Hello
I have tried multiple times over the last three weeks to withdraw my winnings of $1650 to be declined each time. The 1st time I submitted I received the following email on the 4th of December.
We hope this email finds you well.
Please note that your payout request has been declined due to the fact that we do not have on file the proof of ownership of your selected payment method, in order to process your withdrawal request.
Please reply to this email and attach a print screen of your bank statement and then feel free to resubmit your withdrawal request at your earliest convenience.
Thank you for your understanding in the matter. If you need any help please do not hesitate to contact us, we will gladly assist you.
Regards,
Tangiers Casino Support Team
To which I submitted the documents requested and asked if needed additional information. I then asked on the live chat what more I needed to do as I did not want this to happen again. On the 5th I received this email
Hello,
Thank you for contacting us. Please note that all documents received have been approved and added to your account records.
Regards,
I resubmitted a withdrawal request on that day after having the discussion with live chat. Only to be declined the following week on the 10th. I received this email
Hello,
We hope this email finds you well.
Please note that your payout request has been declined due to the fact that you have not yet completed the required paperwork for all the Debit or Credit Cards successfully used on your account over the last six months.
Please feel free to upload the Credit/Debit card vouchers for all the cards successfully used in the last 6 months on the website, under the Verification page at your earliest convenience and then you may resubmit your withdrawal request in the system.
Thank you for your understanding in the matter. If you need any help please do not hesitate to contact us, we will gladly assist you.
Regards,
Tangiers Casino Support Team
To which I responded and submit the form requested. And asked if they needed additional information. I then received the following email
Dear BIANCA,
We are very happy to confirm that all your documents have now been approved and your account is now fully verified.
We sincerely appreciate your patience in conjunction with this verification process, and thank you very much for helping us keeping TangiersCasino the safest place online, for players to enjoy all their favorite games.
Please note, keeping all your documents up to date at any time (example if you start using a new payment method or your ID expires), will significantly decrease the need for further verification, as well as how long it takes to complete a future verification.
If you have any questions, or we can help you in any way, please do not hesitate to contact our Customer Support team who is standing by 24/7 to assist you.
Kind Regards,
TangiersCasino Security Team
I submitted another request on the same day of been told my account is fully verified, only to receive this today on the 17th of December.
Hello BIANCA,
We Have News!
Please be informed that your withdrawal was declined due to the fact that your account has been randomly chosen for a Verification Process.
This consists of Management selecting a few random accounts with pending withdrawals, in order to review the paperwork that has been received from them, to make sure it is complete and legible, that the account information matches the paperwork and to review the account game sessions. This is a random procedure and there is no pre-determined selection process, meaning that there is no way to anticipate beforehand which accounts will be reviewed. Please bear in mind that this procedure may be repeated more than once a year and every customer who requests a payout will be subject to this process at some point or another, even if they have all the corresponding requirements for a payout in order.
However, there is nothing to worry about. Feel free to request again your withdrawal at your earliest convenience and it will be reviewed once the verification is completed.
Thank you for your understanding on the matter. For more information, please do not hesitate to contact us, we will gladly assist you.
Regards,
TangiersCasino Support Team
I'm at a loss as what to do and who to contact and speak to.
Thank you
Bianca
