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PokerStars Casino

Nuestra calificación CasinoRank
1/10
CasinoRank
Calificación de los jugadores 63 Reseñas
5.2/10
63 Reseñas
Tiempo de respuesta a quejas 244 Quejas
2 días el medio 244 Quejas
Lo que nos gusta
  • Plazo de retirada de fondos 0-24
  • Apto para dispositivos móviles
  • Proveedores de software de primer nivel
  • Aprobado por GamingLabs
Lo que no nos gusta
  • Sin función de chat en directo
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.


Detalles de PokerStars Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
http://www.pokerstars.com/espanol/
Establecido
2015
Programa de afiliación
Idiomas
inglés, español
Tipo de casino
Móvil, Juego Instantáneo

Casino PokerStars forma parte de PokerStars.com, una de las marcas de póker en línea más grandes del sector. Este casino online ofrece una variedad de juegos de casino virtuales y en vivo con proveedores de software conocidos entre los que se incluyen NetEnt, Microgaming, Quickspin, Leander Games, Blueprint, 2 By 2 Gaming y varios otros. Se puede acceder a los juegos a través de la web de PokerStars en modo de juego instantáneo, así como desde su cliente de descarga.

Países y Territorios Restringidos

Debido a estrictas reglas y reglamentos, PokerStars Casino no acepta a jugadores de ldiferentes países y jurisdiccione del mundo. Para ver la lista completa de países restringidos, consulta la sección Más datos del casino.

Juegos Virtuales

PokerStars alberga algunos de los juegos de casino más emocionantes, incluyendo las tragamonedas, el baccarat, la ruleta y el blackjack en una variedad de compras de la empresa y variantes. El innovador software de descarga y juego instantáneo fácil de usar permite a los jugadores disfrutar de los juegos de casino en línea favoritos con dinero real o en modo de juego gratuito.

Hay juegos de tragaperras de gran alcance de los principales proveedores de software disponibles. Los jugadores pueden encontrar tragamonedas de video populares como Jack Hammer 2, Medusa 2, Big Bad Wolf, Ninja Chef y Starburst.

Además, los fans de los juegos de mesa pueden disfrutar de una variedad de juegos como el blackjack, la ruleta, baccarat y Heads-up Hold’em, que se ofrecen en modo individual y con múltiples jugadores.

Casino en Vivo

Todos los jugadores que deseen una experiencia de casino real sin abandonar la comodidad de sus hogares pueden intentarlo contra los crupieres en el casino en vivo de PokerStars. Allí pueden encontrar juegos como el blackjack, la ruleta, baccarat y Casino Hold’em, de Evolution, donde PokerStars Casino tiene sus propias mesas privadas de marca.

Juegos Móviles

Los jugadores del PokerStars Casino pueden disfrutar de sus juegos de mesa de casino clásicos favoritos sin importar dónde se encuentren. Disfrute del blackjack, la ruleta y el casino en vivo en su teléfono y tableta iOS o Android teléfono y tableta cuando y dónde sea simplemente descargando su aplicación movil.

Asistencia

El Poker Stars Casino ofrece atención al cliente 24/7. Si tiene alguna pregunta, hay una sección detallada de preguntas frecuentes en el lobby del casino, sin embargo, puede comunicarse con su equipo altamente capacitado por correo electrónico y harán todo lo posible para responder lo antes posible. Por desgracia, no hay una función de chat en vivo disponible para los jugadores de casino. Los jugadores también pueden enviar correos electrónicos en español.

Seguridad y Equidad

PokerStars hace todo lo posible para garantizar que la información personal y financiera de los jugadores permanezca 100% protegida y confidencial en todo momento. Utiliza los protocolos de seguridad estándar (incluída la tecnología de 128 bits de encriptación de datos SSL) para garantizar que todas las transacciones, incluidos los depósitos y reembolsos, se ejecuten de forma totalmente segura.

También utiliza el RNG (Un Generador de números aleatorios) para garantizar un juego justo en el casino y el porcentaje de pago mensual es revisado regularmente conforme al internacionalmente conocido y respetado Certificado de Gaming Labs.

Juego Responsable

Jugar en un casino siempre debe tener la diversión como objetivo. Antes de comenzar a jugar, hay que tener en cuenta que el juego nunca debe ser una fuente de ingreso o una manera de recuperar el dinero perdido o saldar las deudas existentes. En tales casos, es bueno realizar el seguimiento de tiempo y controlar el dinero gastado. En este casino, los jugadores pueden encontrar muchos consejos acerca del tema, como también pedir asistencia a través del chat en vivo. Sin diversión no puede haber juego, por eso se les pide a todos los jugadores que jueguen con prudencia y responsablemente.

StallCation

Quejas

Lee las quejas que otros jugadores han dejado sobre PokerStars Casino. Obtén más información sobre las quejas.

Mostrar todas las quejas
PokerStars Casino - Reintegro retrasado y casino no responde emails
Buenas tardes Askgamblers, soy un jugador de mas de 4 años en Pokers Stars, nunca había tenido problemas con un pago hasta ahora, resulta que el día 3 de Julio de este año hice una solicitud de retiro por $1100. Todo transcurrió normal recibí el correo de notificación de reintegro por parte de Pokers Stars y todo. Generalmente me lo acreditan en 3 o 6 días así que espere una semana antes de preguntar o mandar un email. Luego de unos días mande mi primer correo consultando a lo que me respondieron que tenía que actualizar mis datos lo cual hice y recibí correo de aceptación y confirmación de mi actualización a lo cual todos mis privilegios eran restituidos, lo que me extraño es que en todo este tiempo pude seguir jugando y depositando es más hasta el día de hoy puedo a cesar y jugar. Ya han pasado mas de 3 semanas del incidente he mandado mas de 20 emails, y la última respuesta fue hace 3 días y fue porque mande el correo a otra dirección por lo que dijeron que iban a reenviarlo al departamento correspondiente y me contestaran cosa que sigo esperando aún, luego de confirmar que mi cuenta está correcta han pasado más de los 10 días hábiles para acreditar mi deposito y nada. Por lo que les pido su ayuda al respecto. Tengo todos los correos y pantallazos que prueban mi queja. Ayuda por favor ante la crisis que acaese al mundo por el Covid, y haberse ganado un dinerillo extra y no recibirlo pues es un doble golpe. Atte Andy
staus Resuelta
$1100
PokerStars Casino - Not being able to access my account

Dear AskGamblers Team,

I am filing this formal complaint against PokerStars with the utmost urgency. I understand a previous submission may have been rejected; however, subsequent events have escalated the situation to a level of deliberate psychological abuse that I believe constitutes a Responsible Gaming emergency and requires your intervention as mediators.

My case is not about a simple payment delay, but about a documented pattern of conduct by the operator designed to inflict maximum stress and emotional harm.

Before narrating the facts, I want to make it clear that I have evidence to support every point I am about to mention. I have the entire chronology fully documented; therefore, this case is not an attempt at defamation.

Detailed Summary of the Pattern of Abuse:

The obstruction process from PokerStars has included multiple acts of bad faith, but I wish to focus on three key events that demonstrate a pattern of manipulation:

First Deception (May 26, 2025): After a month of a frustrating verification process, I received two official emails from PokerStars informing me that my account had been "reinstated." However, upon attempting to withdraw my funds, I discovered the account was still restricted. When I complained, they responded that the account was under a "security review," proving the reinstatement notification was deceptive.

Second Deception (June 8, 2025): The pattern repeated. I received another official email assuring me my account was verified and active. Again, this was false. The account remained blocked.

The Final Low Blow (July 11, 2025): This was the most cruel and calculated act. The sequence of events was as follows:

a. The False Resolution (11:32 AM): I received an email from agent "Saketh" with "very good news," confirming my account was reinstated. This time, I was able to log in, giving me a real sense of relief and resolution.

b. The Cashier Trap: My sole intention was to withdraw my funds and end my relationship with the site. Upon accessing the cashier, all my withdrawal requests were blocked with an "unexpected error" message. Access to my money was still an illusion.

c. The Live Chat Stall: Seeking help, I contacted live chat. An agent deliberately kept me waiting for 30 minutes without providing any solution, increasing my anxiety.

d. The Punitive Closure: At the end of the wait, and without any explanation, my session was terminated. When I tried to log back in, the final message appeared: "Your Stars Account has been closed."

Analysis from a Responsible Gaming Perspective:

PokerStars' actions constitute a total failure in their duty of care and clear psychological abuse:

Deliberate Emotional Manipulation: The pattern of falsely reinstating an account only to block it again is a manipulation tactic that creates a cycle of hope and despair. It is extremely damaging to any player's well-being.

Creation of a Hostile and Unsafe Gaming Environment: A responsible operator must ensure a safe environment. PokerStars has done the opposite, creating an unpredictable, stressful, and punitive experience.

Punishment for Attempting to Withdraw Funds: I was penalized at the exact moment I tried to exercise my right to withdraw my own winnings. This is not only unfair but sends a dangerous message to the entire player community.

Requested Resolution:

I request the mediation of AskGamblers to achieve two objectives:

The immediate release of all funds that PokerStars is wrongfully withholding in my account.

That this pattern of conduct be investigated and formally recorded as a serious Responsible Gaming failure to warn other players of the psychological risk involved in dealing with this operator.

I trust that your platform will recognize the severity of these tactics and the need to protect players from this kind of abuse.

Sincerely,

<full name removed>

staus No resuelta
$150

Estadísticas de quejas

Resueltas 210
Cantidad promedio $ 3,554
Duración media de quejas 7 días
Tiempo de respuesta promedio 2 días

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Mejores revisiones de nuestros jugadores

I Like everything here, I always can earn money with his game slots, and always clear wagering requirement whit no problem. This is mostly trustly company for me and they deserve 10 here.

Fast payment and no rigged rules Like here some "trustly" casinos.

They may to give more bonuses for existing costumers so we can play more there.

Thank you so much for your kind comments! Highly appreciated. Best regards, Yvette @ PokerStars Casino

user avatar

Love the service here.
I am a VIP player of more than 20 years so I expect exceptional customer services and perks as I make high deposits.

They provide exceptional cashback deals and bonuses.

Cashout time is good.

Limited number of games. Need to add a lot more, otherwise I love Sebastian Pico's service to vips.

When Amaya bought PokerStars a few years back they wasted little time in announcing their intention to expand the site beyond just Poker. A lot of players including myself were less than impressed about this, after all PokerStars is by far the largest poker site in the world and many people keep a sizable bank roll in their PokerStars account - a bank roll which in most cases isn't intended to be used to play negative expectation games.

Whilst it isn't a huge problem for myself, I have close friends who play a lot of poker and will usually close off access to the casino games on their regular sites by whatever means necessary. If that isn't possible then they simply won't play at those sites. As I understand it you can opt not to have the casino games promoted from within the PokerStars client, which is a fair compromise I believe and is the same arrangement offered by iPoker so I don't think you can criticise Stars too much though it could be argued that with their unbreakable lead in the world of on-line Poker they would have been better off staying out of the casino space... at least from a players point of view. Plus, I can't imagine they are making even a 1/10 of their profits from casino games compared to the mind boggling sums they make from the rake on their poker tables.

Anyway with that said it's a decent enough casino with all the big game providers and a few smaller ones, though there wasn't much in the way of table games or, strangely, video pokers, the last time I gave the casino a try. You can't fault them on withdrawals which are processed instantly back to e-wallets for verified players. I didn't end up taking a bonus here so I can't comment on that really - I'm not certain if I would have been eligible as a long time depositor in the poker room.

I don't buy into all the nonsense posted on-line about Stars being rigged and have no doubt that this casino is fair as well. Fact is though I like to keep Stars just for playing cards and I do worry that if I blurred the lines too much I might end up losing a big chunk of my poker bankroll which has taken me a long time to build up slowly. I just don't have that kind of patience when I play casino games! If I stop playing Poker one day then I'll probably give this casino a more thorough testing, but until then I'm going to keep on pretending it doesn't exist ;)

Whether you want to play free money or real money, they offer a large selection of games & you an always find games and player to play against no matter what time it is in the day. It's a famous world wide poker casino. Several deposit options, they handle request for self-exclusion and responsible nicely.

There's nothing, this is most likely the best poker site out there.

Thank you very much for your great feedback :) Keep an eye on our casino as we continue adding new games :)

user avatar

Some games as Starbucks. Some promotion and some bonuses.

I dislike the time until they answer to your email and the time for requesting withdraw. I dislike also the fact that they don't have a live chat. And at poker I think is probably the worst site I ever seen. Only action hands and in 85% only the big stack wins.

Its pokerstars.com. Probably one of the most famous poker sites in the world. That's the only thing I have to say about that site. But here its about it's casino. Well.... I managed to scoop 400 euros from their casino. The only problem was that I couldn't withdraw and well communicate with anyone there.

Casino section got very very very very very very low variety of games. Well for my personal experience it looks like a bad site. Well even with that criteria I managed to scoop with a 10 dollar balance 400 dollars.

Well I was very happy at first but after a few incidents the mood turned out bad. I tried to withdraw and the system wasn't letting me withdraw. A pop up window appeared saying that I wont be able to withdraw for 48 hours. Saying no reason at all. The thing is that its against the rules forcing a player not withdraw for no reason.

So while I was waiting I lost my balance completely. Not that it bothered me that much. But it was the manipulative way that I lost it. I surely cannot guarantee if someone will ever see his money.

Also the agents don't answer. And if they do, they will say ''your email has been forwarded to a relevant department''. That how professional they are. Plus they do not have live chat, which is a big minus. From 10 stars this casino is like 1-2 out of 10 with no doubt.

Usuario inactivo
1/10

Let me tell this that the poker room is the best in the world but why the hell they make a casino and sportbets.

This casino is the worst I have ever seen . Like all casinos blackjack is cheating and manipulating. So funny to see if you play blackjack with 5 people on a table that the low stakes get good hands and the high stakes always the worst hands. No turbo on slots very slow. A few games and almost never they give some money.

Pokerstars is very popular online gambling site which has a focus on poker. I am member of Pokerstars a few years. In the beginning there were only poker, but recently they added also sports bets, live casino and casino slots.

I used to play only poker here, but lately I have some good run on poker and I decided to try their slots too. They offer games from different software providers. At first I liked because they offer Netent games, but when I opened their casino the games offer is very poor. They don't offer so many games like other online casinos and this bothered me. I decided to spent around 10$ and I opened starburst game from Netent. When I played it, the game has so many dead spins that I can not believe. I didn't receive any good win at all and I lost the money very very fast.

Few weeks later I made deposit at their site to play poker, but because I had bad run on it I decided to play slots again. My balance was at around 20$. I played Ali Baba game, later I changed it to Lost Island and some others, but like as first time when I played here I had a feeling that all I get was dead spins.

I was really disappointed about this casino. The promotions for casino could be better. Otherwise I could say that they are professional and I trust them. I had some withdrawals at poker and I received my money quickly. I am sure that if I will make deposit here in the future I will play only poker.

They did not convince me when I played at their casino, so I will choose other places where you can get much better offers for deposits and for loyalty offers too.

When I played here, the flash player freezes, lagging and sometimes I had to close the game and opened it again. Even after I do that, the problem was the same.

I believe that Pokerstars is one of the most popular gambling sites and I've had my eye on them for some time. Having them on AskGamblers definitely encouraged me to finally become a member at their casino. They are mainly focused on poker games and I know that for some time they didn't even offer Netent games, but now they have many software providers, including Netent and Microgaming, and a superb reputation so I was really excited to play there. I downloaded their software and registered. I think that the casino lobby looked good but it took some time for me to navigate their page.

I saw that they offer a 100% welcome match bonus, which is a standard offer, but still nice, but this time I wanted to play deposit free. I made a 50€ deposit with my Skrill account and money was there right away. They have really amazing game selection so I decided to play Victorious slot. I started to play with 0.50€ bets and set autoplay for 250 spins. Shortly I received 10 free spins but unfortunately they paid only 6 x bet. Somehow the game wasn't in a good mood and I couldn't get any other free spins round and when the autoplay was done, I had only 16€ left.

Usually at this point I would play Starburst, but this time I went to Gonzo's Quest. I played with the minimum bets and after about 25 spins I triggered 10 free falls. I won 4€ so it wasn't as good as I hoped it would be. After that I had some small winnings, maximum was 25 x bet so I had made little over 200 spins when my balance reached 0.

Although I didn't make it to withdrawal, I had a really nice time at PokerStars casino. I will definitely keep playing there, I really enjoyed the game selection and overall this casino seemed very trustful and professional. Download version worked without any errors and lagging. Nothing bad at all, great bonus too.

The best poker room on the world now also have casino and sportsbook section. I am a little surprised how they didn’t put casino games earlier but now they done that and I am not thrilled with that.
I respect this site, they are the best in their job and that is poker room, fast payments, a lot of great tournament, great bonuses and a lot of freeroll tournament but their casino is not even close to bee good as their poker room and I must say that.

First bad side of this casino is that they don’t have instant play version. I don’t know for you but for me that is a big problem, if I need to download every casino which I use I think that I should buy stronger computer and it will be confusing with all that icons and it is easier just to enter on their site and play and I try not to download any casino unless I must. But even when you download their client you won’t find a lot of great and interesting games and that is just not at the high level like I expected from the poker stars.

I deposited here 20 $ to try this casino. I am big fan of video slots and I first look at this selection. I am not satisfied with that, I found few slots which I love to play like Jack Hammer 2, Gonzo’s Quest or few more net ent slots but nothing else, and to be honest those games become a little boring because you can play that games on every casino so I decided to spend my money on blackjack and roulette. When it comes to table games things are a little better, well designed games with nice details and rooms for all kind of players no matter if your stake is 1 or 20 you can find table for you. I spend all my money very quick and I decide never again to deposit here for casino. If I want to play poker this is my first choice but I will find other casino to play at.

For the end I can’t say that this is bad casino but it is not good as everybody expect from poker stars, I think that they need a lot improvement.

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