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Tiempo de respuesta a quejas 107 Quejas
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Al ingresar al lobby del casino en 888 Casino realmente se siente como si estuvieras a punto de apostar en un establecimiento muy conocido que ha estado activo durante mucho tiempo. Lo que da esta impresión es el aspecto simple pero realista del sitio web del casino, donde todo se presenta de forma clara y fácilmente accesible. Todas las diferentes secciones del casino son fáciles de encontrar y las opciones de filtrado disponibles facilitan el proceso de localización del juego al que desea jugar.

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Por Dusan V.
Lo que nos gusta
  • Aprobado por eCOGRA
  • Gran selección de juegos
  • Chat en vivo 24/7
  • Varios métodos de pago disponibles
Lo que no nos gusta
  • Chat en vivo no disponible en español
  • No admite criptomonedas
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.


Detalles de 888 Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
https://es.888casino.com/
Establecido
1997
Licencias
Malta Gaming Authority, UK Gambling Commission, Autoridad Regulatoria de Gibraltar (GRA)
Programa de afiliación
Idiomas
español, inglés, alemán, francés, portugués, ruso, tailandés, chino, japonés, árabe
Tipo de casino
Juego Instantáneo, Móvil

Información general sobre 888 Casino

888 Casino tiene varias licencias para atender a los jugadores de diferentes jurisdicciones legales. Entre estas licencias encontramos las emitidas por la Autoridad de Juegos de Malta (MGA), la Comisión de Juegos de Azar del Reino Unido y la Asociación de Apuestas y Juegos de Gibraltar.

Aquí encontrarás todo tipo de juegos de casino, incluidas máquinas tragamonedas, juegos de mesa y una sección de casino en vivo. El sitio web del casino está disponible en varios idiomas, incluido el español.

El casino ha estado operando desde 1997 y, a lo largo de los años, los jugadores han tenido algunas opiniones negativas sobre este casino en línea, lo que explica la calificación más baja, pero para obtener más información, puedes leer las revisiones de jugadores de 888 Casino. Para toda otra información relevante, continúa leyendo nuestra reseña de 888 Casino.

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Quejas

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Retencion de retiro por 568 USD exigencia infinita de documentos y bloqueo de soporte
Estimado equipo de mediación,

Presento esta queja formal contra 888 Casino debido a una retención injustificada de mis fondos, tácticas dilatorias severas y una nula capacidad para comunicarme con su equipo de soporte para resolver el problema.

El día 7 de mayo de 2026, solicité un retiro legítimo por la cantidad de $568.00 USD. Desde entonces, el casino ha entrado en un bucle burocrático interminable, rechazando sistemáticamente mi retiro y devolviendo el dinero a mi balance de juego. La excusa principal ha sido la solicitud reiterada de mis estados de cuenta bancarios para validar la nueva vía financiera. A pesar de mi total disposición para cumplir con sus políticas de Conozca a su Cliente (KYC) y enviar la documentación requerida, el proceso no avanza.

El agravante principal de esta situación es la total falta de comunicación y asistencia. El soporte técnico en vivo (Live Chat) se encuentra bloqueado, presenta fallas constantes o simplemente me ignora de forma sistemática. No recibo respuesta humana a mis correos ni claridad sobre qué documento específico consideran faltante. Aplicar este "silencio administrativo" y dejar al usuario en indefensión constituye una práctica opaca y abusiva que vulnera los derechos del jugador.

No he tocado ni apostado un solo centavo de los $568.00 USD que se encuentran en mi balance, ya que mi única intención es retirar lo que me corresponde.

Solicito su amable intervención para que 888 Casino asigne un supervisor real a mi caso, cese este bucle infinito de verificación documental y proceda a liberar mi dinero a la brevedad.

Agradezco de antemano su ayuda.
Status unsolved No resuelta
$568
Delayed payment for almost 2 months on a fully verified account

I am filing this complaint regarding the extremely unreasonable and unacceptable handling of my 7,000 CAD withdrawal by 888casino Ontario.

My account had already been fully verified before this withdrawal request was ever made. Despite that, for nearly two months I have been trapped in an endless cycle of repeated document requests, delays, and meaningless template responses while my funds continue to be withheld.

During this entire process:

I contacted support more than 30 times through email and live chat

I repeatedly submitted every document and every piece of information requested

I complied multiple times with additional CCS2800 verification requests

I received almost nothing except scripted copy-paste apologies for the delay

My direct questions were consistently ignored

No one explained why the withdrawal was being delayed

No realistic timeframe was ever provided

Support continuously avoided addressing the actual issues raised and instead recycled generic responses

The most frustrating part is that the same documents and information have effectively been requested again and again despite my account already being verified and despite my full cooperation throughout the entire process.

After nearly two months, there is still no resolution, no accountability, and no meaningful communication from 888casino.

At this stage, this no longer resembles a normal verification process. It appears to be an unnecessarily prolonged and obstructive delay process where a verified customer is repeatedly forced to resubmit information while being given no transparency whatsoever.

Most recently, after once again submitting all the requested documents, I heard absolutely nothing back for over a week.

It should not require more than 30 contacts, repeated document submissions, and nearly two months of chasing support simply to receive a withdrawal from an already verified account.

I am requesting immediate release and processing of my 7,000 CAD withdrawal, written confirmation that all verification requirements have finally been satisfied, a proper explanation for the repeated delays and repetitive document requests, and an end to the continuous scripted responses and unnecessary obstruction of this withdrawal

I have preserved all emails, screenshots, live chat transcripts, and proof of every document submission made throughout this process and am fully prepared to continue escalating this matter through all available regulatory, mediation, and consumer protection channels if this situation is not resolved immediately.

Status unsolved No resuelta
$7,000
Delayed withdrawal funds withheld for over 2 months
I am filing this complaint regarding an unresolved withdrawal of $8205 from my 888casino account, which has been pending for more than two months without any explanation or resolution.
Timeline of events:

I submitted a withdrawal request to my Neteller account approximately 2–3 months ago.
I completed all KYC/identity verification procedures in full, providing every document requested by the casino.
My verification status was confirmed as approved.
Despite full compliance with all requirements, my withdrawal has not been processed.
I contacted 888casino customer support multiple times via email and live chat. My messages were either ignored or received only generic automated responses with no meaningful follow-up.
On 30.04.2026, I sent a formal written complaint demanding payment within 48 hours, citing intent to escalate to the Gibraltar Gambling Commissioner and the UK Gambling Commission. No response was received within 7 days.

Current status:
The withdrawal remains pending. I have received no explanation, no estimated payment date, and no meaningful communication from 888casino.
What I am requesting:
Immediate release of my funds ($8205) to my Neteller account, which was the original and explicitly stated withdrawal method.
I have made every reasonable effort to resolve this matter directly with the casino before escalating to AskGamblers. The casino's prolonged silence and inaction leave me no alternative.
I am happy to provide any additional documentation upon request.
Status unsolved No resuelta
$8,205
Withdrawal request still awaiting process after 18 days
Hi my support ID is 840559228. On April 25th 2026 I won 59,000 Canadian dollars on slots at 888 Casino. I requested a withdrawal, ID 941862948229 of 30,000 which was the maximum monthly withdrawal. I initially requested in to be E-Transferred but was unable to do that so I reversed the withdrawal and then redid it requesting a wire transfer . I uploaded my British Columbia , Canada drivers license and the required wire transfer information for my bank account. I was asked for a bank statement which I uploaded. The statement was for the same account I used to e-transfer the funds I used to gamble on the 888 Casino site and the name and address of the account match my drivers license. This is also the account I have requested the funds be wired to. I talked to a live agent after several days to enquire why my withdrawal was still awaiting process. He asked me to again upload my bank statement and ID which I did. On 888 casino the documents I uploaded are showing as awaiting verification since May 1st 2026 and I have not received any emails from 888 Casino giving me any updates on the withdrawal request or on the verification of my documents and ID. I have talked to 4 live agents on the support chat and have been told I dint need to upload any more documents and that they have escalated the matter to the payments department and that they will process the withdrawal as soon as possible. The fact that the documents are still not verified makes me believe that no progress has been made in my withdrawal request. If any other documents are required I will provide them immediately . I have turned off my ability to reverse the withdrawal in my 888 Casino account. This delay is way beyond the stated timeframes on the 888 Casino site.
Status solved Resuelta
$30,000
I am filing this complaint against 888ro regarding an unjustified account closure and the confiscation of my winnings following a Live Casino session
Detailed Chronology:

Verified History: I have been a customer of 888.ro for some time and have successfully completed withdrawals in the past. My account was previously verified and considered compliant.

Recent Activity: A few days ago, I deposited and played sports betting. After finishing, I withdrew my entire balance without any issues.

New Session: After a couple of days, I decided to deposit again. This time, I played exclusively Live Baccarat in the Live Casino section. I managed to win, bringing my balance to [4300 ] RON.

The Obstacle: When I tried to withdraw my new winnings, the casino requested a screen recording of my banking app. However, my bank account has been officially closed by the bank in the meantime.

Official Evidence: Since it is technically impossible to record an app for a closed account, I provided 888.ro with official, stamped documents from the bank confirming the closure and my ownership.

Unfair Closure: Instead of accepting these official legal documents, 888.ro permanently closed my account, citing a generic breach of Terms and Conditions, and seized my funds.

My Position:
It is highly abusive for a casino to accept my deposits and allow me to play, only to demand an impossible verification method (video of a closed app) once I win at Live Baccarat. I have provided superior legal proof (bank papers), but they are being ignored to avoid paying out my winnings.

I am asking AskGamblers to mediate this case so I can receive my legitimate funds.
Status unsolved No resuelta
RON4,300

Estadísticas de quejas de 888 Casino

Resueltas 52 / 104
Cantidad promedio $14,471
Duración media de quejas 7 días
Tiempo de respuesta promedio 1 día

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Nice games, good layout, I liked playing there... Won a few hundred.. Payout went also easily.

Not all the games are there, but although enough choice.

Usuario inactivo
10/10

Slot machines are possibly the most beautiful part of 888casino has to offer. You can choose between the following categories: lines 1-5, 9-20 line 25+ lines and jackpots. The games are imaginative and excellent graphics done. The mere payment is not so large, but it is relatively common. This preference, of course, depends on personal taste. The menu is perhaps the most interesting was the slot machine inspired by the movie A Nightmare on Elm Street and a bonus round with Freddy Krueger. In addition, the offer will find and games inspired by Tetris, Cluedo-m, maps, dinosaurs ... Unlike other organizers of games of chance who prefer turning out one and the same system with different backgrounds, with 888 casino, games are designed separately, with a different structure, and with each new game you will have the impression that you play something new.

Games with Jackpot function promise a nice gain, and the offer is good, but some of the games impossible to play them with the "autoplay" function, because this after almost every spin interrupt messages to the amount of the jackpot prizes decreased. I did not find the option to deactivate this message. Several times I happened to have a question with which to technical support could not help me, but I could not find the option to contact them via chat. In the Help section of the website is really all nicely dressed and give clear answers to frequently asked questions, or if they happen to your question is not among those that are frequently asked, then you'll have to wait to get an answer by e-mail.

The site is designed so that you can choose the language in which will appear on your page. Sure, you can select one of the 22 on offer. As for payment, they offer the cards, Moneybookers and Neteller (some of the bonuses are different for these payments, the higher the WR, while others bonuses are not even available for this type of payment), Entropay and Bank Transfer. No matter how hard it was to find a chat, so I clicked on the page for payment, appeared pop-up chat, one nice girl asked me if I need help with payment. Help me not be necessary, but I was able to confirm with her that the bonus is available for players in my country. I like it and their betting, and most of all sections I play poker. As for the casino, congratulations 888 company!

I joined this site because of evolution gaming. I just wanted to play the live games such as live roulette and live baccarat. Deposit was awesome fast which never stop you for any verification. Until one day, I already deposited total of something over 10+k. They blocked me after I lose all that money. The reason is they required verification then why didn't do it at the beginning of my 20+ deposits?

Compared to other Casinos I went in the last couple months. This Casino consider as the worst one. You lose over 10+k and they just block your account after you lose everything. No one ever email or call you in person to ask anything in person. Just a template they sent to you which regarding the verification.

Signed up last week, made a small $500 deposit. Made $8500. They verified ID. Held withdrawal for 3 days. Wire transfer the next.

HIGHLY RECOMMENDED THIS CASINO!

Usuario inactivo
10/10

My, 888 adventure began with the poker room about four years ago, then I ventured to the betting site, and at the end I tried the casino. Although the casino started its operation in 1997, I am active only since 2013. You wonder why? Well, I do not even know probably too large selection of casinos and too little time to get them all - "catch". As I said, this is one of the companies that survive very long. Compared to the pioneers of the online casino industry, 888casino is not only a tradition he is very reliable in providing its services, in this casino after verification of the account never had a doubt, that my money be paid into my account. Anyway, if I sent requests to Skrill or Neteller, I always get the money within 48 hours.

According to this principle, and to the highest standards this casino works and survives more than a decade. Today he is one of the top reputable casinos in the number of members and players, and his name is pronounced with respect among such players. I am one of those who can confirm a deep affection and respect for the people who founded and leading this company. Everything is so simple and as for games, they vary from classic to crazy blackjack, to a variety of slot machines including my favorite Millionaire Genie. Roulette, like any other is more or less the same, and there I do not have any particular impressions. Otherwise, on roulette, craps and baccarat, I lost so far the most money at all online casinos. As for the video slot machines there are those classic, along which you will immediately notice the games with high prize fund - the progressive slot machines.

888 casino is trying to regularly adds new and exciting games, and is particularly attractive choice Live Dealer casino games that are basically one of the best on the Internet. Green is the face of this casino operator, which is transferred to other operators who are similarly painted his magical world. I like the layout, and the transparency offered. This simplicity, immediately attract players and especially me, because I am a perfectionist when it comes to graphics and sound effects. 888 companies reported huge traffic and this automatically means a lot more competitors and the possibility that you may be one of the lucky winners. His respect for the player is targeted and so obvious, it can be seen from the fact that they have a very rich affiliate program. Great casino, I have a high opinion of them and rating - 10/10.

Good system with the internal tabs ect. Really liked that.

Confusing with claiming bonuses as if you log in on sports and go to casino and deposit through the casino which shows as 888casino com in url bar that deposit counts as a sports deposit meaning you can't claim a casino bonus on that offer.

No way to transfer the funds or do anything about this, Skrill withdrawals are slow compared with other sites.

To top it off once I finally worked out how to get to actually getting some money into the casino I'm unable to claim offers straight away, with no warning, no message letting me know, just when I deposit with an offer code a baffled chat rep tried to work out what was going on and called me back almost an hour later with minimal info other than no bonus can be claimed, which was why I deposited and they couldn't even tell me why.

Not using this site again, I hate this crap the bookies constantly pull and won't be visiting 888 again as there are others out there that are straight up and don't pull this stupid and annoying bs which really just ruins the betting experience, killjoys , as such 1 star, poor effort 888, you tried, but no, you suck.

I've won 9500 euros I withdrew 2 days ago..

Then yesterday 888games asked about my id picture.. That was no problem for me I've sent the picture trough the website..and today my account is blocked?? How about my withdrawal? This is not fair help me out. (Sorry for my bad English I'm from Holland.)

I played at 888 Casino casino only once or twice maybe. I member there because of poker. Mostly I played poker, but later when I got bored of all those table games, I decided to spent 20€ on casino.

I had no bonuses attached into my balance, so I could played anything iIwant. That time I remember that I first downloaded their software and played it there. It had also instant mode, but that time it was easier to downloaded it and played. I had spent some time on NetEnt games, I did not played any other games from different softwares.

They offer a lot of different games here, but iIprefer to played NetEnt because I knew what to expected from them. I played it for a while, I had some decent winnings. Later I switched to poker with higher stakes, and again to casino. My balance was falling down and in the end I lost the money.

When I looked here they really have a lot of complaints. I don't know why, I won't check them out. While I was playing poker I did not have any withdrawal. At casino the same. But I think if you claim any bonuses from them, you have to check out bonus rules first. Many times there are rules which I don't like so I prefer to check it first and later claim the bonus. In this way, if you stick to all rules I don't think you will have any problems with them.

888 is good brand and I think I could trust them. The casino could have better look, otherwise I don't have any bad words to say about this place. It is nice, but I preferred to play poker here. It is different than at some other poker sites. I will rate 888 casino with 8 stars.

Love tghe poker you guys offer. Unlike my other fave poker site, I don't get bored as easily and end up playing their slots. lol

I think you guys have some pro hustlers on there but they give me a run for my money.

Thanks for the fun times. I am sorry I never found this site first to show my appreciation. Keep the good promotions running.

Sometimes very big wagering requirements is not good but generally I get good game time to keep me busy if I choose some of the slots. Sometimes feel hustled on poker tables. Lol but still all starts for you because you one of my favorite casinos :)

They have some very good promotions from time to time. I usually can't help myself from depositing whenever they offer, say, 100% freeplay bonus on your deposit. Their site looks pretty good too, quite different than many other online casinos.

Well, where do I start? The aforementioned bonuses are really wonky, when it comes to the freeplays you can usually expect quite a long delay before you actually receive them. When I deposit to get a bonus, I expect to get that bonus immediately, or at least know beforehand when said bonus will be applied to my account. 888 does neither of those things.

"Why not just contact customer support," is something you may ask, however this in itself is also a ridiculously difficult task. Their online support is rarely ever open, even within their own hours of operation. "Chat is presently unavailable" is something you'll have to get used to seeing. In addition, their customer support is some of the worst I've ever encountered. I contacted them recently with one simple question, whether I had taken their welcome offer, and if this would make me not able to claim welcome offers on their sister sites. It took close to a week to resolve this simple question, starting out with a 30-minute live chat session, followed by about 8 or so emails. Let me break it down for you:

First off, the chat rep lies to me and claims that I made a deposit of £20 (I play in euros! What the hell!) in March, which is a blatant lie. I ask the rep to check again for me, and they say that they would email me my transaction history. For some reason, this could not be done instantly, so the support rep asked me to close the chat and wait for the email. Fair enough.

I stare at my email for about 10-20 minutes, and there it is, an email from 888... with no attachment. I figured they would perhaps realize their mistake, or maybe they would send these transaction history emails in two parts, but that was not the case. 8 hours and no additional mails later, I email them back, telling them that there was no attachment. The next day, they apologize for the mistake, and send me my transaction history. Only problem being that it is not complete, it only shows my most recent deposit. I call them out on this, and the next day, again, they send me my transaction history. This time, it's accurate, showing me 2 deposits that I've made at the casino. The only one missing being the one they claim I did back in March, meaning that they straight-up lied to me about this fact.

If you do wish to play here, pray that everything works out for you and that you never ever have to contact a support rep.

Additionally, they have a very odd selection of games. They do have stuff from famous slot manufacturers like NetEnt and WMS, but only a select few games. Why can't they have their whole library? Surely a big act like 888 could afford to provide all those games to their players, perhaps they'd actually profit more from a bigger library. Who knows.

Noticias del 888 Casino

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