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49000 deposit not credited after payment


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Por somen8436
há 8 meses
I initiated a deposit of ₹ 49000/- on 21/09/2025 at 12:35:07 am IST (GMT + 5:30) via JuPay UPI.
After that at 12:35 am IST I made the payment via UPI to the UPI id ppqr01.wmedzx@iob.
My payment UTR number is 526406657165.
I submitted the UTR number in dafabet website.
After few minutes I saw that the transaction was pending.
Then I uploaded the screenshot.
After around 2-3 hours I saw that my transaction was failed. I tried to create a new deposit request. But still the result was same.
I contacted customer support.
First they told me to wait for some time.
But after waiting for several hours I again contacted them.
They told me that they have not received the fund. But I confirmed with my bank that the fund was credited to the recipient account as this was an UPI transaction and the transaction was successful from my end.
After that I contacted customer care several times and mentioned about the transaction details.
Now they are repeatedly saying that they have not received the fund. They have said that they are confirming with their payment partner but they are doing nothing. Every time they are saying the same thing that "Another follow up had been created and they have not received the fund".
This is not first time that I have faced such issue. Earlier same thing happened and my fund was not credited for around one month. After raising a complaint to Askgamblers website my fund was credited immediately.
I am attaching my payment screenshot, bank statement details, conversation with customer support and screenshot of my cashier section in dafabet website.
Kindly help me Askgamblers
Cassino em disputa Dafabet Casino
Valor ₹88200

Discussão

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
My issue has been completely resolved. Please close the case now
User name

Dear @somen8436,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear valued customer,

We can confirm that your deposit has been completed and the funds are in your account.

We still encourage you to contact our Customer Support department about these issues.

Thanks,
Dafabet

Raio-X do Dafabet Casino

Resolvido 1260 / 1289
Valor médio $999
Duração média da reclamação N/A
Resposta média N/A

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