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Moonwin Casino

Nuestra calificación CasinoRank
9.1/10
CasinoRank
Calificación de los jugadores 136 Reseñas
9.3/10
136 Reseñas
Tiempo de respuesta a quejas 6 Quejas
0 horas el medio 6 Quejas

Resumen rápido de AskGamblers

Opinión del editor

Moonwin Casino es un sitio de juego con un diseño minimalista y una temática cósmica. Verás astronautas que viajan a la luna anunciando bonos de casino y torneos divertidos. El sitio cuenta con un catálogo enorme de tragamonedas y sus usuarios pueden aprovechar beneficios del Cosmic Cash Club programa de fidelidad, al que se unen automáticamente después de realizar el primer depósito. 

Lo que nos gusta
  • Gran colección de tragamonedas con jackpot
  • Acepta criptomonedas
  • Chat en vivo 24/7
  • Cosmic Cash Club programa de fidelidad
Lo que no nos gusta
  • Sitio web sin una versión en español
  • Algunos países latinoamericanos restringidos (por ejemplo, Colombia y Venezuela)
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.


Detalles de Moonwin Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
https://www.moonwin.com/
Establecido
2023
Licencias
Comisión de Juego de Tobique (TGC)
Propietario
Novatrix SRL
Programa de afiliación
Idiomas
inglés, alemán, noruego, francés, italiano
Tipo de casino
Crypto Casino, Juego Instantáneo, Live Casino, Móvil

Información general sobre Moonwin Casino

Digamos que estás explorando casinos en línea, dispuesto a probar algo fuera de este mundo. Entonces, tenemos una sugerencia para ti. Te invitamos a leer nuestra reseña de Moonwin Casino, ya que te ayudará a decidir si este casino online tiene lo que necesitas para divertirte como mereces. 

Si prefieres los sitios de casino para móviles, puedes iniciar sesión en Moonwin Casino a través de tu teléfono inteligente o tableta. Podemos confirmar que Moonwin.com alberga un amplio catálogo de juegos de los principales proveedores y que admite varios idiomas. Lamentablemente, el sitio no tiene una versión en español. 

Moonwin Casino opera bajo una licencia de Tobique. La mayoría de jugadores hispanohablantes sí pueden unirse a la plataforma sin problemas. Sin embargo, los jugadores de Colombia no pueden acceder al sitio, por lo que te proponemos revisar nuestra lista de casinos colombianos, en cambio. 

Como una adición a nuestra reseña, publicamos también revisiones de jugadores de Moonwin Casino en esta página. De tal manera, puedes comparar varias experiencias mientras evalúas detalles de métodos de pago, juegos disponibles y atención al cliente. 

StallCation

Bonos de Moonwin Casino

Echa un vistazo a bonos de Moonwin Casino y elige el que más se ajuste a tus preferencias.

Descubre todos los bonos
Bono de recarga
50% hasta €700 + 50 Giros Gratis Bono de recarga los fines de semana
Requisitos de apuesta 35x(d+b)
Porcentaje de bono 50%
Depósito mínimo €20
Giros gratis
Hasta 100 Giros Gratis los miércoles
Giros Gratis N/A
Código del bono FROG
Depósito mínimo €20
Giros gratis
Hasta 100 Giros Gratis los lunes
Giros Gratis N/A
Código del bono MONDAY
Depósito mínimo €20
Bono por depósito equivalente
50% hasta €500 + 30 Giros Gratis en el tercer depósito
Requisitos de apuesta 40x(d+b)
Código del bono MOON50
Depósito mínimo €20
Bono por depósito equivalente
75% hasta €1,000 + 50 Giros Gratis en el segundo depósito
Requisitos de apuesta 40x(d+b)
Código del bono MOON75
Depósito mínimo €20
Bono de bienvenida
100% hasta €5,000 + 100 Giros Gratis en el primer depósito
Requisitos de apuesta 40x(d+b)
Porcentaje de bono 100%
Depósito mínimo €20

Quejas

Lee las quejas que otros jugadores han dejado sobre Moonwin Casino. Obtén más información sobre las quejas.

Mostrar todas las quejas
Turning into scam casino

Hi,

I am having long standing issues with moonwin casino and have outstanding funds which they keep saying have been paid back but have not.

This all started on the 13th of January 2026 when I had 2 withdrawals which were rejected and not returned to my gaming account which were for $2200 and $1550. I queries this and was told the money had been credited back to my gaming account when it clearly had not.

I then asked for a full copy of my gaming history for between January 9th and 12th including balances per spin etc. I have asked now on multiple occasions and via multiple staff members including VIP manager to which I have got nothing but the run around with excuses ranging from staff being on holiday (not during peak holiday period) to being told it's available on my account and sent a link which gave me literally zero information.

Vip manager is now just ignoring the situation and the $3750 is still not accounted for.

I have copies of most of the chat conversations I have had with the casino to verify this.

I have had my account manager give numerous answers which make no sense then once provided finally with the information I had been requesting nothing he said matched up to my account.

He has said, along with other staff members, the funds were instantly credited back to my gaming account to which my betting history clearly shows that is not the case.

In addition to that, they have currently (still) listed on their website under promos of collecting points to turn into coins for rewards in their store. As I was going through all of this drama I also noticed as of at least mid way through last year they have not been adding these to my account either which at this stage would have accumulated tens of thousands of dollars worth based on their terms and conditions. I was told when I asked that there was an internal issue with the bonus store which was completely untrue as I have friends with accounts at their casino and they said they have had access to it the whole way through with no issues. So they have removed this option from my account to punish me after a prior dispute from way back then which was resolved and rectified by the casino as it had been an issue at their end which I had provided evidence to support. During that encounter the the staff member I had been dealing with was extremely rude and I ended up having to go directly to a VIP manager who resolved it.

I have been more than patient at this point and am more than frustrated. As a side note I have many many more screenshots available if need be only limited by amount here I am able to upload.

Your help would be greatly appreciated.

Look forward to hearing from you and appreciate the role you play in this industry.

Regards


staus Resuelta
$3750
Refuse to refund loss due to responsible gaming

Account holder: < sent to casino >

Casino: MoonWin Casino

Issue: Failure to apply responsible gaming measures despite repeated requests

Period: 12–16 December

Amount involved: €11,845.50 pending withdrawals

I am submitting this formal complaint regarding MoonWin Casino’s failure to uphold its responsible gaming obligations, despite my repeated and explicit requests for a temporary account limitation / cooldown period.

I contacted MoonWin before my losses occurred, clearly stating that I was playing excessively, felt at risk, and needed my account restricted to prevent further gambling while my withdrawals were pending. These requests were ignored, deflected, or delayed, directly resulting in significant financial harm.

Timeline of Events

12 December – 03:41

I contacted VIP support and sent an email requesting:

A 48-hour cooldown

Full restriction of gameplay

Protection of my pending withdrawals (€11,845.50)

I explicitly stated that I had been playing a lot and needed a break for responsible gaming reasons.

12 December – 05:53

VIP support replied only about withdrawal processing and did not address my request for account limitation or cooldown.


12 December – 11:17

After losing approximately 30,000, I contacted support again, stating clearly:

I had asked for help earlier

My request was ignored

The losses occurred because my account was not limited when I asked

12 December – 14:18 to 14:30

I was told:

My account could not be frozen because I had a balance

Only my VIP manager could do this

I should wait for my manager to reply

Despite the fact that I was actively requesting responsible gaming intervention.

13 December – multiple contacts

I repeatedly asked for:

A 3-day cooldown

Temporary restriction of gameplay


Instead of action:

I received generic withdrawal responses

I was asked unnecessary questions


My request was continuously delayed or ignored


During this period, my losses increased significantly.


16 December – Final Response

After losing everything, MoonWin stated:


“Unfortunately, there’s not much we can do about this… we’re unable to issue any refund.”


This response ignores the fact that I requested help before the losses occurred.


Key Responsible Gaming Failures

I clearly communicated loss of control

I explicitly requested a cooldown / account restriction

My requests were repeated over several days

No immediate protective action was taken

I was allowed to continue gambling while withdrawals were pending

Support staff focused on retention and withdrawals instead of player protection

This is a direct breach of responsible gaming principles, where a player requesting limitation must be protected immediately, not delayed until further losses occur.

Impact

Because MoonWin failed to act when I requested help:

I lost eveything, they only approved one withdrawal earlier. the amount in the complaint here is lost.

My pending withdrawals were not protected

I experienced significant emotional distress

The situation escalated despite clear warning signs

These losses were preventable had MoonWin acted responsibly when first notified

staus Resuelta
€11845

Estadísticas de quejas

Resueltas 5
Cantidad promedio $ 3,747
Duración media de quejas 0 horas
Tiempo de respuesta promedio 0 horas

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9.3/10 136 revisiones

Mejores revisiones de nuestros jugadores

Honestly, this is peak performance. Everything is so snappy! I love how they’ve integrated everything into one cohesive package. It makes my daily routine so much smoother. If you’re looking for a sign to sign up, this is it. Go for it now!

Dear Jane, Thanks for your review. We truly appreciate you taking the time to share such incredible feedback. We’re thrilled to hear that you describe the experience as peak performance and love how everything feels snappy and seamlessly integrated. Creating a cohesive, fast, and intuitive platform is exactly what we aim for, so it’s fantastic to know it makes your daily routine smoother. Your recommendation means a lot to us. We continuously work on refining the platform to deliver one of the best online casino experiences, with a wide range of slots, pokies, live casino games, and exciting bonus offers. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team

user avatar

What a fantastic find! I was skeptical at first because of some other apps I’ve tried, but this is in a completely different league. The attention to detail is staggering. It’s fast, efficient, and honestly quite beautiful to look at. A big thumbs up from me!👍

Dear Rick, Thank you so much for sharing your positive review. We’re thrilled to hear that your experience exceeded expectations and stood out compared to other platforms you’ve tried. It’s especially rewarding to know that you appreciate the attention to detail, as well as the speed, efficiency, and visual design - these are all areas we continuously refine to deliver the best possible experience. Your kind words truly inspire us to keep improving and raising the bar even higher. We also have exciting promotions and bonuses available, so feel free to enjoy even more great moments. If you have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team

user avatar

I’m really vibing with this. The whole aesthetic is just right, and it functions even better than it looks. It’s one of those things where you wonder how you ever got by without it before. Truly a masterpiece of functional design!

Dear Player, Thank you so much for sharing your positive review. We’re thrilled to hear that you’re enjoying both the aesthetic and functionality of the platform - creating a seamless blend of design and performance is something we truly strive for. It’s especially rewarding to know that your experience feels so intuitive and enjoyable that it stands out from what you’ve used before. Feedback like yours inspires us to keep refining and elevating every aspect of the service. We also have exciting promotions and bonuses available that you might enjoy, so feel free to explore them anytime. If you have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team

user avatar

The best platform for playing games! I really love it here - withdrawals are easy and fast, and the games are genuinely fun. Let’s gooo! Hoping for more wins and good times ahead.

Dear Player, Thank you so much for sharing your positive review. We’re thrilled to hear that you’re enjoying the games and that the withdrawal process has been smooth and fast for you - that’s exactly the experience we aim to provide. It’s great to know you’re having such a fun time on the platform. Your enthusiasm truly motivates us to keep improving and delivering even better features and performance. We also have exciting promotions and bonuses available, so we hope they bring you even more great moments ahead! If you have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team

user avatar

Everything is spot on.
Easy to navigate.
Fast response times.
Great visual design. I couldn't ask for much more. It’s rare to find a service that checks all the boxes like this. If you are looking for quality, you have found it here. Cheers to the whole team!

Dear Vericka, Thank you so much for sharing your positive review. We’re delighted to hear that everything met your expectations and that you enjoyed the easy navigation, fast response times, and visual design. Creating a smooth, reliable, and visually appealing experience is exactly what we strive for, so it’s incredibly rewarding to know we’re hitting the mark for you. Your kind words truly motivate us to keep improving and delivering top-quality service. We also have exciting promotions and bonuses available that you might enjoy, so feel free to explore them anytime. If you have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team

user avatar

Decent experience overall. The interface is quite modern and the features are exactly as described. I had a tiny issue with a payment method, but the help center was actually helpful for once. It’s a solid choice for anyone looking for reliability and ease of use.

Dear Player, Thank you for your review. We’re glad to hear that you had a decent overall experience and that you found the interface modern and the features meeting your expectations. We also appreciate your mentioning the issue with the payment method, and we’re pleased that our help center was able to assist you effectively. Providing reliable support is a key priority for us. Your feedback motivates us to continue improving both functionality and user experience. If you have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team

user avatar

Absolutely stellar performance! I was looking for a replacement for my old setup and stumbled upon this. Best mistake ever. It’s faster, more secure, and way more user-friendly. I’m genuinely surprised at how much better this is compared to the big names out there.

Dear Deborah, Thank you so much for sharing your positive review. We’re thrilled to hear that you found us while searching for a replacement and that your experience turned out to be such a great one. It’s especially rewarding to know that you appreciate the speed, security, and user-friendly design - these are key areas we continuously focus on to deliver a top online experience. Hearing that we stand out compared to other platforms truly means a lot to us. Your kind words inspire us to keep improving and delivering even better performance. We also have exciting promotions and bonuses available, so feel free to explore and make the most of your time with us. If you have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team

user avatar

A very competent platform. It handles heavy usage quite well without slowing down. I’d love to see a dark mode update in the future, as that would make it perfect for night use. Aside from that small detail, it’s a very strong contender in the current market. Keep it up!

Dear Aurena, Thank you so much for sharing your positive review. We’re delighted to hear that you’re enjoying the platform’s performance and stability, especially during heavy usage - this is something we continuously work to optimize. We also truly appreciate your suggestion about a dark mode. Feedback like yours is incredibly valuable and helps guide future improvements to make the experience even more comfortable for all players. Your kind words inspire us to keep enhancing our service and features. We’re also running exciting promotions that you might enjoy, so feel free to explore them anytime. If you have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team

user avatar

I’ve had nothing but positive experiences here. The community is great, and the support staff is incredibly polite. It’s refreshing to use a service that feels "human" rather than just a bunch of automated scripts. It’s been a total pleasure using Moonwin lately. Highly satisfied!

Dear Player, Thank you so much for sharing your positive review. We’re truly delighted to hear that your experience has been consistently enjoyable and that you appreciate the friendly community and polite approach from our support team. Creating a welcoming and genuine environment is very important to us, so it’s especially rewarding to know that this stood out to you. Your kind words motivate us to keep improving and delivering an even better experience. Feel free to explore our latest bonus offers, and if you ever have any questions or suggestions, our support team is always available via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team

user avatar

Legit the best I’ve used in months. Super smooth vibes and the performance is off the charts. I don’t usually leave reviews, but I felt like I had to for this one. If you want something that works without any drama, this is the one for you. 10/10 would recommend to my friends.

Dear Player, Thank you so much for sharing your positive review. We’re thrilled to hear that you’ve had such a smooth and enjoyable experience with our platform - delivering reliable performance without any hassle is exactly what we strive for. It truly means a lot that you took the time to leave a review, especially since it’s not something you usually do. Your recommendation and support motivate us to keep improving and providing the best possible experience. Feel free to explore our latest bonus offers, and if you ever have any questions or suggestions, our support team is always available via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team

user avatar

Noticias del Moonwin Casino

Lee todas las noticias sobre Moonwin Casino, consulta las actualizaciones y mantente atento a bonos exclusivos.

Bienvenido a la Villa navideña: 12 ofertas para disfrutar de las festividades
Promoción Bienvenido a la Villa navideña: 12 ofertas para disfrutar de las festividades

El canto de villancicos a lo lejos llena el aire fresco mientras la nieve cae suavemente sobre el suelo. Caminas por las encantadoras y estrechas calles de un pequeño pueblo tan tranquilo y de ensueño como si fuera un cuento de hadas, y en cada callejón se revela una nueva maravilla navideña.Es la época más maravillosa del año y te invitamos a pasarla en la Villa navideña, el pueblito navideño de AskGamblers, ¡donde 12 casinos en línea ofrecen 12 bonos festivos!¿Quieres saber más de los 12 bonos de la Villa navideña?Hemos encontrado el destino perfecto para tus vacaciones: un pueblo envuelto en oropel, donde las cajas más coloridas esconden la verdadera magia de la Navidad.¡Bienvenido a la Villa navideña, el pueblo de invernada de AskGamblers, donde 12 casinos en línea ofrecen 12 ofertas festivas!Tenemos bonos de depósito de todos los tamaños, cientos de Giros Gratis, ¡e incluso ofertas sin depósito! Simplemente pasea por nuestro pequeño mercado navideño y sírvete las ofertas más lucrativas y mágicas de este invierno.Canta en voz alta…¡Están abiertas las puertas de la Villa navideña!No olvides revisar todas y cada una de las promociones para encontrar las que mejor se adapten a tu espíritu navideño.¡Mucha suerte!

Un espectáculo lunar espera a los nuevos jugadores en Moonwin
Promoción Un espectáculo lunar espera a los nuevos jugadores en Moonwin

¡La luz de la luna brilla sobre los nuevos jugadores que registran una cuenta en Moonwin Casino y les trae una excelente oferta de bienvenida! Sigue leyendo para descubrir cómo puedes obtener hasta €6,500 y 180 Giros Gratis.Un bono de bienvenida cósmicoLos nuevos exploradores espaciales en Moonwin Casino son elegibles para un fantástico paquete de bonificación de bienvenida que se reparte entre los primeros tres depósitos.Conviértete en jugador de Moonwin Casino y obtén un bono de bienvenida de hasta 6.500€ y 180 Giros Gratis.La cuenta atrás para esta promoción lunar comienza depositando al menos €20 y activando el bono a continuación.[BONUS]Moonwin Casino: 100% hasta €5,000 + 100 Giros Gratis en el primer depósito[BONUS]Los giros gratis del bono de primer depósito se pueden utilizar en la tragamonedas Wild Cash.Un segundo depósito de al menos €20 y el código de bono MOON75 activarán el siguiente bono del paquete de bienvenida.[BONUS]Moonwin Casino: 75% hasta €1,000 + 50 Giros Gratis en el segundo depósito[BONUS]Los Giros Gratis del bono del segundo depósito se pueden usar en la tragamonedas Lady Wolf Moon.El tercer y último bono de la oferta de bienvenida también requiere un depósito mínimo de €20 y el uso del código de bono MOON50.[BONUS]Moonwin Casino: 50% hasta €500 + 30 Giros Gratis en el tercer depósito[BONUS]Puedes utilizar los giros gratis del bono del tercer depósito para jugar a la tragamonedas Fortune Five.Ten en cuenta que tendrás que apostar el monto del bono recibido 40 veces antes de poder retirar cualquier ganancia obtenida mediante el uso de estos bonos.¿Cómo reclamar el bono de bienvenida de Moonwin Casino?Así es como puedes reclamar el paquete de bienvenida lunar en Moonwin:Registra una cuenta en Moonwin Casino;Haz clic en "Deposit";Elige un método de pago;Selecciona cuánto quieres depositar;Introduzca el código de bono si es necesario;Deposita el dinero.Eso es todo. Una vez que el depósito se haya completado con éxito, los fondos del bono y los Giros Gratis se añadiran a tu cuenta de jugador.

Consigue hasta 100 Giros Gratis de Froggy en Moonwin todos los miércoles
Promoción Consigue hasta 100 Giros Gratis de Froggy en Moonwin todos los miércoles

Hay una aventura cósmica esperándote en Moonwin Casino todos los miércoles en forma de un bono de giro gratis, entonces, ¿estás listo para despegar al espacio? Lee este artículo para descubrir qué debes hacer para obtener la máxima cantidad de Giros Gratis y navegar por la galaxia con el impulso de los giros adicionales.Es miércoles, mis amigosComo dice el propio sitio web de Moonwin Casino "Es miércoles, mis amigos.", lo que significa que tienen una promoción diaria especial que puedes reclamar depositando en el casino todas las semanas.¡Deposita en Moonwin Casino todos los miércoles y reclama hasta 100 Giros Gratis!Los giros gratis incluidos en el bono son para la legendaria tragamonedas Elvis Frog True Ways. La cantidad de Giros Gratis que obtengas dependerá de cuánto deposites. Vamos a explicarlo en detalle:Si depositas €20, recibirás 25 Giros Gratis;Si depositas €30, recibirás 50 Giros Gratis;Si depositas €40, recibirás 100 Giros Gratis.Recuerda que necesitarás usar el código de bono FROG para poder reclamar este bono de Giros Gratis. Entonces, si estás listo para comenzar la locura intergaláctica de Giros Gratis, simplemente haz clic en el siguiente enlace:[BONUS]Moonwin Casino: Hasta 100 Giros Gratis los miércoles[BONUS]Si tienes suerte y consigues algunas ganancias utilizando los Giros Gratis de este bono, tendrás que apostarlas 40 veces antes de poder retirarlas.¿Cómo reclamar el bono de Giros Gratis en Moonwin Casino?Sigue el procedimiento que te explicamos a continuación para poder reclamar los Giros Gratis del miércoles en Moonwin:Inicia sesión en tu cuenta en Moonwin Casino;Haz clic en "Deposit";Selecciona tu forma de pago preferida e ingresa la información de facturación relevante;Introduzca el código de bono FROG en el campo "Tengo un código de bono";Haz clic en el botón "Deposit";Ingresa la cantidad que deseas depositar y que te califique para los Giros Gratis;Finaliza el proceso de depósito.Y eso es todo. Una vez que hayas completado con éxito tu depósito, los Giros Gratis para la tragamonedas Elvis Frog True Ways se agregarán a tu cuenta de jugador en el casino.