BC.Game Casino - Deposit not credited on account

Hello there,

Apologies for delayed response to your query. If this transaction is still not credited, Kindly share your email address and transaction id (or ticket id) so i can check this out for you.

Best Regards
Sam

Dear BC.Game Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Thank you for providing the email and username we would still be needing the transaction id or ticket number to follow up with this.

Best Regards
Sam

Dear @Bioly3400,

Could you please send the information needed to our email suppor­t@a­skg­amb­ler­s.com so we could forward it to the casino? Or you may attach it to the thread as private attachment.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

ticket ID: 162389

Thank you for providing the ticket id, I am following up with our payment team now to check. I will get back to you as soon as possible.

Best Regards

Deposit credited after 9 days

We sincerely apologize for the considerable delay experienced. We encountered a some issue with the bnb contract, which required an extended period to resolve due to the occurrence of holidays. We recognize that this delay is not ideal and fully comprehend the frustration it may have caused. Rest assured, we have promptly escalated this matter to the relevant department to rectify the situation and ensure improved procedures for similar circumstances in the future.

Best Regards
Sam

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.