Betway Casino - Deposit of INR 40,000 neither credited to my account nor refunded after months of waiting

Hi ngmano,

Thanks for the review.

We understand that you had an unpleasant experience and we would like to help.

Our Customer Service team will be in touch.

Regards,

The Betway Team

Today I got mail from your customer support, in that mail they are mentioning refund process was processed at last may 14, but I haven't received any refund. I replied to that mail, after that you sent mail like you are re escalated again. See already 7 month was over how many time you will re escalate this issue. I need proper time

Hi ngmano

Thanks for the review.

Please note that the funds were refunded back onto your account, However you have advised us that you have not received these funds thus we have re-escalated this matter for you.

We appreciate your patience thus far.

Regards,

The Betway Team

Hi Betway,

This is second time you are doing this. Already on april month you said the amount was refunded but I didn't got my money.After reporting,you asked for the bank statement. After providing that you said that issue was reescalated. Now you are repeating the same process,again you are reescalating the issue second time.

Hi mano01,

Thanks for the review.

Please note that we have received feedback from our processor advising the refund was issued out on the 14/05/2022. Please contact your bank regarding this matter.

We appreciate your patience thus far.

Regards,

The Betway Team

I verified with the bank refering the order ID for the refund. But they are telling that there was no transaction with the provided order ID. I have attached the bank statement of the related dates from May 15 to current date. Please avoid providing fake details and refund my amount soon. It was almost half year, still I am getting nothing expect the escalations. Refund my money back

Hi ngmano,

Thanks for the review.

Kindly note that the refund has already been issued out on our side. Please contact your bank regarding this matter.

We appreciate your patience thus far.

I have clearly mentioned in the above mail that I have checked with the banking team and confirmed that no refund was credited in my bank account. I have attached my bank statement also. Don't respond without checking anything. Check the statement properly and process my refund as soon as possible. Dont repeat the same response like refund initiated, provide the transaction details clearly

Hi ngmano,

Thanks for the review.

Please note that we have re-escalated your most recent Bank statement.

Once we have any feedback regarding the matter we will contact you accordingly.

We would like to apologise for the inconvenience this has caused you.

We appreciate your patience and understanding thus far.

Regards,

The Betway Team

This is 3rd time you are doing the same thing. Please fix this issue asap and tell me exact date

Hi ngmano,

Thanks for the review.

Please note that we have received feedback regarding the refund. The processor advised that the transaction ID:42615936 is reflecting as declined on their systems. They escalated this to the relevant department on the 22nd of June 2022. 

The processor has advised that the below transaction has been successfully refunded, and you should receive it in 24-48 hours of the date:

Date Processed: June 23, 2022

Re-escalated your most recent Bank statement.

Once we have any feedback regarding the matter we will contact you accordingly.

We appreciate your patience and understanding thus far.

Regards,

The Betway Team

Hi Betway,

I got my refund successfully. Thanks for the support.

Askgambler thank you for your support.

Dear askgambler you can mark this complaint as resolved. Thanks for your support

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.