I requested a withdrawal of $2000NZD but was dumbfounded to have my account disabled. The funds have not been made into my bitcoin account and no response from the casino email address. I also note that I can no longer even access the online casino as it seems they may have been closed down.
This is the email I sent:
Good morning,
I’m just getting in touch regarding to waking up this morning to see my account has been disabled.
I spoke with live chat only just last night around the timeframes for my pending withdrawal. Only to find my account has now been suspended. I like the casino and the variety of games it offers. However upon on my pending withdrawal I would need to see this transaction to be paid before I continue playing.
If there is anything needed from me to help this process along please get in touch. I see that you have. 24-48hour respond time so I would like to hear back from you in this time.
I have read through the terms of your casino and can not see any reason that this may have been in breach of to warrant a suspension of my account.
I currently have my people working on this to see what reasons there were for the suspension.
Please respond to me within then 24-48hr timeframes listed on your casino and let’s get this withdrawal processed and I can continue playing this casino.
Thanks again
