Betway Casino - Deposit not returned to bank after 50 days also

Hi, slow369.

Thanks for bringing this to our attention.

After reviewing your account, we can confirm that we have not received any feedback from the Banking Processor. We have followed up with them today and will keep you updated. We sincerely apologize for the experience.

Regards,

The Betway team

Ita the same response from Betway that they will be checking with processor for Life time .

All payments were made via gateway and it's clearly shows JASPER bill.

Can Betway share the communication made with processor for followup of payments.

@Ask Gamblers--- I request to blacklist Betway so atleast other customers won't face this issue and experience.

Hi SLOW369,

We have reviewed your account once more and can see that you have previously logged a formal complaint regarding this matter. Our complaints team had requested a bank statement from you dated from the date of the deposit up until the 19th of November as requested from the processor.

Please ensure that the document is not password protected, reflects proof of who owns the account, the depositing date and amounts, and needs to indicate the service providers logo.

We urge you to comply with this request at your earliest convenience to prevent any further delays. Kindly respond to the email string received from our Complaints team on the 30/11/2021 with the relevant information.

Regards,

The Betway Team

@betway--I didn't received any mail requesting for bank statement.
Resend the mail to send the bank statement.
Also mention the period of statement required.

Hi, slow369.

The request was sent to you on the 30/11/2021, we have sent you a new email to which you can reply.

Regards,

The Betway team

I made deposit on 29th October and why betway is asking from August 29.
Is this mail related to me or some one else.

Thank you for contacting Betway support.



We have received your Ask Gamblers complaint stating that your deposit made on 29 August 2021 of 50,000.00 INR has not yet been credited to your Betway gaming account.


Kindly note that in order for us to further investigate the status of the funds, we do require a detailed proof of deposit or detailed PDF bank statement from the date of the deposit the 29th August 2021 to 19 November 2021(or thereafter), highlighting the transaction in question. Regrettably screenshots will not be accepted. Please ensure that the document is not password protected, reflects proof of who owns the account, the depositing date and amounts, and needs to indicate the service providers logo.

We urge you to comply with the above request at your earliest convenience to prevent any further delays.


Should you require any further assistance, please do not hesitate to contact us.

Kind Regards

The Betway Team

Hi, slow369.

Apologies for the incorrect date advised in the email. The requested date is from the 29/10/2021 up until and including the 29/12/2021.

Regards,

The Betway team

@betway--bank statement mailed.
Attached the same for reference.

Dear Betway Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hi  slow369,

Thank you kindly for the bank statement.

Rest assured our team is hard at work at having this resolved for you.

Regards,

The Betway Team

How long will it take to review bank statement. It's already 70 days and this was third time same bank statement was requested.

Hi SLOW369,

Today we have followed up on the matter to request an update. Kindly allow 24-48 hours for feedback.

Regards,

The Betway Team

@betway-- 48 hrs completed. Still no refund

Hi SLOW369,

We have received feedback that the bank statement has been received. At this stage, unfortunately we do not have a time frame as to when the funds would be returned. We will continue to keep you updated.

Regards,

The Betway Team

Time flies..80 days but still no refund

Hi SLOW369,

Kindly see the most recent update from the Processor:

 "This transaction is for refund processing. We will share the RRN once complete. Will keep you posted. Thank you."

At this stage we have no further information to share. As always, we will keep you updated.

Regards,

The Betway Team

@betway-- few of my friends who had this issue received refund. Why it is taking long for me as transactions were done from same method and same day.

Hi, slow369.

Our Customer Care Team has emailed you on 20/01/2022 regarding your bank statement.

Please refer to the email for further information.

Regards,

The Betway team

That states bank statement is escalated to processor but not the resolution or refund.

Mention clearly in your website or faq if deposit was struck from processor, it's not betway responsible.

Stop advertising and attracting customers to betway to make more fraud

Hi, slow369.

We understand that you may be frustrated with the time it is taking for your complaint to be resolved. Kindly note that you have logged a formal complaint and our Complaints Team have provided you with feedback via email.

Any further correspondence regarding your complaint will come directly from our Complaints Team.

Regards,

The Betway team

When it will come. It's almost 90 days.
You guys taught a very good lesson.

Hi slow369,

Please note that you have logged a formal complaint. Our Complaints Team will be in touch with further correspondence regarding your complaint.

Regards,

The Betway team

I how many days complaint team resolves it. As per betway internal complaints guidelines, it should be 5-7 business days. If I am wrong sent me the guidelines of time frames for complaint resolution.

Also I didn't received your answer for my query related to few customers who had the same issue on same day already got refund. Then where is the delay for my transaction.

Dear all,

Kindly note that the AskGamblers Complaint Team has just extended the response timeframe for another 96 hours in the hope that Betway Casino management will soon provide an update regarding this complaint.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly.

Hi, slow369.

Please note that as per the previous email from our Complaints Team, an escalation has been made to the processor for further review of your deposit.

Considering that the processor is a Third-Party, we will have to await feedback from them with an update regarding your deposit.

Regarding the Complains Procedure, please refer to the document that was previously sent by the Complaints Team.

Regards,

The Betway team