Anna Casino

Strict timetable for withdrawals - daily at 5pm
NetEnt plus Play n Go on one site
Communication via ticket system, not via email

The design needs an update, looks very old-fashioned
mobile version needs to be better regarding responsiveness

Nothing absolutely Nothing positive about it.

Worst scam casino on the planet. They offer you cashback through customer message and after you deposit and loose they can't find offers. What they do, they remove offers from message. And when you confront them, they pretend they don't know. Have been very Lucky with casinos before, this is actually first time I got scammed. Terrible, stay away!!!!

This is another one of those casinos that many members here in Askgamblers seem to be enjoying and getting free spins or free bonuses. But there are also some complaints submitted against the casino, which is only to be expected of course, as far as I'm concerned, because there cannot be a perfect casino anywhere at any time. Even the best casino would have at least one customer complaining about something, hehehe. This world is never ideal, so no casino can ever be ideal either, simple as that.

The truth is, I have in fact visited Anna Casino a few times already over the last 2 or 3 years, but I have not proceeded to sign up, for one reason or another, until recently, when I finally decided to give Anna a try, all for the sake of a free 5 EUR no-deposit bonus offer! Then I realised why I didn't sign up at Anna Casino much earlier on. The free offer was just too small and too little to attract me enough, hahaha.

Anyway, I then proceeded to complete my registration, which went without any glitches, happy to say, and I also completed my profile to ensure that I would get the no-deposit bonus. After getting everything done, I checked my balance but it was showing zero. I then checked my account for any unactivated bonuses, but that too was empty. Puzzled and dissatisfied, I tried getting assistance from the Live Chat host but to no avail. Couldn't get any response at all after waiting for several minutes. Then I wrote in to their Customer Support via email and waited for a reply. Well, one day passed, 2 days passed, 3 days passed, yet not any reply came back. What the argh is this, I was saying to myself. Even after repeatedly sending emails to them for clarification, I have not received any reply or feedback from the Support team till this day! What a lot of bull the Support team turned out to be! Very disappointing indeed!

Well, if Anna Casino has this kind of indifferent Customer Support, then I'm very glad that I have not made any deposit at the casino thus far. Imagine the sorts of problems I would have encountered! Not only that, I even cannot get any clarification till today as to why I didn't get that no-deposit offer, so I have just assumed that my country is restricted from getting any free bonuses or free spins, as in the case of some other similar casinos too. Well, no regrets from me for getting anything from Anna Casino. Perhaps it was all a blessing in disguise for me, for all I care!

They give freespins to people...

...but take winnings away in case you actually happen to win some. Also support doesn't respond unless you send many emails and don't care about customers. They even don't respond to AskGamblers about complaints. Maybe it's time to take that "trusted" title away from them. Avoid at all cost.

They use games that most casinos have - their web site looks good to lure you in, but beware of their non-payment if you happen to win.

They do not pay.

I won less than 100 euros, but they still confiscated my winnings.

I did not break any rules, and they failed to answer the AskGamblers complaint form.

They are irresponsible if you win - so BEWARE - I suggest you don't make a deposit at this casino, there are a lot better options out there

See details here

http://www.askgamblers.com/casino-complaints/winnings-removed-support-not-answering

http://www.askgamblers.com/online-casinos/anna-casino-review/complaints

They have a lot of slots. The staff is quite friendly.

It's not a good site, don't play here. The payouts are not as fast as Trada casino or Thrills. And also, if you win more than 200 dollars, you are very lucky.

Layout is good, smooth gaming experience and the most popular games are available.

This casino will give you regular free spins. That's good, but it doesn't help much when what you win on the free spins just disappears from the account after you won them. That has happened a lot of times now. Not any big amounts but its still annoying and a waste of time. I tried to inform them about this one time, but I didn't get any answer.

Support is non-existent, tried to contact when it was available waited for 15 min no greetings nothing, tried a second time all day not available. I deposited a fair amount first 10 min you get some wins but after you will loose... You are better of lighting a cigarette with you money then depositing on this casino, just awful...

Every deposit method comes with a fee, its ridiculous! How on earth did this casino get such a high rating on AG? Worst online experience off my live!!

After getting a positive vibe from the Anna Casino representative who’s active on the AskGamblers forum I decided to give the casino a try. First I thought that it was related to the Unibet group but I was mistaken as Anna Casino is part of EveryMatrix. Having been low on funds during that period of time I decided to give it a try.

On the outside the casino looked great and definitely left a positive impression. For those wanting to know they offer a 100% welcome bonus up to €200 with WR of 40x bonus + 80 free spins after you deposit. I would have taken advantage of the deal but as I said I was broke during that time. Instead, I took a special 5 euro no deposit bonus specifically offered through AskGamblers.

They also offer 10 no deposit free spins when signing up, but you can’t have both I've been told. So it’s either the 5 free euros or 10 free spins. After completing my registration I went to the bonus section and filled in the bonus code and voilà my 5 euros were added. I took a look at the gaming section and saw games from NetEnt and Play’n Go.

What I liked was that you can add your favorite games to the top section and create your own top list so you don’t have to search each time. A very clever and convenient feature indeed. I believe I started out playing DOA and Starburst but the results weren’t impressive unfortunately. After a few spins here and there I failed to hit any significant feature and the money was gone within no time.

I did try to reach their customer support later on but I don’t think they offer 24/7 support. Instead I got a response to my question a day later through mail. Unfortunately I didn't manage to make it to a withdrawal, maybe in the future I will be able to judge how quick they pay as there still should be a welcome bonus offer available for me.

What I didn’t like was that almost each deposit method listed, charges a 2.5% fee unless you deposit more than 100 euros. This will prevent many players from depositing as most competing online casinos don’t have this.

Other than that I would also have liked to see some live table games or some sportsbetting. I always find it convenient to be able to switch up to some live play instead of watching slots reels spin all day.

Casino runs smooth. Easy to understand layout. Ranked #3 in all of AG (why I don't know!)

Linked to 1st deposit bonus (100%) from the bonuses page but bonus was not credited when I deposited. No live chat (only open 10:00-1700cet hours weekdays only), so had to email and waited 6 hours for a response. BEWARE as it states if you play the deposit before the bonus is credited it could be forfeited. So after a long wait support manually credited 1st deposit bonus.

FPP points can be earned and exchanged but very very hard to earn.

40x wagering on bonuses.

Low RTP

2/10 as support is almost non-existent. Nothing to attract the normal punter other then the rating here at AG which I think I bogus! *points at bad reviews here* Not impressed with this casino at all!!

Anna Casino is a place where everything is pink from 2014 when the casino is established. Pink color is prevalent on their perfectly designed site, and below is the huge number of games regulated by Every Matrix, which are registered in Malta. Although this casino prevail some gentler colors, that was not the reason that men do not play here. Anna Casino offers a standard of good and rich slot machines that come are three powerful platforms: NetEnt, Microgaming Play'n Go. My favorite NetEnt is the first choice when it comes to the casino, so I first chose some titles of this bidder.

The first choice here is Bananas slot, and later came "Thief," which was at the time trying out the casino was one of the new slot machines. We can say that I have with this game first met bass at Casino Anna, and later gains the "Secret of the Stones" were just a continuation of a successful stay in the pink paradise of Anna casino. I made a deposit once on this casino, I think it was something around 50 € and tested these slot machines. The biggest gain I achieved on the "Reel Chaos" slot where I was in a couple of minutes doubled my deposit. The rest of the money I lost at roulette, which generally finish with bankruptcy when it comes to my online

Customer support in the new casino is available in two ways that is contact by email and live chat. I personally did not use either one of these two, because until now there was no need, but I hear that the maximum professional in this area. My cousin is a regular player at the casino, and has so far withdraw from this casino over € 1,400 for one year of playing. Option of payment options exist I Neteller, which is near a few other options available I would single out: Moneybookers, EcoCard, MasterCard, Maestro, Visa, Visa Debit, Visa Electron, Entropay, Webmoney and Bank Transfer. Excellent casino that from me, receives a maximum mark.

Although I closed the account, continues to receive offers via e-mail, and more seriously, through SMS messages. Absurd!! They do not respect privacy. I remember that I closed the bill!! I, for them, I should not exist. Greetings.

They don't pay bonus and they don't know how to deal with customers and there support is very bad.

Anna casino offer games from Netent and Play'n GO software providers. I joined them a few month ago when I saw a promotion for 5€ on sign up. After I registered I saw that I can't claim this bonus, because of my country. That day I didn't made any deposit.

Few weeks ago I saw that they offer me 100% match deposit bonus and I wanted to claim it. I made a small deposit of 20€ and I received the same amount of bonus. I started to play my favorite game Dead or Alive, but later I changed it. When I was playing I had a bad feeling about this game so I choose some others. I played Spinata Grande, I received some free spins feature but at the end I lost my money.

When I was playing I had nice time, the flash player worked great without any problems. They offer live chat support, I didn't tried it but I think that they are ok. At this casino I miss some more promotions; I didn't receive any offer after this one of 100% match deposit. Maybe they could offer also some free spins without deposit needed for loyalty. Otherwise I think this casino is safe, they offer Netent games, which is my favorite software provider. Lately there where one nice promotion on AskGamblers forum from this casino for some free spins, I participated in this contest but I had no luck on it. I hope there will be more contest like this one from Anna casino in conjunction with AskGamblers website.

If I will receive some nice offer upon deposit I believe I will claim it, otherwise I don't think so. And when I will play here again, I hope I will make some withdrawals too. I will rate this casino with 8 stars.

Made a deposit of 205 euros and lost them within minutes, very disappointing rtp.

I still did not get my 100% match up bonus of 200 euros, in their bonus section it says in very rare cases it will not automatic credit the bonus. Well if my case is a rare case, it's Sunday and there's no chat and they don't reply to emails. So another disappointing thing is that there's no customer service at all in weekends. l just wait till weekend is over so I can claim the welcome bonus.

It is useless that you make offers, and then not respect it! Denying the free spin welcome. Honesty is not your merit

Anna Casino

9 years ago

Hello there alberto9,

I apologise if you have had bad experience so far with us. We absolutely will credit free spins within registration and if this is not the case with you, then something very odd has happened. Please send an email to our support and they will surely fix this issue for you, if it still exist.

Have a nice day

Eero from Annacasino

Support is poor: I waited 16 minutes for chatting, without any real response. Even a greeting.
I closed the chat room after 17 minutes of waiting without talking.

0 vote

Anna is a new casino which was launched in 2014. At the time they were offering and still are a 5 euro no deposit bonus to try the games. Here on AskGamblers it states that this bonus is no longer available to Macedonia but at the time I made an account here it was. I followed the link from the affiliate site made an account and logged in.

I have to say I liked their website. They have a clean but still elegant design. Navigation is very easy so you will find everything you need. They also offer live chat support 24/7 which is a must have in reputable casinos. They have a nice selection of NetEnt slots and some Play’n Go.

Overall you will feel comfortable playing here. I lost my 5 euros very fast. Didn’t manage to hit a descent win on Flowers. I took a look at their bonus offer and saw that they have a nice 100 % match bonus with a descent 40 x bonus wager. The pending period here is 24 hours and E-Wallet withdrawals are also 24 Hours. I made 3 - 4 deposit here but still didn’t manage to make a withdrawal. I used their welcome bonus had some fun but in the end still greed got the best of me. I had some nice wins on Twin Spin and Wishmaster. From my 20 euros deposit managed to get my balance up to 170 with a clean wager. I went on trying other games winning and losing and played for a long time. I think I played from noon to early in the morning. Still in the end my balance was a big fat zero and I was disappointed with myself. Later on I made a few more deposits but even with the free spins still failed to win something back.

Overall I think this is a safe and descent casino to play in. I recommend it to everyone.

Anna Casino is one of the latest Netent Casino that I joined. I first made my account in Anna Casino when I saw a promotion that they had for 5 free no deposit bonus. So I registered an account, wrote the promo code for the 5 free and they were added in my balance. Then I read the terms and conditions of the bonus where I saw that my country was excluded from this bonus, which was weird since I had already claimed successfully the 5 free.

I believe it is a bad practice to allow players to claim bonuses that they are not eligible to and this fact can create many problems and many complaints, especially when you are a new casino. Any way I played just for fun the 5 free even though I knew that I could not have any benefit from them just to pass the time and try the casino.

The casino has only two software providers Netent and Play’n GO and I believe they should add more games in the casino. At least they can add Quickfire slots which I really like to play.

After a few weeks I decided to make my first deposit here. I deposited 35 and took the first deposit bonus of 100% match deposit so I started my balance with 70 euro. I started playing dead or alive with 0,36 bet, I had fast two times free spins which did not pay much as usual and I decided to raise my bet to 0,45. Eventually my balance fell to 25 euro so I decided to change the game and I tried Victorious with 0,50 bet. Sadly my session ended fast since I did not hit any free spins and my balance went to zero.

Overall I had a good experience with this casino but I hope in the future they will add more casino software and I would like to see more promotions from them.

Fastest payout ever!

After I made the withdraw request I was shocked to see my winnings in my Skrill account after only 2 hours.
This is a very big plus I think.

I became a member at Anna casino somewhere in January. I saw their ad that they are a new casino and that they offer a 5€ sign up bonus. They have Netent software games and Play'n Go software, and I really liked that. Then I signed up, tried to claim it but it didn't work. I got another code for 7€ free but it didn't work either, so I contacted their support team. I got an answer that unfortunately my country wasn't eligible for any of their free bonuses. I was a bit upset. 2 weeks later I decided to try their 100% match up bonus with 80 free spins. It seemed like an amazing offer, but when I read more carefully I understood that it works like on your first deposit you get 100% match, on second deposit you get 50 free spins and on third- 30 free spins. I think they could work a little on their promotions, and at least give some free spins on top of first deposit too.

After another conversation with their chat I was told that I was eligible or the first deposit bonus, so I made a 20€ deposit and received a 20€ bonus immediately. With that I went to Jack and the Beanstalk. With 0.20€ bets per spin I played the first 100 spins. To be honest, I was a bit disappointed with Jack, respins came very rarely, no free spins too. My biggest win was 4€. I played another set of 100 spins, finally received free spins but even then they paid around 20x bet.

I had around 15€ when I decided to switch to Gonzo's Quest. I placed 0.20€ bets and as usual played 100 spins. I had a few falls with 2€ wins, but overall nothing impressive, and within my last spins I managed to get 10 free falls, which ended with a win of 8.22€. I continued to play Gonzo for around 30 minutes and eventually lost all my balance with it, no other free falls appeared.

I had a really nice time at Anna casino. They have great rank on AskGamblers and I can definitely agree to that. The game selection is great, flash play worked good, the only thing I would suggest to improve is their bonuses. Other than that I will definitely play there often, I give them 8/10!

Interface is clean and easy to navigate and support is very good.

Very bad returns ($600 US) and not one free spin or anything.I'm not asking to win lots of money but at least make it fun.One of the worst RTP I have experienced.Good to avoid.

Here is the new Netent casino, Anna Casino, when I saw it for the first time, I said this will be new casino specially made for girls! I think that rest of the female population will agree with me, why girlish! Because of its name, the background of the Anna Casino and all the pink colors on it! I love it!

So when I saw it for the first time, which was maybe 2-3 months ago, they were having some sign up promo of 5 euros free chip, I still think they are running the same promo, so if you register via AskGamblers site, be sure you will get that sweet no deposit bonus of 5 euros. So about the bonus, there was few bonus codes for Anna casino, which my country was not eligible, but honestly I really wanted to try it out, but what was confusing for me, why it let me claim the bonus and I was not eligible for that promo.

So I played for a while, actually I played few times because I claimed 3 bonuses and yes, yes I was not suppose to play, but I wanted to see, how will the slots pay here, before I made my deposit there. So they have loyalty points like Next Casino and some others, but being restricted from free bonus, which I used it and had comp. points I asked the chat, what can I do with the points she said I cant used them because I earned them from free bonus, which I shouldn't use it.

Well Anna casino, it's not my problem that your software is allowing to use that bonus, so if I claim it and have it in my cashier, then its fair to use it, or make something so people cant use those free bonuses!

The thing is the country restrictions of the bonus, which I must say, only few countries was eligible, still eligible for that promo and yes I hate those country restrictions, why? Because if I am good for some casino, to make deposit there, why I am not good to have free bonus? Hope casinos think the same way we do, but I guess not! So far I didn't made my deposit here, maybe I will, still not sure!

I must give you thumbs down for the country restriction bonus!