888 Casino - 1000 euro deposit missing

My deposit has arrived. Now one issue remains. I made a withdrawal but it remains in process.
Again the support department does not reply at all. It is 1800 euro. 😢

Thank you for getting in touch with us. We are currently reviewing this matter and we will contact you soon.

Sincerely,
888 Team

Thank you for the opportunity to address your concerns.

Please note that once you request a withdrawal, it is processed within three (3) business days from the date of request. Once the funds are released from your account and based on the payment method it will take
additional days for you to receive the winnings.

Review of your account shows that you are still within the time frame; funds should be released by Thursday June 4.

For information regarding Payment Time Frames, please visit the following link: https:­//w­ww.8­88­cas­ino.co­m/b­ank­ing­/wi­thd­raw­al/­tim­e-f­rames/

We remain available if you require any further assistance.

Sincerely.
888 Team

My withdrawals are in process but the issue is not solved yet.
I am waiting for more than 2700 euro to be paid out.
I will keep you updated.

Dear @EvelienEva,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

There is one missing withdrawal of 285 euro and then the case can be closed.
888 casino has improved their service by responding and transferring withdrawals much quicker.

Thank you for updating the complaint Evelien.

We can see that the funds were released from your account today, June 5. You received an email with the confirmation.
Please visit the following link where you can see the withdrawal time frames: https:­//w­ww.8­88­cas­ino.co­m/b­ank­ing­/wi­thd­raw­al/­tim­e-f­rames/

We remain available if you require any further assistance.

Sincerely,
888Team

Dear @EvelienEva,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

All former issues are solved. Thank you. Today I made a transfer of 2000 euro through Trustly and again it was deducted from my bank account but not arrived in my 888 casino account. How can this happen over and over again?

Dear 888 Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

@EVELIENEVA Thank you for getting in touch.

We can see your bankroll update with the amount in question. Could you please confirm that the funds are now in your account?

Thanks.

Sincerely,
888 Team

Dear @EvelienEva,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Today I received 1800 euro on my account. Is the 2 k arrives the case can be closed. Thank you so much for your support

@EVELIENEVA we can see you requested a cashout of the €2000 on June 11. Withdrawal requests are processed within three business days from the date of request. Once paid, you will receive a confirmation email.

Please visit the following link where you can see the withdrawal time frames: https:­­//­w­w­w.8­­88­­ca­s­i­no.c­o­­m/b­­an­k­i­ng­­/wi­­th­d­r­aw­­al/­­ti­m­e­-f­­rames/

Please let us know if you require any further assistance.

Sincerely,
888 Team

Dear @EvelienEva,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

All settled and received my deposit back.
Thank you all

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.