Betway Casino - Money not deposited in Betway account and no refund either

I made a typing error. Amount is 6240.

Hi, SONALI12345.

I have taken a look into your deposit of 6240 INR that was unfortunately unsuccessful.

I can confirm this has been escalated to our Banking Team and they are currently pushing for an updated regarding the refunding of your deposit from the processor.

Your patience is appreciated and once we have further updates, we will provide you with feedback via email.

Regards,

The Betway team

Same replies I am getting in my mailbox. Its been 42 days. That's why I have to complaint in askgambler.

Hi, SONALI12345.

Our Banking Team has provided feedback from the processor. They have confirmed that no funds were received for the transaction of the 6240 INR deposit.

This means that funds were never sent to us and should still be with your bank.

We kindly ask you to refer to your bank regarding this transaction. Should they still claim that funds did leave your account and you didn't receive it back, then they will need to provide you with a confirmation letter to support that.

If they provide you with such letter, you can email it to us, and we will be able to further look into this for you.

Regards,

The Betway team

I provided you every proof of a successful transaction. But still i asked my bank again to look into it and issue me letter if it was a successful transaction. I haven't received any proof from you. Last time bank asked me to get bank statement from merchant. Are you willing to provide that.

Hi, SONALI12345.

I understand that you have provided us with your bank statements. We however require the proof of deposit for a specific transaction.

We appreciate you asking your bank again and hope they can provide the necessary confirmation letter. Please send this through to us as soon as you receive it.

You mentioned wanting a bank statement to provide to your bank. Should they still require this after sending you the confirmation letter then you can request this statement. You would just need to specify what you want to request and for what period.

Regards,

The Betway team

I asked my bank to provide confirmation letter. They are investigating in there end. Waiting for response from them.

Hi, SONALI12345.

As soon as they provide you with that confirmation letter, you can email it to us, and we will be able to further look into it.

Regards,

The Betway team

Attaching the confirmation mail from my bank. Which says fund has been transfered.

Hi, SONALI12345.

Thank you for providing us with the confirmation letter.

I have sent this off to our Operations Team for further review. They will get back to us and advise how we will be moving forward.

Regards,

The Betway team

Can you please provide benefieciary bank account statement of sep month 2022.

Hi, SONALI12345.

Can you please elaborate on your request for a beneficiary bank account statement of September month 2022?

Regards,

The Betway team

I provided you bank statement, Transaction successful screenshot, and a confirmation letter from my bank. But you said it was a failed transaction. Where is proof that transaction failed and never reached payment gateway. I am supposed to take your word.

Dear Betway Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hi, SONALI12345.

As per your request we have contacted our data team and asked them to provide us with a transactional statement for your account.

We will need to allow them some time to action this request. They will be in contact with you via email through this process.

Regards,

The Betway team

I never received refund and also money was not added to my betway account.

Hi, SONALI12345.

We are still waiting on our data team to provide us with a transactional statement for your account.

As soon as they provide us with this information, we will contact you

Regards,

The Betway team

Its been three months. You are still finding a digital transaction. How hard is to track a transaction if provided you transaction id, transaction date. 3 months is a lot of time. Now i need answers. Also betway website not even open in india. You are just delaying this situation. I request askgambler to intervene

Hi, SONALI12345.

I have followed up with the Data Team and they have advised they are busy looking into this for you and should contact within this week still to provide you with your account statement.

We apologize for the delay but want to assure you are actively looking into this for you and will provide you with your requested statements.

Regards,

The Betway team

I complaint to rbi.. This is bank response attached. I am 100.percent sure you got the payment.

Hi, SONALI12345.

We are still awaiting feedback from our Data Team. As advised as soon as they provide any feedback, we will immediately contact you via email.

Regards,

The Betway team

I am waiting 96 hrs. Is it. You said that same on Dec 6

Hi, SONALI12345.

We sincerely apologize for the wait, I have followed up with the Data Team and they have advised your account statements will be provided and sent to you via email in the next two days.

Regards,

The Betway team

My account statement, what do you mean by my account statement. On 19 Sep 2022 ,I deposited rs 6240 through upi in betway account .Money not added but debited from my account. I sent you my bank statement ,a confirmation letter from bank and a reply from RBI that says transaction was successful. I don't know even after 3 months you are still tracking this payment, pathetic. Everyone reading this stay away from betway.

Hi, SONALI12345.

The Data Team has provided us with your account statement for all deposits made in the month of September.

We have sent this statement to you via email.

Regards,

The Betway team