BC.Game Casino - Deposit did not arrive for 15 days

Hi,

Please provide order number, bank statement from the date of transaction till today and also a video proof Please follow the guidelines for video proof, as mentioned below. You can send this video to [email protected] Please also mention the link to this complaint for verification.

Steps to follow for video proof:

1. Prepare two devices: use one for executing the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is visible at all times.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app, making sure to conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount with currency, sender/receiver's name, their account number, transaction date and time, and the current status.

Best Regards
PANDA - BC.GAME

I sent both all of you
All required details plz check and asap clear my issue
Thanks you

Am waiting for your reply

Hello,

This email info wasn't received please check if you sent on correct address? My email is [email protected]

Best Regards
Panda

I sent both all of you
All required details plz check and asap clear my issue
Thanks you

Hello,

Please provide the UPI order screenshot from your app which you used open that and go to transaction then screenshot the page. Please remember the screenshot must have Name to which payment was sent, upi id to which the payment was sent, utr, date & time.

Best Regards
Panda

Please check am send tranction detail

Hi, The previously provided screenshot by you doesn't show the upi id to which the payment was made we require the complete screenshot which shows the to and from upi id, date, time, amount to assist you further.

Best Regards
Panda

Phone pe transaction app not provide to upi id this app provide to utr no transaction ID date time please check

Phone pe transaction app not provide to upi id this app provide to utr no transaction ID date time and transaction name. please check

Dear @9730970332,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the BC.Game Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Dear Askgamblers team am send all transaction details for bc game cassion am sending transaction bank statment video recording transaction screen shot transaction date transaction time transaction utr no transaction name transaction ID am send all proff but bc not response..please solve this issue

Hello Linus7,

As we checked this transaction with the utr mentioned in your payment is already been credited to other user with same utr on the same day of transaction. Please reach out to your bank and ask them to provide correct info or you can also apply for a refund directly from your bank as well.

Best Regards
Panda

Who to credit other this is my transaction my utr ID bc game my provide to all proff not fear.

Dear @9730970332,

The AskGamblers Complaint Team is kindly asking you to upload to the complaint thread bank statement with the UTR in question clearly visible.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Am already sending all proff to bc.game and support Askgamblers team I will provide to bank statment video and transaction details screen shot with transaction ID number and utr number transaction name transaction date transaction time please check