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Moonwin Casino

Nuestra calificación CasinoRank
8.7/10
CasinoRank
Calificación de los jugadores 60 Reseñas
Tiempo de respuesta a quejas 3 Quejas
0 horas el medio 3 Quejas

Resumen rápido de AskGamblers

Opinión del editor

Moonwin Casino es un sitio de juego con un diseño minimalista y una temática cósmica. Verás astronautas que viajan a la luna anunciando bonos de casino y torneos divertidos. El sitio cuenta con un catálogo enorme de tragamonedas y sus usuarios pueden aprovechar beneficios del Cosmic Cash Club programa de fidelidad, al que se unen automáticamente después de realizar el primer depósito. 

Lo que nos gusta
  • Gran colección de tragamonedas con jackpot
  • Acepta criptomonedas
  • Chat en vivo 24/7
  • Cosmic Cash Club programa de fidelidad
Lo que no nos gusta
  • Sitio web sin una versión en español
  • Algunos países latinoamericanos restringidos (por ejemplo, Colombia y Venezuela)
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.


Detalles de Moonwin Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
https://www.moonwin.com/
Establecido
2023
Licencias
Curazao
Propietario
Programa de afiliación
Idiomas
inglés, alemán, noruego, francés, italiano
Tipo de casino
Crypto Casino, Juego Instantáneo, Live Casino, Móvil

Información general sobre Moonwin Casino

Digamos que estás explorando casinos en línea, dispuesto a probar algo fuera de este mundo. Entonces, tenemos una sugerencia para ti. Te invitamos a leer nuestra reseña de Moonwin Casino, ya que te ayudará a decidir si este casino online tiene lo que necesitas para divertirte como mereces. 

Si prefieres los sitios de casino para móviles, puedes iniciar sesión en Moonwin Casino a través de tu teléfono inteligente o tableta. Podemos confirmar que Moonwin.com alberga un amplio catálogo de juegos de los principales proveedores y que admite varios idiomas. Lamentablemente, el sitio no tiene una versión en español. 

Moonwin Casino opera bajo una licencia del Gobierno de Curazao. La mayoría de jugadores hispanohablantes sí pueden unirse a la plataforma sin problemas. Sin embargo, los jugadores de Colombia no pueden acceder al sitio, por lo que te proponemos revisar nuestra lista de casinos colombianos, en cambio. 

Como una adición a nuestra reseña, publicamos también revisiones de jugadores de Moonwin Casino en esta página. De tal manera, puedes comparar varias experiencias mientras evalúas detalles de métodos de pago, juegos disponibles y atención al cliente. 

StallCation

Bonos de Moonwin Casino

Echa un vistazo a bonos de Moonwin Casino y elige el que más se ajuste a tus preferencias.

Descubre todos los bonos
Bono de recarga
50% hasta €700 + 50 Giros Gratis Bono de recarga los fines de semana
Requisitos de apuesta 35x(d+b)
Porcentaje de bono 50%
Depósito mínimo €20
Giros gratis
Hasta 100 Giros Gratis los miércoles
Giros Gratis N/A
Código del bono FROG
Depósito mínimo €20
Giros gratis
Hasta 100 Giros Gratis los lunes
Giros Gratis N/A
Código del bono MONDAY
Depósito mínimo €20
Bono por depósito equivalente
50% hasta €500 + 30 Giros Gratis en el tercer depósito
Requisitos de apuesta 40x(d+b)
Código del bono MOON50
Depósito mínimo €20
Bono por depósito equivalente
75% hasta €1,000 + 50 Giros Gratis en el segundo depósito
Requisitos de apuesta 40x(d+b)
Código del bono MOON75
Depósito mínimo €20
Bono de bienvenida
100% hasta €5,000 + 100 Giros Gratis en el primer depósito
Requisitos de apuesta 40x(d+b)
Porcentaje de bono 100%
Depósito mínimo €20

Quejas

Lee las quejas que otros jugadores han dejado sobre Moonwin Casino. Obtén más información sobre las quejas.

Mostrar todas las quejas
Moonwin Casino - Refuse to refund loss due to responsible gaming

Account holder: < sent to casino >

Casino: MoonWin Casino

Issue: Failure to apply responsible gaming measures despite repeated requests

Period: 12–16 December

Amount involved: €11,845.50 pending withdrawals

I am submitting this formal complaint regarding MoonWin Casino’s failure to uphold its responsible gaming obligations, despite my repeated and explicit requests for a temporary account limitation / cooldown period.

I contacted MoonWin before my losses occurred, clearly stating that I was playing excessively, felt at risk, and needed my account restricted to prevent further gambling while my withdrawals were pending. These requests were ignored, deflected, or delayed, directly resulting in significant financial harm.

Timeline of Events

12 December – 03:41

I contacted VIP support and sent an email requesting:

A 48-hour cooldown

Full restriction of gameplay

Protection of my pending withdrawals (€11,845.50)

I explicitly stated that I had been playing a lot and needed a break for responsible gaming reasons.

12 December – 05:53

VIP support replied only about withdrawal processing and did not address my request for account limitation or cooldown.


12 December – 11:17

After losing approximately 30,000, I contacted support again, stating clearly:

I had asked for help earlier

My request was ignored

The losses occurred because my account was not limited when I asked

12 December – 14:18 to 14:30

I was told:

My account could not be frozen because I had a balance

Only my VIP manager could do this

I should wait for my manager to reply

Despite the fact that I was actively requesting responsible gaming intervention.

13 December – multiple contacts

I repeatedly asked for:

A 3-day cooldown

Temporary restriction of gameplay


Instead of action:

I received generic withdrawal responses

I was asked unnecessary questions


My request was continuously delayed or ignored


During this period, my losses increased significantly.


16 December – Final Response

After losing everything, MoonWin stated:


“Unfortunately, there’s not much we can do about this… we’re unable to issue any refund.”


This response ignores the fact that I requested help before the losses occurred.


Key Responsible Gaming Failures

I clearly communicated loss of control

I explicitly requested a cooldown / account restriction

My requests were repeated over several days

No immediate protective action was taken

I was allowed to continue gambling while withdrawals were pending

Support staff focused on retention and withdrawals instead of player protection

This is a direct breach of responsible gaming principles, where a player requesting limitation must be protected immediately, not delayed until further losses occur.

Impact

Because MoonWin failed to act when I requested help:

I lost eveything, they only approved one withdrawal earlier. the amount in the complaint here is lost.

My pending withdrawals were not protected

I experienced significant emotional distress

The situation escalated despite clear warning signs

These losses were preventable had MoonWin acted responsibly when first notified

staus Resuelta
€11845

Estadísticas de quejas

Resueltas 3
Cantidad promedio $ 4,995
Duración media de quejas 0 horas
Tiempo de respuesta promedio 0 horas

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Valoración del jugador
9/10 60 revisiones

Mejores revisiones de nuestros jugadores

Why did I choose Moonwin? Simple — my second deposit landed me my first jackpot! Fast and fair withdrawals really built my trust in them. Moonwin team, you’ve truly earned it. Thanks for all your efforts!

Dear Player, Thank you so much for sharing your wonderful review. We’re thrilled to hear that your second deposit brought you your very first jackpot - what an exciting moment! It’s fantastic to know that the fast and fair withdrawals helped build your trust, as providing a smooth and reliable payout experience is something we work hard to deliver. Your kind words truly mean a lot to us. Knowing that our team’s efforts are appreciated motivates us to keep improving every part of the platform, from top pokies and slots to seamless navigation and rewarding promotions. If you ever have any questions or suggestions, feel free to reach out anytime at [email protected]. Best regards, Moonwin Team

user avatar

Withdrawals on Moonwin are super quick, usually taking just 24-48 hours during the weekdays! Just a little heads up, though—I can’t make withdrawals on weekends. There’s a wonderful selection of games available, from slots to live roulette tables, and the interface is really user-friendly, making it easy to find and switch games while enjoying a seamless experience. The VIP Levels on Moonwin are also very interesting if you play a lot, as they add extra motivation to keep spinning and climbing higher for those perks. The only thing I dislike about Moonwin is the withdrawal limits, as I like to gamble big amounts, but the limit is around $30000 per month, I think… Maybe it’s a good thing, so I won’t play too much!

Dear Player, Thank you so much for sharing such a detailed and thoughtful review. We’re delighted to hear that your withdrawals have been super quick during weekdays, typically within 24-48 hours. While weekend processing isn’t available, we truly appreciate your understanding and are always working to optimize payout speed across the board. It’s wonderful to know that you’re enjoying the wide selection of games, from top pokies and slots to live roulette tables. We’re also glad the user-friendly interface makes it easy for you to browse, switch, and enjoy a seamless experience. And we’re happy to hear that the VIP Levels keep you motivated – designing a rewarding progression system is something we put a lot of care into. Regarding the withdrawal limits, we appreciate your honest feedback. Limits are in place for security and responsible gaming reasons, but we understand it can feel restrictive for high-stakes players. Still, as you mentioned, it can be a helpful safeguard too – and we’ll continue reviewing these limits to ensure they remain fair and balanced. Your insights truly motivate us to keep improving every part of the platform, from smooth payments to exciting promotions and premium gameplay. If you ever have any questions or suggestions, feel free to reach out anytime at [email protected]. Best regards, Moonwin Team

user avatar

Overall, it's a good casino, with all the well-known slots and providers, and many options for paying out or making deposits. Withdrawals take different amounts of time, but usually up to 3 days if you are verified.

Dear Olivia, Thank you so much for sharing your review. We’re delighted to hear that you’re enjoying the wide variety of well-known slots and providers, as well as the many options available for both deposits and withdrawals. Offering a strong selection of games and flexible banking methods is something we always strive to deliver. We also appreciate you mentioning the withdrawal times. While processing can vary depending on verification and payment method, we’re continually working to make payouts as fast and smooth as possible for all players. Your feedback truly motivates us to keep improving the overall experience, from top pokies and slots to exciting promotions and seamless navigation. If you ever have any questions or suggestions, feel free to reach out anytime at [email protected]. Best regards, Moonwin Team

user avatar

Moonwin offers a great selection of games and fantastic deals that make play affordable, and the withdrawal process is so simple. I love playing here. You rock! ❤️

Dear Jessica, Thank you so much for sharing your wonderful review. We’re delighted to hear that you’re enjoying the great selection of games and finding the deals both exciting and affordable. It’s fantastic to know that the withdrawal process has been simple and smooth for you – providing fast, hassle-free payouts is something we work hard to maintain. Your kind words truly motivate us to keep enhancing the overall experience, from top pokies and slots to engaging promotions and seamless gameplay. We’re thrilled that you love playing here – you rock too! ❤️ If you ever have any questions or suggestions, feel free to reach out anytime at [email protected]. Best regards, Moonwin Team

user avatar

I have played for a while but feel I have a gambling problem. For months I have asked support for them to close my account but they refuse to do it. You can not in your profile set your own limits or put yourself on a break but have to go through support and they don’t answer. This casino does NOT support responsible gaming and I think they should have a warning for that.

Dear Jesscar, Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations, especially concerning such a serious matter as responsible gaming. We are truly sorry to hear that your repeated requests for account closure due to gambling concerns were not addressed. At Moonwin, we are fully committed to promoting responsible gaming and ensuring that players have access to the tools they need to stay in control. The situation you described is deeply concerning and not reflective of the standards we strive to uphold. We would like to investigate your case immediately. To do so, please contact us directly at [email protected]. Your feedback is invaluable in helping us improve our services and safeguard our community. Best regards, Moonwin Team

user avatar

My favorite casino. Never felt any stress with them. All payouts and deposits usually go smoothly and my agent is always in touch. MoonWin has a great selection of instant games that I mostly play, so it's my favorite casino

Dear Customer, It’s wonderful to hear that MoonWin has provided you with such a smooth and stress-free experience! Having a reliable agent and seamless transactions truly make a difference. We're also glad that you enjoy the selection of instant games. Thanks for sharing your positive feedback, and may your future games be just as enjoyable! 🎰✨ Best regards, MoonWin team

user avatar

I was impressed by the design and usability of the site. Everything is easy to find, and the game filters make browsing a breeze. The slot games with progressive jackpots are particularly exciting and fun to play.

Some of the older games didn’t load properly on my mobile device. It seems like they need to update a few titles to ensure compatibility across all devices.

Dear Ryan, Thank you for sharing your feedback about your experience with MoonWin! We're delighted to hear that you enjoyed the design and usability of our site, as well as the game filters that make your browsing effortless. We're especially glad that the progressive jackpot slots brought you excitement - those are always a fan favorite! Regarding the older games not loading properly on your mobile device, we truly appreciate you bringing this to our attention. Compatibility is a priority for us, and we continuously work with providers to ensure that all games perform smoothly across devices. We'll pass this feedback along to our technical team for review and improvement. If you experience any specific issues in the future, please don't hesitate to reach out to us via chat or at [email protected]. Our support team is available 24/7 to assist you. Thank you for choosing MoonWin, and we hope to keep providing you with enjoyable gaming experiences! Best regards, MoonWin team

user avatar

MoonWin is a nice casino with good bonuses. During the Christmas holidays, there were cool contests and special offers, and I hope that something similar will happen on Valentine's Day. I'm satisfied with %%% of my winnings, but it depends on the provider. All reliable providers are available here. The process of withdrawing winnings requires KYC, but it was not asked for the second time.

Very often, the bonuses I receive can only be used in a limited number of slots. I wish some elements of the site were larger for people with poor eyesight

Dear Customer, Thank you for sharing your detailed feedback about MoonWin! 🌟 We're delighted to hear that you enjoyed our Christmas contests and special offers. We’re already planning something exciting for Valentine's Day, so stay tuned! 💝 It’s great to know you’re satisfied with your winnings and the variety of reliable providers we offer. We appreciate your understanding of the KYC process - it’s good to hear that it hasn’t been a hassle for you after the initial verification. Your point about bonuses being limited to certain slots is valuable feedback, and we'll certainly look into making our promotions more flexible in the future. Additionally, your suggestion regarding the size of site elements for better accessibility is duly noted - we always aim to make our platform more user-friendly for everyone. Thank you for choosing MoonWin, and we look forward to continuing to enhance your gaming experience! 🎰✨ Best regards, MoonWin team

user avatar

Moonwin is a really good casino. Most of all, I like the service, the agents always respond quickly and professionally, and my question was never left unresolved. It's convenient to play on your phone and tablet.

Dear Customer, Thank you for sharing your positive feedback with us! We're glad to hear that you appreciate the fast and professional service from our agents. It's great that you find it convenient to play on your phone and tablet. We’re always striving to provide the best experience for our players. Enjoy your time at MoonWin, and feel free to reach out if you need anything else! Best Regards, MoonWin team

user avatar

Overall, I’m pretty satisfied with casino transaction system. The deposit limits are flexible, and the withdrawal options are solid, even if there’s a slight wait for larger amounts. The ability to use crypto for faster withdrawals was definitely a plus, and I appreciated the customer-centric approach to handling high roller accounts.

Dear Customer, Thank you for your feedback! We’re thrilled to hear you’re satisfied with our transaction system and the flexibility of the deposit limits. It's great to know that the option to use crypto for faster withdrawals was a plus for you, and we’re happy you’ve appreciated our approach to high roller accounts. We always strive to make the experience smooth and tailored to our players' needs. If you need any further assistance, don’t hesitate to reach out! Best Regards, MoonWin team

user avatar

Noticias del Moonwin Casino

Lee todas las noticias sobre Moonwin Casino, consulta las actualizaciones y mantente atento a bonos exclusivos.

Bienvenido a la Villa navideña: 12 ofertas para disfrutar de las festividades
Promoción Bienvenido a la Villa navideña: 12 ofertas para disfrutar de las festividades

El canto de villancicos a lo lejos llena el aire fresco mientras la nieve cae suavemente sobre el suelo. Caminas por las encantadoras y estrechas calles de un pequeño pueblo tan tranquilo y de ensueño como si fuera un cuento de hadas, y en cada callejón se revela una nueva maravilla navideña.Es la época más maravillosa del año y te invitamos a pasarla en la Villa navideña, el pueblito navideño de AskGamblers, ¡donde 12 casinos en línea ofrecen 12 bonos festivos!¿Quieres saber más de los 12 bonos de la Villa navideña?Hemos encontrado el destino perfecto para tus vacaciones: un pueblo envuelto en oropel, donde las cajas más coloridas esconden la verdadera magia de la Navidad.¡Bienvenido a la Villa navideña, el pueblo de invernada de AskGamblers, donde 12 casinos en línea ofrecen 12 ofertas festivas!Tenemos bonos de depósito de todos los tamaños, cientos de Giros Gratis, ¡e incluso ofertas sin depósito! Simplemente pasea por nuestro pequeño mercado navideño y sírvete las ofertas más lucrativas y mágicas de este invierno.Canta en voz alta…¡Están abiertas las puertas de la Villa navideña!No olvides revisar todas y cada una de las promociones para encontrar las que mejor se adapten a tu espíritu navideño.¡Mucha suerte!

Un espectáculo lunar espera a los nuevos jugadores en Moonwin
Promoción Un espectáculo lunar espera a los nuevos jugadores en Moonwin

¡La luz de la luna brilla sobre los nuevos jugadores que registran una cuenta en Moonwin Casino y les trae una excelente oferta de bienvenida! Sigue leyendo para descubrir cómo puedes obtener hasta €6,500 y 180 Giros Gratis.Un bono de bienvenida cósmicoLos nuevos exploradores espaciales en Moonwin Casino son elegibles para un fantástico paquete de bonificación de bienvenida que se reparte entre los primeros tres depósitos.Conviértete en jugador de Moonwin Casino y obtén un bono de bienvenida de hasta 6.500€ y 180 Giros Gratis.La cuenta atrás para esta promoción lunar comienza depositando al menos €20 y activando el bono a continuación.[BONUS]Moonwin Casino: 100% hasta €5,000 + 100 Giros Gratis en el primer depósito[BONUS]Los giros gratis del bono de primer depósito se pueden utilizar en la tragamonedas Wild Cash.Un segundo depósito de al menos €20 y el código de bono MOON75 activarán el siguiente bono del paquete de bienvenida.[BONUS]Moonwin Casino: 75% hasta €1,000 + 50 Giros Gratis en el segundo depósito[BONUS]Los Giros Gratis del bono del segundo depósito se pueden usar en la tragamonedas Lady Wolf Moon.El tercer y último bono de la oferta de bienvenida también requiere un depósito mínimo de €20 y el uso del código de bono MOON50.[BONUS]Moonwin Casino: 50% hasta €500 + 30 Giros Gratis en el tercer depósito[BONUS]Puedes utilizar los giros gratis del bono del tercer depósito para jugar a la tragamonedas Fortune Five.Ten en cuenta que tendrás que apostar el monto del bono recibido 40 veces antes de poder retirar cualquier ganancia obtenida mediante el uso de estos bonos.¿Cómo reclamar el bono de bienvenida de Moonwin Casino?Así es como puedes reclamar el paquete de bienvenida lunar en Moonwin:Registra una cuenta en Moonwin Casino;Haz clic en "Deposit";Elige un método de pago;Selecciona cuánto quieres depositar;Introduzca el código de bono si es necesario;Deposita el dinero.Eso es todo. Una vez que el depósito se haya completado con éxito, los fondos del bono y los Giros Gratis se añadiran a tu cuenta de jugador.

Consigue hasta 100 Giros Gratis de Froggy en Moonwin todos los miércoles
Promoción Consigue hasta 100 Giros Gratis de Froggy en Moonwin todos los miércoles

Hay una aventura cósmica esperándote en Moonwin Casino todos los miércoles en forma de un bono de giro gratis, entonces, ¿estás listo para despegar al espacio? Lee este artículo para descubrir qué debes hacer para obtener la máxima cantidad de Giros Gratis y navegar por la galaxia con el impulso de los giros adicionales.Es miércoles, mis amigosComo dice el propio sitio web de Moonwin Casino "Es miércoles, mis amigos.", lo que significa que tienen una promoción diaria especial que puedes reclamar depositando en el casino todas las semanas.¡Deposita en Moonwin Casino todos los miércoles y reclama hasta 100 Giros Gratis!Los giros gratis incluidos en el bono son para la legendaria tragamonedas Elvis Frog True Ways. La cantidad de Giros Gratis que obtengas dependerá de cuánto deposites. Vamos a explicarlo en detalle:Si depositas €20, recibirás 25 Giros Gratis;Si depositas €30, recibirás 50 Giros Gratis;Si depositas €40, recibirás 100 Giros Gratis.Recuerda que necesitarás usar el código de bono FROG para poder reclamar este bono de Giros Gratis. Entonces, si estás listo para comenzar la locura intergaláctica de Giros Gratis, simplemente haz clic en el siguiente enlace:[BONUS]Moonwin Casino: Hasta 100 Giros Gratis los miércoles[BONUS]Si tienes suerte y consigues algunas ganancias utilizando los Giros Gratis de este bono, tendrás que apostarlas 40 veces antes de poder retirarlas.¿Cómo reclamar el bono de Giros Gratis en Moonwin Casino?Sigue el procedimiento que te explicamos a continuación para poder reclamar los Giros Gratis del miércoles en Moonwin:Inicia sesión en tu cuenta en Moonwin Casino;Haz clic en "Deposit";Selecciona tu forma de pago preferida e ingresa la información de facturación relevante;Introduzca el código de bono FROG en el campo "Tengo un código de bono";Haz clic en el botón "Deposit";Ingresa la cantidad que deseas depositar y que te califique para los Giros Gratis;Finaliza el proceso de depósito.Y eso es todo. Una vez que hayas completado con éxito tu depósito, los Giros Gratis para la tragamonedas Elvis Frog True Ways se agregarán a tu cuenta de jugador en el casino.

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