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15000 deposit not credited after 2 days


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Por somen8436
há 6 meses

I initiated a deposit of ₹ 15000/- on 21/11/2025 at 03:09 am IST (GMT + 5:30) via UPI QR payment method.

After that, at 03:10 am IST, I made the payment via UPI to the UPI id 9081216818@ptyes.

My payment UTR number is 532514185212.

I submitted the UTR number on the Dafabet website. After a few minutes, I saw that the transaction was pending. Then I uploaded the screenshot.

After around 2-3 hours, I saw that my transaction was still pending. I tried to create a new deposit request. But still the result was the same.

I contacted customer support. First, they told me to wait for some time, but after waiting for several hours, I again contacted them.

They told me that they have not received the funds. But I confirmed with my bank that the fund was credited to the recipient account, as this was a UPI transaction and the transaction was successful from my end.

After that, I contacted customer care several times and mentioned the transaction details.

Now they are repeatedly saying that they have not received the funds. They have said that they are confirming with their payment partner, but they are doing nothing. Every time they are saying the same thing, that "Another follow-up had been created and they have not received the funds".

This is not the first time that I have faced such an issue. Earlier same thing happened, and my fund was not credited for around one month. After raising a complaint on the Askgamblers website, my fund was credited immediately.

I am attaching my payment screenshot, bank statement details, conversation with customer support and screenshot of my cashier section in the Dafabet website.

Kindly help me, AskGamblers

Cassino em disputa Dafabet Casino
Valor ₹15000

Discussão

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
I have received the fund in my gaming wallet. Thank you @Dafabet & @Askgamblers for your support. Please close this case now.
User name loyalty-level-2
Its been 3 weeks. Still my deposit was not processed. @Dafabet please resolve my issue
User name
Dear Valued Customer,

Thank you for providing the additional statements regarding your case. We sincerely appreciate your cooperation. Please be assured that our team is actively reviewing the information and working diligently to resolve this matter. We will update you as soon as possible.

Thank you,
Dafabet

Raio-X do Dafabet Casino

Resolvido 1260 / 1289
Valor médio $999
Duração média da reclamação N/A
Resposta média N/A

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