BC.Game Casino - PHP 50000 Deposit not credited

Hello,

We sincerely apologize for the inconvenience you've faced regarding your deposit. We understand the concern and frustration this may cause.

While we've reviewed the photo and video proofs you've provided, according to our merchant, they have not received the mentioned transaction. In order to assist you further, could you please provide a copy of your bank statement that shows this specific transaction? Kindly ensure that any sensitive personal information or account numbers are redacted for your privacy.

Additionally, it may also be beneficial to contact your bank and inquire about the status of this transaction. They might have more detailed information on whether the transaction was successful or if there are any discrepancies that need to be addressed.

Again, we apologize for the delay and any inconvenience caused. We appreciate your patience and cooperation in resolving this matter.

Best regards,
BC.GAME

Attached below is the statement which I downloaded from my bank (GCash) that confirms the success of the transaction.

Thank you for providing the transaction details. We have forwarded the information to our merchant and are currently awaiting their response.

I am expecting an update from this.

Dear BC.Game Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hi,

We have been in touch with our merchant regarding this payment transaction and, despite multiple confirmations on our end, they have indicated that they have not received the funds. We kindly request you to liaise with GCASH to either ensure the payment reaches the intended account or, if there are issues, to revert the transaction and credit the funds back to our account.

Thank you for your prompt attention to this matter.

Warm Regards,
BC.GAME Team

GCash had told me that the transaction was successful on their system and that the funds were credited to the target wallet/merchant. Since this is successful, they cannot refund the money to my wallet.

Dear all,

This complaint has been reopened as per BC.Game Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hi,

The merchant has requested that we need a video proof Please follow the guidelines for video proof as mentioned below. You can send this video to here in the thread or you can send it to [email protected]

Steps to follow for video proof:

1. Prepare two devices: use one for executing the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is visible at all times.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app, making sure to conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount with currency, sender/receiver's name, their account number, transaction date and time, and the current status.

Best Regards
PANDA - BC.GAME

I have sent the necessary files to [email protected]

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Are there any updates? Have you received the necessary files that I sent?

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

I have two deposits that have not been credited

1. PHP 50,000, which I have made last September, 2023.

2. PHP 8,500, which I made last March, 2024. I have raised several complaints to the support team, providing everything such as photo and video evidence, but the ticket has failed.

It is disappointing that this has happened to me a second time, but the casino is still not giving feedback even if I provide sufficient evidence.

Dear all,

This complaint has been reopened as per BC.Game Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello,

We have reached out to our merchant and bank but there is unfortunately no payment received in our account. We have 2 alternatives for the user.

1. The user can reach out to gcash for a refund of these transactions.
2. The user can ask their bank to provide us with a letter on which all details are mentioned that these 2 transactions are sent to which account and never refunded back to the user. This letter needs to be on the banks letterhead signed and stamped once we receive this letter we will authenticate with the bank and assist further for the transaction.

Best Regards
Panda

I will request for such and will update once I receive it. Thanks.

Dear @br_d_zy,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I have reached out to their support, and they tell me over and over again that the amount was sent to the recipient account.

Dear BC.Game Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.