BC.Game Casino - Accumulated several bonuses that were confirmed but not given out

RESOLVIDA

Informação da reclamação

Cassino em disputa

BC.Game Casino
Postado em 31 de janeiro de 2024

I accumulated several bonuses/rewards in their system, throughout a period of a week, when it first occurred I raised it with the support who said they will look into it.
The next few days , they said it was solved and ready to be claimed, which it wasn't.
The next days I tried to reach out on several occasions without getting any kind of resolution, and the only answer I got, consistently - The backend team is looking into it.

It has now gone over 7 days and nothing has been done from BC.Game neither do they show any willingness to solve it.


Accumulated several bonuses that were confirmed but not given out

AskGamblers
Postado em 3 de fevereiro de 2024

Dear BC.Game Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Postado em 17 de fevereiro de 2024

Dear all,

This complaint has been reopened as per BC.Game Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Postado em 17 de fevereiro de 2024

Hello,

We sincerely apologize for the delayed response and any inconvenience caused. After thoroughly investigating your account, it appears that there was indeed an issue with the tasks, resulting in a total of $150 in bonuses not being credited as expected. We have rectified the situation, and you can now claim your reward using the following code (Also sent to your email):

$[BCGA­ME-­17H­HV4­ZVR­DIZ­MMD­4DQ­GR2­T7Y­M5E]$

Thank you for bringing this matter to our attention, and please feel free to reach out if you encounter any further issues.

AskGamblers
Postado em 17 de fevereiro de 2024

Dear @CSMA20242024,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BC.Game Casino Reclamações

  • 72 de 74 resolvida
  • há 1 dia resposta méd.
  • há 6 dias vida útil méd. da reclamação
  • 9,103 USD valor médio

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