Boomerang Csino - Breach of law account not closed at Rabidi NV Product

Dear @Ezzeis,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

In total 1600 euro.

Dear Boomerang Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

We hope you are doing well.

We would like to inform you that we are currently verifying all information provided by the player. As soon as we complete the verification, we will immediately report the result here.

We hope for your understanding and cooperation.

Best regards,
Boomerang Casino Representative

Dear AskGamblers,

We kindly ask you to provide us with an email address where we can provide you with all the necessary proof that the player is trying to mislead everyone. We can prove to you that the player's account was closed immediately after the player contacted us.

Best regards,
Boomerang Casino Representative

I can't believe the player is being accused of misleading everyone. I have all the evidence of the time and date the email was sent, as well as the bank statement showing all the transactions made two days later. Instead of owning up to the mistake on your end, you're pointing fingers at the player? This just goes to show how unprofessional and unfair the operator is. The player has all the proof and is already backed by their lawyer, especially considering the evident breach of the law by the operator.

Dear AskGamblers,

We would like to ask you once again to provide us with email address so that we can provide all the evidence regarding the situation with this player.

We are looking forward to hearing from you as soon as possible.
Thank you in advance.

Best regards,
Boomerang Casino Representative

Dear Boomerang Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers,

We ask that you provide us with your email so that we can send you all the screenshot evidence, as they contain confidential information, proving that the player's request was made through chat for the first time on May 1st, after which the player's account was immediately closed. And the first appeal to the e-mail took place on May 6 with a request to refund the funds.

We will be very grateful for your reply.

With best regards,
Boomerang casino.

The first request was made per email by player to the listed address on your website on 27th of April at 03:53. See attachment. More deposits were made 3 days after this e-mail. Hence the breach of law by the operator.