888 Casino - Cancelled deposits not returned in full

I just got a response after 14 days but it did not work at all. They did not say anything about my query and told me to contact them again enclosing the detail of my query. I have forwarded my email one more time to them and still waiting for the response.

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of 888 Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Hello,

Thank you for the opportunity to address your concerns.

Our colleagues from the Support Department sent you an e-mail today, on 27/01/2022, with more information regarding the deposit issue that happened on 16/12/2020 where they confirmed that the transactions were not declined and and the funds were added to your bankroll, into your gaming account, and the funds were played.

They have also sent you the gaming activity registered on your account during that period so you can personally check this situation, and you will see that all the 3 deposits were played.

We remain available if you have any further queries or concerns.

Sincerely,

888 Team

Dear @38084013,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.