888 casino - Monies taken from my account

RESOLVIDA

Informação da reclamação

Cassino em disputa

Cassino 888
há 11 anos

I have had two lots of money taken from my current account £525 and £750, I was sent an email reference the 1st amount saying that 888 had bankrolled my money, but had not taken their money, when looking at my account I noticed they had taken both said amounts from current account.

I have been in communications with 888 but the process is very slow, I have submitted my bank statement to show they were wrong to take my money for the second amount mentioned, I have asked for the details for the 525 so I can have look at my records.

This has been going on for a while but I seem to be getting nowhere, can you advise me please.

há 12 anos

We will review this case and respond directly. It appears that this case is already on going with our operations department, who will contact you today to resolve it directly.

Kind Regards.

AskGamblers
há 12 anos

 Is this issue resolved?

AskGamblers
há 3 anos

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of 888 Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

há 3 anos

Checking our records, we noticed that our Support Department has contacted you in this case and we are happy to see that you were offered a thorough explanation and the case was resolved successfully.

Sincerely,

888Casino

AskGamblers
há 3 anos

Dear @Jaggyhibs,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Cassino 888 Reclamações

  • 328 de 362 resolvida
  • há 1 dia resposta méd.
  • há 1 semana vida útil méd. da reclamação
  • 8,549 USD valor médio

Problema com Cassino 888?