Tangiers Casino - Delayed payment for 2 months. No Communications from Casino.

Hello,

Thank you for reaching out to us!

Unfortunately we were not able to locate your account based on your description. Can you confirm the username registered with us please? We will be more than glad to further investigate the situation for you.

Kind regards,
Tangiers Casino

Dear Tangiers Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello,

We hope this message finds you well!

Kindly note that your account had been entered into the Verification Process. As per our Banking page, the process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the Game sessions.

We are glad to inform you that the Verification process has since been concluded, and your withdrawal request has been approved. Your funds should be reflected in your account within 24 hours, please confirm they have reached you, at your earliest convenience.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

Dear @drunk85fun,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Thanks but your statement is not justifiable. I emailed and messaged your accounting team / support team quite a few times and I was ignored.

You chose to resolve this issue when the complaint was public and published on askgamblers. It took nearly two months to get my winnings from you/

For the love of god REPLY to your customers !

Thanks again Askgamblers ! Complaint has been resolved.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.