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888 Caisno Withdrawals

Informação da reclamação
Cassino em disputa Cassino 888
Motivo Violação dos termos do bônus
Postado em 16 de maio de 2014 are currently doing the free spins promotion i joined and won around £350. i decided to keep £200. so knowing i have to deposit before i can withdraw i deposited £20. i later try to withdraw £200 but it got declined and here is what they said i can not believe it! apparently it is in the t&c's but when i was registering the chat poped up with an online rep telling me if i signed up right away she would give me extra bonuses, which i did and recieved more free bankroll wich i spent. however they need to make it more clear to people in the advertising. it is not right. heres what was said in the chat :

Thank you for choosing 888casino

Thank you for using Live Chat. When you are finished, please press the 'Close' button.

Elena I. (Listening)

Elena I.: Hi, my name is Elena I.. How may I help you?

Elena I.: Welcome to 888casino Live Chat! We are glad to be of service. Please hold a moment whilst I try to locate your 888casino account with your given email address.

an*****[email protected]*****k: i am trying to withdraw £200 but it has declined why is this?

Elena I.: Please confirm the answer to the security question you selected when you registered your account. The security question you chose was: your pet's name?

an*****[email protected]*****k: #######

Elena I.: Thank you Antony

Elena I.: after reviewing your account, I could see that the reason for which your cashout was declined

Elena I.: is that you still have wagering requirements

Elena I.: the Welcome Bonus that you received

Elena I.: comez with a wagering requyirements of 30 times

an*****[email protected]*****k: why i have allready deposited £20 what i have to deposit 30 times??

Elena I.: no, you do not need to deposit 30 times

Elena I.: you need to wager (bet) the amount of the Bonus that you received for 30 times

Elena I.: meaning:

Elena I.: 20 GBP * 30 times = 600 GBP

Elena I.: you can also check this on: http:/­/ww­w.8­88c­asi­no.c­om­/ca­sin­o-p­rom­oti­ons­/ne­w-p­lay­ers­-pr­omo­tio­ns/­wel­com­e-b­onu­s.htm

Elena I.: were at the bottom of the page I will please ask you to click on Terms&Conditions

Elena I.: in order to see how much does every game you play

Elena I.: counts towards the wagering requirements

Elena I.: the same with the 11 GBP bonus that you also received

Elena I.: except that this bonus has a wagering requirements of 40 times:

Elena I.: 11 GBP * 40 times = 444 GBP

Elena I.: overall, your wagering requirements were 1044 GBP

an*****[email protected]*****k: what that is mad i would have never joined this should have been made more clearly

Elena I.: and I can inform you that you still need to wager 615 GBP

Elena I.: This is made very clearly on the site, and you agreed to this when you agreed with the Terms&Conditions

an*****[email protected]*****k: it is not made clear. i am distaught by this it is not alike any site i have used before, and of which i play alot sky casino. i will be making this clear to all of my followers on social networking and other online casino's

Elena I.: I am very sorry that you feel this way, but all this information can be found on the site

an*****[email protected]*****k: : i think 888 casino is a compleate con and cant wait to tell others. i understand that but the speen in which you try to get people to join it could have been made so much clear.

Elena I.: We thank you for your feedback, and please let me assure you that I will send it to the relevant department

Elena I.: we would very much want you to have a nice experience playing at our casino

Elena I.: and every suggestion that you make will help us improve things

Cassino 888 Reclamações

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