Till now my account not get credited.

I am attaching my payment screenshot, bank statement details, conversation with customer support and screenshot of my cashier section in dafabet website