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Moonwin Casino

Nuestra calificación CasinoRank
8.7/10
CasinoRank
Calificación de los jugadores 60 Reseñas
Tiempo de respuesta a quejas 3 Quejas
0 horas el medio 3 Quejas

Resumen rápido de AskGamblers

Opinión del editor

Moonwin Casino es un sitio de juego con un diseño minimalista y una temática cósmica. Verás astronautas que viajan a la luna anunciando bonos de casino y torneos divertidos. El sitio cuenta con un catálogo enorme de tragamonedas y sus usuarios pueden aprovechar beneficios del Cosmic Cash Club programa de fidelidad, al que se unen automáticamente después de realizar el primer depósito. 

Lo que nos gusta
  • Gran colección de tragamonedas con jackpot
  • Acepta criptomonedas
  • Chat en vivo 24/7
  • Cosmic Cash Club programa de fidelidad
Lo que no nos gusta
  • Sitio web sin una versión en español
  • Algunos países latinoamericanos restringidos (por ejemplo, Colombia y Venezuela)
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.


Detalles de Moonwin Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
https://www.moonwin.com/
Establecido
2023
Licencias
Curazao
Propietario
Programa de afiliación
Idiomas
inglés, alemán, noruego, francés, italiano
Tipo de casino
Crypto Casino, Juego Instantáneo, Live Casino, Móvil

Información general sobre Moonwin Casino

Digamos que estás explorando casinos en línea, dispuesto a probar algo fuera de este mundo. Entonces, tenemos una sugerencia para ti. Te invitamos a leer nuestra reseña de Moonwin Casino, ya que te ayudará a decidir si este casino online tiene lo que necesitas para divertirte como mereces. 

Si prefieres los sitios de casino para móviles, puedes iniciar sesión en Moonwin Casino a través de tu teléfono inteligente o tableta. Podemos confirmar que Moonwin.com alberga un amplio catálogo de juegos de los principales proveedores y que admite varios idiomas. Lamentablemente, el sitio no tiene una versión en español. 

Moonwin Casino opera bajo una licencia del Gobierno de Curazao. La mayoría de jugadores hispanohablantes sí pueden unirse a la plataforma sin problemas. Sin embargo, los jugadores de Colombia no pueden acceder al sitio, por lo que te proponemos revisar nuestra lista de casinos colombianos, en cambio. 

Como una adición a nuestra reseña, publicamos también revisiones de jugadores de Moonwin Casino en esta página. De tal manera, puedes comparar varias experiencias mientras evalúas detalles de métodos de pago, juegos disponibles y atención al cliente. 

StallCation

Bonos de Moonwin Casino

Echa un vistazo a bonos de Moonwin Casino y elige el que más se ajuste a tus preferencias.

Descubre todos los bonos
Bono de recarga
50% hasta €700 + 50 Giros Gratis Bono de recarga los fines de semana
Requisitos de apuesta 35x(d+b)
Porcentaje de bono 50%
Depósito mínimo €20
Giros gratis
Hasta 100 Giros Gratis los miércoles
Giros Gratis N/A
Código del bono FROG
Depósito mínimo €20
Giros gratis
Hasta 100 Giros Gratis los lunes
Giros Gratis N/A
Código del bono MONDAY
Depósito mínimo €20
Bono por depósito equivalente
50% hasta €500 + 30 Giros Gratis en el tercer depósito
Requisitos de apuesta 40x(d+b)
Código del bono MOON50
Depósito mínimo €20
Bono por depósito equivalente
75% hasta €1,000 + 50 Giros Gratis en el segundo depósito
Requisitos de apuesta 40x(d+b)
Código del bono MOON75
Depósito mínimo €20
Bono de bienvenida
100% hasta €5,000 + 100 Giros Gratis en el primer depósito
Requisitos de apuesta 40x(d+b)
Porcentaje de bono 100%
Depósito mínimo €20

Quejas

Lee las quejas que otros jugadores han dejado sobre Moonwin Casino. Obtén más información sobre las quejas.

Mostrar todas las quejas
Moonwin Casino - Refuse to refund loss due to responsible gaming

Account holder: < sent to casino >

Casino: MoonWin Casino

Issue: Failure to apply responsible gaming measures despite repeated requests

Period: 12–16 December

Amount involved: €11,845.50 pending withdrawals

I am submitting this formal complaint regarding MoonWin Casino’s failure to uphold its responsible gaming obligations, despite my repeated and explicit requests for a temporary account limitation / cooldown period.

I contacted MoonWin before my losses occurred, clearly stating that I was playing excessively, felt at risk, and needed my account restricted to prevent further gambling while my withdrawals were pending. These requests were ignored, deflected, or delayed, directly resulting in significant financial harm.

Timeline of Events

12 December – 03:41

I contacted VIP support and sent an email requesting:

A 48-hour cooldown

Full restriction of gameplay

Protection of my pending withdrawals (€11,845.50)

I explicitly stated that I had been playing a lot and needed a break for responsible gaming reasons.

12 December – 05:53

VIP support replied only about withdrawal processing and did not address my request for account limitation or cooldown.


12 December – 11:17

After losing approximately 30,000, I contacted support again, stating clearly:

I had asked for help earlier

My request was ignored

The losses occurred because my account was not limited when I asked

12 December – 14:18 to 14:30

I was told:

My account could not be frozen because I had a balance

Only my VIP manager could do this

I should wait for my manager to reply

Despite the fact that I was actively requesting responsible gaming intervention.

13 December – multiple contacts

I repeatedly asked for:

A 3-day cooldown

Temporary restriction of gameplay


Instead of action:

I received generic withdrawal responses

I was asked unnecessary questions


My request was continuously delayed or ignored


During this period, my losses increased significantly.


16 December – Final Response

After losing everything, MoonWin stated:


“Unfortunately, there’s not much we can do about this… we’re unable to issue any refund.”


This response ignores the fact that I requested help before the losses occurred.


Key Responsible Gaming Failures

I clearly communicated loss of control

I explicitly requested a cooldown / account restriction

My requests were repeated over several days

No immediate protective action was taken

I was allowed to continue gambling while withdrawals were pending

Support staff focused on retention and withdrawals instead of player protection

This is a direct breach of responsible gaming principles, where a player requesting limitation must be protected immediately, not delayed until further losses occur.

Impact

Because MoonWin failed to act when I requested help:

I lost eveything, they only approved one withdrawal earlier. the amount in the complaint here is lost.

My pending withdrawals were not protected

I experienced significant emotional distress

The situation escalated despite clear warning signs

These losses were preventable had MoonWin acted responsibly when first notified

staus Resuelta
€11845

Estadísticas de quejas

Resueltas 3
Cantidad promedio $ 4,995
Duración media de quejas 0 horas
Tiempo de respuesta promedio 0 horas

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Valoración del jugador
9/10 60 revisiones

Mejores revisiones de nuestros jugadores

Fast withdrawals, good selection of games, and good bonuses. If I want tools like deposit limit or self-exclude, then this casino doesn't offer anything like this.

Casino doesn't take seriously the requests from a player who has gambling problems. Wanted to close my account, but the Manager wanted to have a verification from my doctor to do so. After requesting more times to put a deposit limit, the request was being ignored or delayed by the casino. Made a request for reimbursement but never got an answer since 15 September. Now I will go directly to the gambling authority.

Moonwin is a great place to spend your time - the registration bonus is awesome, and the community here is really friendly and supportive. You can just relax, have fun, and I’m sure everyone will find something they enjoy

Dear Player, Thank you so much for sharing your positive review. We're delighted to hear that you’re enjoying your time on the platform and that the registration bonus, friendly community, and overall atmosphere have made your experience so enjoyable. It’s great to know you can relax, have fun, and find games that suit your taste. Your kind words motivate us to keep improving and delivering an engaging and rewarding online casino environment. We also have more exciting promotions and features coming up, so feel free to explore them anytime. If you ever have any questions or suggestions, our support team is always available via live chat or email - [email protected]. Best regards, Moonwin Team

user avatar

I finally discovered my ideal online casino! The generous bonuses pulled me in, and the incredible variety of games keeps me coming back for more. The support team is outstanding-quick, friendly, and efficient... Withdrawals are always processed smoothly and without hassle. Definitely a casino worth trying!

Dear Player, Thank you so much for sharing your wonderful review. We’re delighted to hear that the generous bonuses, smooth withdrawals, and wide variety of pokies, slots, and live casino games have made your experience so enjoyable. It’s also great to know that our support team left such a positive impression with their friendly and efficient assistance. Your kind words inspire us to keep enhancing our platform and delivering the best real money online casino experience possible. We also have ongoing promotions you may enjoy, so feel free to explore them anytime. If you ever have any questions or suggestions, our support team is always available via live chat or email - [email protected]. Best regards, Moonwin Team

user avatar

There are a lot of different ways to pay here, which is very remarkable. I love being able to choose what works best for me, and every purchase goes through fast and without any problems. That smooth process definitely makes the whole experience better-everything just works perfectly...

Dear Julie, Thank you so much for sharing your positive review. We’re delighted to hear that you appreciate the wide variety of payment options available. Being able to choose the method that works best for you is something we consider very important, and it’s wonderful to know that every transaction has been fast and trouble-free on your end. A smooth and reliable payment process truly makes a big difference in the overall experience, and your feedback motivates us to keep refining it even further while continuing to offer top pokies, slots, and exciting promotions. If you ever have any questions or suggestions, feel free to reach out anytime at [email protected]. Best regards, Moonwin Team

user avatar

I’ve been playing here for a few months now, and it’s easily become one of my favorite places to unwind. The slot selection is fantastic, with new games being added all the time ➕ plus, the payout speed is impressive - getting your winnings fast makes the experience even better! 🎰

Dear Edgar, Thank you so much for sharing your positive review. We’re delighted to hear that after a few months, the platform has become one of your favourite places to relax and unwind. It’s great to know you’re enjoying the fantastic slot selection, especially with new games being added regularly - keeping things fresh and exciting is something we always aim for. We’re also thrilled that the payout speed has impressed you. Getting your winnings quickly truly elevates the whole experience, and we’re glad it’s been smooth and satisfying for you. 🎰 Your feedback motivates us to keep enhancing everything from top pokies and slots to exciting promotions and seamless navigation. If you ever have any questions or suggestions, feel free to reach out anytime at [email protected]. Best regards, Moonwin Team

user avatar

I’ve been playing for many years, and hands down, it’s the best online casino. Fast withdrawals, plenty of bonuses, weekly cashback, daily in-house tournaments, tons of game providers, awesome 24-hour live customer service, and - last but not least - stellar VIP hosts. I’ve never had a single issue in over 4 years with them!!!

Dear Paul, Thank you so much for sharing such an incredible review. We’re truly honored to hear that after many years of playing, you consider this the best online experience you’ve ever had. Knowing that you’ve enjoyed fast withdrawals, generous bonuses, weekly cashback, daily in-house tournaments, and a huge selection of game providers means the world to us. We’re especially happy that our 24-hour live customer service and dedicated VIP hosts have made such a strong impression. Providing reliable, friendly, and professional support is one of our top priorities, and hearing that you’ve never had a single issue in over 4 years is the highest compliment we could receive. Your loyalty and trust motivate us to keep improving every part of the platform, from top pokies and slots to exciting promotions and seamless gameplay. If you ever have any questions or suggestions, feel free to reach out anytime at [email protected]. Best regards, Moonwin Team

user avatar

I’ve been playing at Moonwin for about a year now and I always have great results! They’re constantly adding new games, so it never gets boring and always stays exciting. I absolutely LOVE the cashback option too - sometimes I’m honestly surprised by how much cashback I end up getting.

Dear Kristina, Thank you so much for sharing your wonderful review. We’re delighted to hear that you’ve been enjoying your experience for about a year now and that the results have been consistently great. It’s fantastic to know that the constant addition of new games keeps things exciting for you - offering fresh pokies, slots, and live options is something we’re always working on. We’re especially happy that you love the cashback feature. It’s designed to give players an extra boost, and hearing that the amount sometimes surprises you in a good way makes us truly proud. Your feedback motivates us to keep enhancing the platform with even more new releases, rewarding promotions, and smooth navigation. If you ever have any questions or suggestions, feel free to reach out anytime at [email protected]. Best regards, Moonwin Team

user avatar

Moonwin is a great casino that really pays out well! The withdrawals are almost instant - usually just 30 minutes to an hour. I really enjoy the games here, and they give out amazing bonuses and even award you extra money, which makes playing even more fun.

Sometimees the game selection feels a bit limited, and players might miss more variety in slots, table gamess,, and fresh new releases every month!!!!

Dear Leo, Thank you so much for sharing your detailed review. We’re delighted to hear that you’re enjoying the fast withdrawals - getting your winnings within 30 minutes to an hour is exactly the smooth payout experience we aim to provide. It’s also wonderful to know that you’re having fun with the games and appreciating the generous bonuses and extra rewards. We also truly value your feedback about the game selection. While we offer a wide range of top pokies, slots, and table games, we understand that players always look forward to more variety and new releases. Your comment is very helpful, and our team is continuously working on expanding the catalogue and bringing in fresh titles every month to keep the experience exciting. Your insights motivate us to keep improving every part of the platform, from smoother navigation to more diverse games and rewarding promotions. If you ever have any questions, suggestions, or need assistance, feel free to reach out anytime at [email protected]. Best regards, Moonwin Team

user avatar

I really like that they have their own rules for themselves and their customers. That way they can follow whatever rules they want at any time. Beware!

Casino has T&C`s but customer version ends 7.4 section and they have they own version section number 12.6. All withdrawal requests go through a security verification process. This may cause minor delays. You can preper to that "minor" means 48 hours. After you try to ask this from support, they close the chat and block you to take contact any more. Nice customer support! Be careful and choose another site!

Dear Customer, We are truly sorry to hear about your disappointing experience and the frustration it has caused. We understand how important clear communication and timely processing are for every player, and we regret that your recent interaction left you feeling dissatisfied. Transparency and fairness are very important to us, and we appreciate you sharing your perspective on this matter. Your feedback helps us identify areas where we can improve and ensure our procedures and support remain efficient and respectful to all customers. Please reach out once more via email at [email protected] so we can better understand your experience and provide the necessary assistance. Best Regards, Moonwin Team

user avatar

It was powerful!) Moonwin was the first online casino I signed up with, and honestly, based on my experience with them, it's a great casino in every way. Even when it came to verifying my documents, they were extremely fast, and when I won a large sum, the money was credited to my account quickly and without any complications. I can say with confidence that Moonwin... is a casino you can trust!!

Dear Player, Thank you so much for sharing your powerful and enthusiastic review. We’re truly delighted to hear that your first experience with an online platform has been such a positive one. It’s wonderful to know that the document verification was handled quickly and smoothly, and even better that your large win was paid out fast and without any complications. Providing reliable, secure, and hassle-free withdrawals is something we take great pride in. Hearing that you trust the platform means a lot to us. Your confidence motivates us to keep improving every aspect of the experience, from top pokies and slots to seamless navigation, exciting promotions, and fast, friendly support. If you ever have any questions, suggestions, or need assistance, feel free to reach out anytime at [email protected]. Best regards, Moonwin Team

user avatar

Noticias del Moonwin Casino

Lee todas las noticias sobre Moonwin Casino, consulta las actualizaciones y mantente atento a bonos exclusivos.

Bienvenido a la Villa navideña: 12 ofertas para disfrutar de las festividades
Promoción Bienvenido a la Villa navideña: 12 ofertas para disfrutar de las festividades

El canto de villancicos a lo lejos llena el aire fresco mientras la nieve cae suavemente sobre el suelo. Caminas por las encantadoras y estrechas calles de un pequeño pueblo tan tranquilo y de ensueño como si fuera un cuento de hadas, y en cada callejón se revela una nueva maravilla navideña.Es la época más maravillosa del año y te invitamos a pasarla en la Villa navideña, el pueblito navideño de AskGamblers, ¡donde 12 casinos en línea ofrecen 12 bonos festivos!¿Quieres saber más de los 12 bonos de la Villa navideña?Hemos encontrado el destino perfecto para tus vacaciones: un pueblo envuelto en oropel, donde las cajas más coloridas esconden la verdadera magia de la Navidad.¡Bienvenido a la Villa navideña, el pueblo de invernada de AskGamblers, donde 12 casinos en línea ofrecen 12 ofertas festivas!Tenemos bonos de depósito de todos los tamaños, cientos de Giros Gratis, ¡e incluso ofertas sin depósito! Simplemente pasea por nuestro pequeño mercado navideño y sírvete las ofertas más lucrativas y mágicas de este invierno.Canta en voz alta…¡Están abiertas las puertas de la Villa navideña!No olvides revisar todas y cada una de las promociones para encontrar las que mejor se adapten a tu espíritu navideño.¡Mucha suerte!

Un espectáculo lunar espera a los nuevos jugadores en Moonwin
Promoción Un espectáculo lunar espera a los nuevos jugadores en Moonwin

¡La luz de la luna brilla sobre los nuevos jugadores que registran una cuenta en Moonwin Casino y les trae una excelente oferta de bienvenida! Sigue leyendo para descubrir cómo puedes obtener hasta €6,500 y 180 Giros Gratis.Un bono de bienvenida cósmicoLos nuevos exploradores espaciales en Moonwin Casino son elegibles para un fantástico paquete de bonificación de bienvenida que se reparte entre los primeros tres depósitos.Conviértete en jugador de Moonwin Casino y obtén un bono de bienvenida de hasta 6.500€ y 180 Giros Gratis.La cuenta atrás para esta promoción lunar comienza depositando al menos €20 y activando el bono a continuación.[BONUS]Moonwin Casino: 100% hasta €5,000 + 100 Giros Gratis en el primer depósito[BONUS]Los giros gratis del bono de primer depósito se pueden utilizar en la tragamonedas Wild Cash.Un segundo depósito de al menos €20 y el código de bono MOON75 activarán el siguiente bono del paquete de bienvenida.[BONUS]Moonwin Casino: 75% hasta €1,000 + 50 Giros Gratis en el segundo depósito[BONUS]Los Giros Gratis del bono del segundo depósito se pueden usar en la tragamonedas Lady Wolf Moon.El tercer y último bono de la oferta de bienvenida también requiere un depósito mínimo de €20 y el uso del código de bono MOON50.[BONUS]Moonwin Casino: 50% hasta €500 + 30 Giros Gratis en el tercer depósito[BONUS]Puedes utilizar los giros gratis del bono del tercer depósito para jugar a la tragamonedas Fortune Five.Ten en cuenta que tendrás que apostar el monto del bono recibido 40 veces antes de poder retirar cualquier ganancia obtenida mediante el uso de estos bonos.¿Cómo reclamar el bono de bienvenida de Moonwin Casino?Así es como puedes reclamar el paquete de bienvenida lunar en Moonwin:Registra una cuenta en Moonwin Casino;Haz clic en "Deposit";Elige un método de pago;Selecciona cuánto quieres depositar;Introduzca el código de bono si es necesario;Deposita el dinero.Eso es todo. Una vez que el depósito se haya completado con éxito, los fondos del bono y los Giros Gratis se añadiran a tu cuenta de jugador.

Consigue hasta 100 Giros Gratis de Froggy en Moonwin todos los miércoles
Promoción Consigue hasta 100 Giros Gratis de Froggy en Moonwin todos los miércoles

Hay una aventura cósmica esperándote en Moonwin Casino todos los miércoles en forma de un bono de giro gratis, entonces, ¿estás listo para despegar al espacio? Lee este artículo para descubrir qué debes hacer para obtener la máxima cantidad de Giros Gratis y navegar por la galaxia con el impulso de los giros adicionales.Es miércoles, mis amigosComo dice el propio sitio web de Moonwin Casino "Es miércoles, mis amigos.", lo que significa que tienen una promoción diaria especial que puedes reclamar depositando en el casino todas las semanas.¡Deposita en Moonwin Casino todos los miércoles y reclama hasta 100 Giros Gratis!Los giros gratis incluidos en el bono son para la legendaria tragamonedas Elvis Frog True Ways. La cantidad de Giros Gratis que obtengas dependerá de cuánto deposites. Vamos a explicarlo en detalle:Si depositas €20, recibirás 25 Giros Gratis;Si depositas €30, recibirás 50 Giros Gratis;Si depositas €40, recibirás 100 Giros Gratis.Recuerda que necesitarás usar el código de bono FROG para poder reclamar este bono de Giros Gratis. Entonces, si estás listo para comenzar la locura intergaláctica de Giros Gratis, simplemente haz clic en el siguiente enlace:[BONUS]Moonwin Casino: Hasta 100 Giros Gratis los miércoles[BONUS]Si tienes suerte y consigues algunas ganancias utilizando los Giros Gratis de este bono, tendrás que apostarlas 40 veces antes de poder retirarlas.¿Cómo reclamar el bono de Giros Gratis en Moonwin Casino?Sigue el procedimiento que te explicamos a continuación para poder reclamar los Giros Gratis del miércoles en Moonwin:Inicia sesión en tu cuenta en Moonwin Casino;Haz clic en "Deposit";Selecciona tu forma de pago preferida e ingresa la información de facturación relevante;Introduzca el código de bono FROG en el campo "Tengo un código de bono";Haz clic en el botón "Deposit";Ingresa la cantidad que deseas depositar y que te califique para los Giros Gratis;Finaliza el proceso de depósito.Y eso es todo. Una vez que hayas completado con éxito tu depósito, los Giros Gratis para la tragamonedas Elvis Frog True Ways se agregarán a tu cuenta de jugador en el casino.

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