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Tangiers Casino - No communication and blocked account with $21,000 owing

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Casino en conflicto

Tangiers Casino

Cantidad

$ 21000

Usuario inactivo
Publicado el 30 de noviembre de 2021

Hello I just found your service and hope you can help me, here's what happened:
I signed up with Tangiers casino and eventually, after quite a few deposits had a few good wins- I was also doing large bets, I don't know if that's relevant or not because after they made the first payment of $4000 they closed my account and have not responded to email.
I'm not sure exactly how much was still left pending in the account but I think it was about $21,000AU which is a life changing amount especially in these times and at this time of year I will be devastated if they are not going to pay, I don't understand how they can just close an account, keep their money and not respond to players?
I don't know what else to add, I sent the email to them on 17 Nov (11 days ago).
I would be very grateful for any assistance you can provide.
Thank you

Publicado el 3 de diciembre de 2021

Hello,

We hope this message finds you well!

Kindly note that as per our Banking Page, if we require additional verification, we may ask for the following:

• Proof of identity - A picture of the cardholder/customer holding the ID in this hand;

We have received the picture, however it unfortunately did not pass our checks. As a consequence, the the account was closed and the latest deposit refunded.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

AskGamblers
Publicado el 3 de diciembre de 2021

Dear all,

Following a careful review of valid information and proof presented by Tangiers Casino management, the AskGamblers Complaint Team has reasonable grounds to suspect that the player might have been involved in committing potential fraudulent activities.

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on.

Tangiers Casino Quejas

  • 52 de 56 Resuelta
  • 1 día Promedio de respuestas
  • 1 semana Duración media de la queja
  • 2,228 USD Importe medio

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