Betway Casino - Deposit neither reflected nor returned

Attache above documents of chat transcript 2 and 3

Hi lalitpatil1986.

Thanks for your feedback — you’ve given us some valuable information.
We’ll look into your account and get in touch with you.

Regards,
The Betway team

@Betway Team : thanks for your quick response . I look forward to have this resolved . today i do received phone call from betway and they are looking into it and escalating this to get it resolved. Will wait for update . Appreciate prompt reply on this. please keep me posted about updates

Hi lalitpatil1986.

We would like to thank you for your continued patience.
At this stage there is no further feedback. We will continue to follow up with the relevant department.

Regards,
The Betway team

@betway team : thanks for update . Its almost 35 days .i am keeping patience . But try to investigate this ASAP. No updates has been provided apart from betway team / relevant department looking into it . I really hope you resolved this quickly. Thanks in advance

Hi lalitpatil1986.

We would like to apologise for the length of the review. We are currently still waiting for feedback from the bank processors.
Should we receive feedback this week, we will contact you accordingly.

Regards,
The Betway team

@betway team :
Thanks and appreciate your detailed update . Sure will wait to hear from you once you get feedback from your team . I really hope you team will come up with resolution. Thanks and do keep us posted on progress and updates.

Hi lalitpatil1986.

Kindly note, we have not received any feedback from the third party processors. We will continue to keep you informed.

Regards,
The Betway team

@betway team : thanks will wait continue to wait and hear back from you .hope that should not take much time for you to revert back. Please do note its 43 days gone JFYI

Hi lalitpatil1986.

An update has been requested from the Processor.
We can understand that the delay is an inconvenience, however Betway has no control over the time it takes for the Processor to conclude their investigation.
Thank you for your continued patience and understanding.

Regards,
The Betway team

@betway team : thanks for update. Do let me know once investigation update received. Please try to prioritise this request.

Hi lalitpatil1986.

We will certainly keep you updated. Have a lovely weekend ahead.

Regards,
The Betway team

@betwayteam : i am waiting patiently from 50+ days . Please let me know if any updates or ETA that will give some relief. Online transactions taking such long time for investigation is really strange?

Dear Betway Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Betway Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hi lalitpatil1986.

We apologize for this long delay in receiving a response from your banking processor regarding this matter. We assure you we will update you as soon as we receive any feedback from them.

Unfortunately as previously mentioned, this matter is out of our control as the funds never reached us and we require the processor to look into this.

Regards,

The Betway team

@betway team: your apologies not helping. When customer’s money got stuck for 60 days . It feels bad .
When you say you don’t have control as funds not reached. Let me tell you that payment gateway which collecting payment from us selected by you . As I already submitted all documents and proofs of bank statements etc showing money got debited from my bank but never refunded. Its all goes to your payment gateway partner i am chasing this from 60 days with no resolution. I doubt many customers facing this issue too. When your chat agent says payment failed at our end that means funds reached at your payment gateways but may be some issue when it comes to betway . I work in software development so i know how much time it should take to resolve this .
If you say payment never reached to you then just give me official email from betway saying same so i can open dispute with my bank from which payment got debilitated so they can chase . I can guarantee you on earth no merchant or company take that much longer for online transactions investigations.i am sorry to say this but its fact.
@Askgambler team : please check betway team replies from 30 days on my complaint. It almost same templates replies .

I am cooperating all possible ways but no resolution on 75400 INR my hope getting destroyed day by day .

Dear Betway Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hi LALITPATIL1986,

Please see the response we have received from the Netbanking Processor:

“Thank you for contacting us with regards to the Netbanking deposit that was unsuccessful.

We are aware of a delay with deposits returning for deposits made from the 26 October to the 3 November.

Our team of specialists are working around the clock to have this resolved as soon as possible.

We appreciate your patience and understanding in this matter, and we do apologize for any inconvenience caused.”

This issue has affected multiple customers at Betway and Netbanking has advised they are treating this issue as urgent. The funds will be returned to your bank account by Netbanking.

Regards,

The Betway Team

@betway team : thanks for detailed feedback . I see small ray of hope for refund which is pending from 70+ days . Do let me know once refund is processed and keep is posted .

Hi LALITPATIL1986,

It’s only a pleasure and we will definitely keep you posted.

Regards,

The Betway Team

@Betway Team : still not received any refund .can you please let us know until when your net banking will refund this or solve this issue ? Days are passing but no resolution on refund . It taking forever for them ? Kindly resolve this on high priority. Do let us know update on this ?

Hi LALITPATIL1986,

We understand that this process has been lengthy. The bank processor has not provided us with a time frame unfortunately. We will continue to keep in touch with them and keep you updated.

Regards,

The Betway Team

@ask gambler team @betway team : today betway have locked my account without reason i was waiting for refund more than 70+ days attached screen shot of showing account locked . I don’t what’s going on with betway its really frustrating. I request ask gambler team to look into it or ask proof .

I also received below mails from betway and now my account is locked not able to contact there support .

I also received below emails from betway

Dear < full name removed >,

Your Bank Transfer deposit of ₹50000.0 was successful and should be in your Betway account now. Continue enjoying with us.

If you need any more assistance, please check out our FAQ page for help with the most common queries.

All the best,

The Betway Team

Dear < full name removed >,

Your Bank Transfer deposit of ₹25400.0 was successful and should be in your Betway account now. Continue enjoying with us.

If you need any more assistance, please check out our FAQ page for help with the most common queries.

All the best,

The Betway Team

Update : @betway team @ask gambler team : now i am able to access my account . Will update here once my refund is received/processed i am waiting for it . I hope it should not take longer now finally.